Has anyone had to deal with Montana Gold Bullets customer service?


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IMtheNRA
January 12, 2013, 02:46 PM
Got an order of two cases of bullets a few days ago. One box was completely demolished and the leftovers were re-packed by USPS. The second box was split and some of the bullets leaked out.

I asked Montana Gold to replace a few pounds of the missing bullets, but I'm getting curt responses back directing me to file a claim at the Post Office.

My hope was that they'll replace the missing contents and file a claim for reimbursement, since they're the shipper, packer, and vendor. Judging by their responses, I get the feeling they would rather not deal with it and would prefer that I go through the hassle of making a freight claim.

In my experience with on-line vendors, it is the shipper who usually takes care of shipping problems and damaged merchandise.

I don't want to be left with the impression that MGB customer service stops when my credit card charge clears, so if you know someone who is in charge of customer service at Montana Gold Bullets, I'd appreciate a referral.

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JLDickmon
January 12, 2013, 02:52 PM
I'm going to split hairs on this one.. it isn't MGB's fault that the shipping company destroyed the packaging, but it may be their responsibility to file a claim. Depends on the policy of USPS.
Either way, I'd start there. If the post office tells you it's the shipper's responsibility to file the claim, call the company back and have them do so.

IMtheNRA
January 12, 2013, 04:59 PM
USPS told me that the shipper can file a claim, but Montana Gold Bullets is digging in their heels on this one. Unfortunately, MGB is mistaken: they claim that I signed for the shipment, so they can not make a claim. This is wrong: not only was I not required to sign for the shipment, but the Post Office already confirmed that even if I had signed for receipt of a package, that would have absolutely no effect on claim eligibility.

Emails from Montana Gold Bullets are curt and to the point:


"GOT THE PHONE CALL. THANKS,
AS STATED WE CANNOT DO THE CLAIM POSTAL ONCE YOU SIGNED FOR IT . YOU NEED TO DO THE CLAIM. THEY WON'T ACCEPT OURS..JO"


--- another email a few minutes later:


"THEY DO NOT ACCEPT US DOING IT.
DO IT ONLINE ITS SIMPLE
SORRY WE DON'T DO THE SIGNED FOR ONES"

IMtheNRA
January 12, 2013, 05:31 PM
Got the final email from Montana Gold Bullets. Gotta say I'm disappointed in their lack of customer service. Going to follow up with the USPS and my credit card company from this point on.

---- begin unedited email from Montana Gold Bullets:

"We do not do claims after delivery. signed or not. its insured so just do the claim... we have never had anyone who cannot do their own claim..
sorry.."

----- end of email

longdayjake
January 12, 2013, 05:55 PM
The post office is either lying to you or they recently changed their policy. Because the shipper no longer has the package in their possession and because you are the one that has all the evidence of what is missing and what was damaged, it only makes sense that you would have to be the one to file the claim. Montana Gold pays for insurance on every package that they send out. They paid extra money so that you would have a recourse if something was lost, damaged, or stolen. I don't see why you think they should also replace the bullets that the post office lost. Your beef should be with the post office. Not Montana Gold.

On a side note, this is why when people buy insurance on my website I don't pay for it from USPS. I personally insure my packages so that I don't have to deal with the post office. Trust me when I say that almost nobody at the post office knows exactly what their job is or what should be done. All they know is to fight you at every turn and to get you to give up. USPS insurance claims are almost harder to get than any other insurance.

rjrivero
January 12, 2013, 06:02 PM
Hold on. You signed for damaged packages and then expect the sender to make a claim? You should have refused delivery, and then Montana Gold would have processed the claim on their end.

You signed, now it's your issue. That's pretty cut and dry. Sorry you don't like it, but I don't see how their customer service is lacking in this one, IMVHO.

blarby
January 12, 2013, 06:14 PM
Never sign for damaged goods.

Sad lesson, but tis true, i'm afraid.

Jay Kominek
January 12, 2013, 07:48 PM
Lots of people aren't putting their reading glasses on, today. Notice where the OP said:
This is wrong: not only was I not required to sign for the shipment, but the Post Office already confirmed that even if I had signed for receipt of a package, that would have absolutely no effect on claim eligibility.
What your post office is telling you is completely consistent with my past experience.

IMtheNRA
January 12, 2013, 07:50 PM
I think you guys may have misunderstood the singning thing. I did not sign for the shipment. The false claim that I signed for it was on the changing list of excuses that Montana Gold Bullets offered me instead of customer service.

Jake - you can catch up on USPS claims procedures with a quick call to their 800 number. BTW - Montana Gold bought me NOTHING. I bought everything and have a CC charge to prove it.

Anyway, their after the sale customer service is non-existant, so I'll make the claims myself and I'll remain even more grateful for quality vendors who take care of their customers.

Hondo 60
January 12, 2013, 08:01 PM
Sorry to hear they're treating you like this! :mad:
That's a shame, cuz you're giving us every reason to shop elsewhere.

I had an issue once with a shipment from The Hunting Shack.
One box busted open & over 1/2 the contents spilled out. (.357" 125 gr plated HP)

I called them & they immediately sent more bullets.
Then THEY contacted the shipper, UPS, & filed a claim.

Good Luck with your claim!

T Bran
January 12, 2013, 08:13 PM
I would call my CC company and file a complaint right away.
Since you already tried the nice way and got no satisfaction now it is time to be not so nice.
They wont be seeing any business from me in the future.
Best of luck.

JLDickmon
January 12, 2013, 08:17 PM
"We do not do claims after delivery. signed or not. its insured so just do the claim... we have never had anyone who cannot do their own claim..
sorry.."



good grief.. just file the blessed heart claim and GET ON WITH IT.

Steve H
January 12, 2013, 08:20 PM
Two thoughts..........

#1 IMHO Missouri Bullet has always been a very company to deal with. The few times I have called them their customer service has been excellent.

#2 I have always thought that when you order a product and pay for shipping you own it when the carrier has it. The shipper does not own it nor have any responsibility for it unless you specify in your purchase that the goods are FOB shipping point.

IMtheNRA
January 12, 2013, 08:53 PM
Steve - I think customer service starts only IF there is a problem with the transaction. Until then, any given vendor simply offers a quick and convenient way to pay them for a promise of goods and services after the charge card is approved.

I inderstand your point #2, and that difference in perspective is the root of my problem with Montana Gold Bullets lack of customer service. You see, I think that I paid them about seven hundred bucks to deliver 8,000 bullets to me. Montana Gold thinks that I paid them about seven hundred bucks simply to mail me 8,000 bullets. See the difference of opinion?

In any case, I look foward to a successful claim with USPS and I have the option of a charge card dispute as a back up in case USPS, for some reason, denies the freight claim on the basis of ineffective packaging or some other problem.

xddp
January 12, 2013, 09:09 PM
You took delivery, which means you "signed" for it. Never accept damaged goods as responsibility then becomes yours to take action. MGB has been a great one for me to deal with. Had you not accepted the package, I think you would be surprised at how quickly and efficiently they would have taken care of this.

HOOfan_1
January 12, 2013, 09:13 PM
You took delivery, which means you "signed" for it..

Under what logic? Every time I have gotten an order from Berry's via USPS, they leave if on my front stoop. How is that "taking delivery"? There is no way to NOT ACCEPT it.....

Bud0505
January 12, 2013, 09:20 PM
Bottom line is you didn't get what you paid for. Regardless of who is at fault MGB or USPS. I would contact my credit card company and stop payment on the transaction until I had the goods I paid for in my possession.

NeuseRvrRat
January 12, 2013, 09:24 PM
maybe you should

you know

file the claim

IMtheNRA
January 12, 2013, 09:29 PM
Just got this final gem from Montana Gold Bullets customer service to make sure I don't mistake them for the customer service departments of Brownell's or Midway. A classic one-liner. It says, simply:

----
"you coulda filed by now instead of emails.."
----


Yes, I "coulda" and I "dida". Both USPS and my credit card company. Thanks for nothing and have a nice life, Montana Gold Bullets.

HOOfan_1
January 12, 2013, 09:31 PM
Just got this final gem from Montana Gold Bullets customer service to make sure I don't mistake them for the customer service departments of Brownell's or Midway. A classic one-liner. It says, simply:

----
"you coulda filed by now instead of emails.."
----


Yes, I "coulda" and I "dida". Both USPS and my credit card company. Thanks for nothing and have a nice life, Montana Gold Bullets.

reply with...I coulda bought from someone else...and next time I will

blarby
January 12, 2013, 09:32 PM
My apologies *cleans glasses* Crap. See what happens when the wrong stuff is in bold type or all caps ?

The ole' Mail dump eh ? That sucks, my friend. I too, would be contacting my CC at this point.


The USPS routinely ships flat rate heavy boxes as if they were bowling balls. I hate this fact.

On the other hand, Montana should know this- and package them accordingly.

I had one outgoing, and one incoming heavy package damaged this year by USPS- I package WAY differently now.

Bottom line : You aren't getting any money from the USPS unless you paid for and have a recipt for insurance. Even if you do, its gonna be a LONG wait. Take pictures.

I would call your CC company right away, but note that in doing so you are putting a 50/50 fault job squarely on Montana- which may be right where you want it- Thats up to you.

You see, I think that I paid them about seven hundred bucks to deliver 8,000 bullets to me.

Well- yes and no. You paid Montana for the bullets, you paid the USPS for shipping. All Montana did was past the cost on to you. Now, if they charged you handling in addition to relaying shipping charge to you... I would have no qualms about putting it back on them- handling implies ( in some states, legally) that you are warrantying the package. It at least implies to me that you are charging me above and beyond the standard shipping cost because you are packing it better to avoid damage in shipment.

But hey, thats me.

Note : Jake @ RMR's policy of shipping insurance is probably one that should be adopted by anyone who does a lot of business using USPS flat rate- or any amount of real value traffic through the USPS, for that matter. On top of the fantastic service and value he already provides- this is one of his more novel , albeit extremely valuable, services that EVERYONE should take advantage of. And, law of large numbers- please DO take advantage of this when you order from him... it helps him fill that cost....it might just be your box of bullets, ya never know !

IMtheNRA
January 12, 2013, 09:47 PM
I am not optimistic - USPS requires a receipt for insurance:

--- cut and pasted from USPS.com-----

WHAT YOU NEED:
1. Your original mailing receipt for Insured, COD, Registered Mail, Priority MailŪ International, or Express MailŪ service must be retained until
the claim is resolved. Please retain a copy for your records.

----- end of quote -----


If USPS really means this, then my best hope will be with the credit card dispute process. The card issuer already told me the vendor's shipping and return policies are irrelevant to the bank when it comes to charging the vendor's merchant account for merchandise not delivered or not delivered in good condition.

Not a project where I wanted to spend my time... All this "coulda" have been avoided if Montana Gold had just mailed me some replacement bullets to make up for the missing portion of the shipment.

NeuseRvrRat
January 12, 2013, 09:52 PM
All this "coulda" have been avoided if Montana Gold had just mailed me some replacement bullets to make up for the missing portion of the shipment.

if they did that, then what would be the purpose of shipping insurance?

not to mention that everyone's package would be damaged and missing a few hundred bullets ;)

IMtheNRA
January 12, 2013, 10:12 PM
not to mention that everyone's package would be damaged and missing a few hundred bullets ;)


No chance. Most people are better than that :mad:

gshipps
January 12, 2013, 11:16 PM
Well from their side of things they are probably bout 10,000 orders behind right now. Dealing with "where are my bullets" calls and emails all day. I'm a super nice guy but if I was dealing with that all day every day, I might get in mood too.

Bingo 7
January 12, 2013, 11:31 PM
Sounds like to me they need reevaluate their packaging process. I would file the claim and dispute the charge on the credit card. Then call them and tell them about. It may help or it may not. One thing though, I am not going to use them.

GT1
January 12, 2013, 11:41 PM
It is always the responsibility of the vendor to get your merch to you in a complete condition(Even if they state "once it is out the door it isn't their problem". That is stated hoping you/whoever will go away ).
Your CC provider will cover you and MG will take the hit along with a charge back fee their merchant account provider will charge them.
If they get enough of those they might re-think their shipping procedures.

longdayjake
January 12, 2013, 11:51 PM
I'm just curious, you filed the USPS insurance claim so that you get reimbursed for the lost bullet? And then you filed a credit card charge back? I would hate to see you get charged with a felony because you are mad at mg. be careful how you proceed.

Ty 357
January 13, 2013, 12:13 AM
The tone of those emails you received speaks volumes to me. Thank you for sharing your experience with MGB. I don't blame you one bit for being disappointed in their customer service...or complete lack thereof.

IMtheNRA
January 13, 2013, 01:42 AM
Yeah, the tone of Montana Gold Bullets' "customer service" emails is pretty odd. I got similarly styled emails from individuals signed "norm", "JO", and a bunch of unsigned curt emails written in all caps.

I suspect there were multiple people replying to me from Montana Gold Bullets, which is probably one of the reasons their story kept changing.

I have no reason to hope they'll mail me the insurance receipt requested by the Post Office.

I've been doing some searches on MGB customer service and the tone I experienced today is consistent with several forum complaints about defective products from Montana Gold Bullets.

Longdayjake - you insunuate that I commited a felony - your mouth sure knows how to write some big checks there, little dude :barf:

J.R.W.
January 13, 2013, 09:35 AM
Longdayjake - you insunuate that I commited a felony - your mouth sure knows how to write some big checks there, little dude

I'm sure this attitude aided you greatly in obtaining satisfaction from the manufacturer. Something about honey and vinegar comes to mind.

blarby
January 13, 2013, 09:40 AM
...... eek !

egg250
January 13, 2013, 09:58 AM
NRA, relax, no one is shooting at you.

You have a dispute with Montana Gold Bullets and that is understandable. As I understand it, you purchased a product with the understanding the seller would ship such product in a timely manner. Once the product is in the hands of the shipper, the seller has no control over what the shipping company does.

You accepted delivery, whether you signed for it, received it directly from the postal carrier or they left it on your front porch and you took it into your house and opened the packaging. Your beef should be with the USPS and not the seller. Bulk bullets are heavy, and I'm not surprised at all the packaging was damaged. Someone likely dropped it and the seams burst.

The seller has an opportunity to go the extra mile and ship you the missing portion of the product and attempt to fight it out with the USPS on its own, but they'd likely lose out and have to eat any profit they may have made on their sale to you. It is a business decision. They could make it right with you, but at the end of the year, the profit margins disappear and the company is no longer able to remain in business.

Don't take it so personal. Yes, it's a drag to deal with any government entity, especially one that has its own profit margin problems, but why take your frustrations out on the seller? Remain on The High Road.

longdayjake
January 13, 2013, 12:37 PM
Longdayjake - you insunuate that I commited a felony - your mouth sure knows how to write some big checks there, little dude

I merely asked for clarification. If you intend to get reimbursed through USPS as well as get a credit card charge back, you are indeed committing a felony. It's called credit card fraud. And I didn't accuse you of anything. I just read exactly what you wrote so the indictment is of yourself in your own words. Your anger and thirst for revenge may end up getting you in trouble.

Remember guys, I'MtheNRA has been more than willing to post what MG has said in response to his emails but he hasn't posted what he wrote in those emails except for one snippy little line. Based on his attitude on this thread, I suspect his tone with them was similar to his tone with me. That may or may not be a good excuse depending on who you are.

I am in the same business as MG. I have even resold some of their bullets. But for the most part we are competitors. I have no relationship with them that would suggest I need to defend them. I have just been doing this long enough to recognize when someone is unreasonably bitter and angry and trying to hurt someone else to get even.

As far as my mouth writing big checks, I have no clue what you mean. And I sure ain't no little dude.

armarsh
January 13, 2013, 01:19 PM
Got an order of two cases of bullets a few days ago. One box was completely demolished and the leftovers were re-packed by USPS. The second box was split and some of the bullets leaked out.

I asked Montana Gold to replace a few pounds of the missing bullets, but I'm getting curt responses back directing me to file a claim at the Post Office.

My hope was that they'll replace the missing contents and file a claim for reimbursement, since they're the shipper, packer, and vendor. Judging by their responses, I get the feeling they would rather not deal with it and would prefer that I go through the hassle of making a freight claim.

In my experience with on-line vendors, it is the shipper who usually takes care of shipping problems and damaged merchandise.

I don't want to be left with the impression that MGB customer service stops when my credit card charge clears, so if you know someone who is in charge of customer service at Montana Gold Bullets, I'd appreciate a referral.

Exactly how many were missing? 2 lbs is approximately 125 bullets.

I guess you need to decide if $10 is worth all this angst. Yes, I understand that you are not being treated 100% fair. Neither is MGB. I've seen their packaging. I can't imagine what USPS did to break open one of those glued & stapled double wall boxes that are over-wrapped with another box.

IMtheNRA
January 13, 2013, 01:40 PM
I'll update once the issue is resolved, if MGB provides the receipt for a successful USPS claim, that would be great. If not, my credit card will simply make a partial refund of my purchase. Thanks to all who posted useful advice - have a great Sunday!

CGT80
January 13, 2013, 04:46 PM
MG packaging is very tough, as posted above. The bullets are packed in a heavy weight plastic bag which is inside of a glued and stapled box which slips tightly into the USPS box, and that is taped up. I have never had a problem with their packaging (other than the fact that it is a real PITA to open). I have not had to contact customer service either. They get the orders out quick and have a great product for a very good price.

I have read other posts stating that USPS routinely damages flat rate boxes and I have also heard that they like to blame damage from improper packaging, so that they don't have to pay up. The only way to package MG bullets better would be to use a wood box that is screwed together.

The customer service sounds a little harsh, but they did answer your questions. Let us know where you end up with the post office. You could also try talking to a different post office. Maybe they will better help you. There are many post offices in my area and some are more efficient than others.

Bingo 7
January 13, 2013, 04:55 PM
One thing needs to be cleared up. By disputing the charges on his credit card that does not mean that he will get his money back. It just puts a hold on it where the vendor does not get it. This will allow him time to sort out his usps claim. No felony, it is a dispute. Sometimes it needs time to sort. No use the vendor getting the money yet if it is determined he improperly packaged the item.

One thought is...every American knows the typical service that is received by the quazi governmental entity known as the post office. Therefore as a vendor who uses such...they should know they may have to go the extra mile if a heavy weight item like bullets gets trashed while in route.

Just my two cents.

shooter_from_show-me
January 13, 2013, 05:45 PM
I've seen their packaging. I can't imagine what USPS did to break open one of those glued & stapled double wall boxes that are over-wrapped with another box.

I too have bought a case of 115gr .355 bullets from them in the past. Packaging was superb like said in quote above. This one is all the fault going to USPS. Must of dropped of a loading dock to split open like you said or some elevated conveyer section.

MGB could of faxed or mailed the receipt to you so you could of filed a claim.

Sent from my ASUS Transformer Pad TF700T using Tapatalk HD

Bingo 7
January 13, 2013, 07:44 PM
changed my mind.

918v
January 13, 2013, 11:02 PM
I believe the UCC puts the burden of insurance on the recipient, not the seller.

56hawk
January 14, 2013, 11:01 PM
I'm currently dealing with the same issue, and can say that Montana Gold and the Post Office both suck. My order showed up in two boxes, the original one that had broken open, and a second one that had a label stamped, "LOOSE IN MAILS UNIT". They had lost about 75% of my order. I immediately emailed Montana Gold, with pictures and a full explanation of what had happened. They never responded to my email. I called them two days later and was told that it was my problem and I would have to file a claim with the post office.

So far I have made four trips to the post office and still haven't been reimbursed. The part that worries me the most is that my order was for $337 but they only put $300 down for insurance. I have notified my credit card company, but I still have a week before the bill is due so I will see what happens.

1SOW
January 15, 2013, 02:33 AM
I just recieved a case of 124gr 9mm bullets from MG. The box is "very" heavy for it's size and the postman delivered it to the door (even though we have centralized mail boxes located at the end of the street). "Dropping" that heavy of a box (65+ lbs) would very likely rupture it. The handlers at the sending location, handlers loading it on the aircraft or truck transport, or handlers at the recieving postal region could have been the ones to damage the box.

If I hadn't been home to recieve the box and it had been damaged, I suspect the same problem would have come up.

Pictures and a formal request in writing to the post office is apparently the only way to go from that point. Pinging will do nothing but alienate the concerned parties who can likely help you.
While I might be "pinging" mentally, I'd make an effort to be methodical trying to get it rectified. I have to admit, patience is not one of my few virtues.

P.S. I've been using MG bullets on and off for several years with no trouble. Very good bullets, and their very fast response shipping and decent prices for quantity orders make them popular with competitors and other regular users.

7075-T7
January 15, 2013, 10:01 AM
The last box I got from them was beaten up on the outside, but the stapled on inside was mostly intact. Hopefully the other thousand I ordered from them arrives in a similar fashon.

Does concern me a bit though.

But, if USPS says that the boxes can ship up to 70lbs for a flat-rate, then they should make sure that the people who handle the packages can safely handle 70lbs and not chuck them across the warehouse causing them to tear open. :scrutiny:

IMtheNRA
January 17, 2013, 04:25 PM
56hawk - sorry to hear about your order problem. Here's a short description of my claims process that you may also find helpful.

The post office has been very helpful so far, but I may or may not not get paid on the freight claim. First of all, they require a proof of purchase of insurance. Even the claims form lists this as one of the attachments they want. The clerk told me that sometimes the claims processor checks the receipt, sometimes he/she doesn't. Just depends on the individual, I guess. Montana Gold Bullets did not respond to my request for the insurance receipt, so that part is now up to just luck.

The second hurdle to overcome is whether or not the post office decides that shipping packaging was sufficient for that shipment. I saved all the box fragments that USPS gave me from the shipment in case they want to see what's left while evaluating my insurance claim. If they rule that MGB did not package or tape it sufficiently, or used a box without the proper weight rating seal, they can use this to deny the freight claim.

Complicating matters further is that my bathroom scale appears to be somewaht inaccurate with such low weights. USPS will weigh the bullets that remain for me, but I'd have to haul everything down to the post office (and stand in line, which is bad waste of time :mad:)

If USPS denies the insurance claim, then your only recourse is with the credit card company. Mine has been VERY good to work with. The card claim period is short, so it is important to start the dispute right away.

At my request, they let me enter a card dispute for only a PART of the charge. Since most of my order arrived, I did not want to dispute the entire $700 charge. The credit card company is withholding a part of this from Montana Gold Bullets, so if USPS does not pay my claim, and I can show that I tried to get MGB's customer service to help, and Montana Gold Bullets were unresponsive, AND that I tried to get a reimbursement from USPS, then the card company will refund me a part of the purchase price.

The credit card told me they don't care what Montana Gold Bullets' refund or shipping policy is - they will reverse part of the charge based on my dissatisfaction with order regardless of the vendor's policy.

Don't worry about your credit card due date - my card rep told me they do not expect payment nor do they charge interest on the disputed amount. So basically, the USPS claim process seems "iffy" at best, but the credit card process feels like a sure thing :)

dap22
January 17, 2013, 07:47 PM
I've bought a lot of stuff from MG and have always been impressed with their packaging. I have to think that the USPS went a little nuts on that one. It's just plain an unfortunate situation for both MG and IMtheNRA. Hope you work it out!

56hawk
January 17, 2013, 09:34 PM
The post office has been very helpful so far, but I may or may not not get paid on the freight claim. First of all, they require a proof of purchase of insurance. Even the claims form lists this as one of the attachments they want. The clerk told me that sometimes the claims processor checks the receipt, sometimes he/she doesn't. Just depends on the individual, I guess. Montana Gold Bullets did not respond to my request for the insurance receipt, so that part is now up to just luck.

Mine was on the back of the packing slip. It would have been nice if someone at Montana Gold would have mentioned that. You might want to check all your boxes and see if it's there somewhere.

I checked with my post office again today. The USPS website says my claim was approved on the 8th, but I still haven't received a payment.

IMtheNRA
January 17, 2013, 10:06 PM
56hawk - I just checked and no USPS receipt... There was a plastic packet with a copy of the Montana Gold Bullets invoice and a cash-register type credit card receipt. No insurance receipt.

How long did it take USPS to approve your insurance claim?

Mobuck
January 17, 2013, 11:56 PM
Unless USPS policy/procedure has changed in the 3 years since I retired, the sender is supposed to file the insurance claim since technically, they're the one who bought the insurance. Granted, you may have been charged(not in this case since IIRC MGB has free shipping) or the cost of insurance was included in the pricing. I've done recipient filed insurance claims in the past but I can't remember if the recipient collected the coverage or if it went to the sender anyway.
Back in the 80's a customer moved most of household from Alaska to Missouri using USPS insured parcel post. Darned near every box had some little trinket broken and claim filed so I got a lot of experience.
I received a case of 9mm bullets from Montana Gold about 3 weeks ago and although it was fairly well packed, the inner box was destroyed. The outer box contained the spillage but wouldn't have for much longer. A few more wraps of tape on the inner box would have held it together saving the spill. It was bad enough the mail carrier and I just plopped it on the tailgate of my pickup and I finished opening the outer box and transfered the contents to an ammo can right there.

56hawk
January 18, 2013, 01:52 AM
How long did it take USPS to approve your insurance claim?

Claim Submitted:

12/19/2012

Claim Approved:

01/08/2013

offtarget
January 18, 2013, 08:29 PM
While I agree that MGB handling of this is terrible, look at the top of the online order page for MGB. They state that a signature is required on all orders and that the shipment will not be left without a signature. This may be why it is so hard for you to get them to understand that you did not sign for the shipment. On the other hand, if insured shipments are not supposed to be delivered without a signature, this is added ammo for your claim.

Looking at their order page, and reading other posts on here, leads me to believe that MGB knows that they do not package well enough to withstand the USPS handling. It answers my question on ordering from them. Think I will take a pass on MGB and stick with companies that do know how to package their products.

hentown
January 18, 2013, 08:31 PM
All of the bullet companies are frantically trying to fill orders. They just don't have time to perform tasks that are and should be their customers' responsibilities.

erikk8829
January 18, 2013, 09:14 PM
Just got another 2K order from X-treme 45 230 gr RN plated 2 boxes TRIPLE boxed USPS priority. Believe me when I say you could drop one of the boxes off of a building & it would stay intact & I have never had a problem with one of their orders

horsemen61
January 18, 2013, 09:18 PM
If they took my money for a specified amount of goods and didn't follow through with that. Then I have every right to be upset they want me to be a return customer they should have replaced the missing bullets. I would cancel the payment as well that is no way to treat a customer "you coulda filed a claim instead of the emails" that is bs :cuss::cuss::cuss::cuss::cuss::cuss::cuss::fire::fire: IMO you should try MO Bullet company they have never done me wrong and no matter how busy you are you have to take care of your customer.

blarby
January 19, 2013, 01:37 AM
2K order from X-treme 45 230 gr RN plated 2 boxes TRIPLE boxed USPS priority..... you could drop one of the boxes off of a building & it would stay intact

I'm pretty sure that would still split.

traderpats
January 19, 2013, 11:58 AM
Well if the shipper will not or does not supply you with the proof of insurance you need to file a claim then it's 100% on them. And as others have stated, no matter what "company policy" is, the shipper is responsible for getting the merchandise to you in one piece....

erikk8829
January 19, 2013, 08:10 PM
I guess if you are going to take it literally depends on height of building-right:D


Quote:
2K order from X-treme 45 230 gr RN plated 2 boxes TRIPLE boxed USPS priority..... you could drop one of the boxes off of a building & it would stay intact
I'm pretty sure that would still split.

GT1
January 22, 2013, 06:11 PM
I had to come back to this. Before the OP started this I had placed an order from MG.
Mailman knocked on the door this am and handed me a bag with the box in it. :uhoh:

I think someone used a catapult to load it, MG definitely needs to up their game in the packaging dept.

The 3500 55 gr .224 bullets are still all in there, luckily.

CGT80
January 23, 2013, 04:38 AM
It looks like MG did a great job with the packing, especially considering you admitted that the bullets are all in there. MG didn't hire USPS with the intent of them dropping the package direct from a plane or whatever else happened to it. Is MG supposed to pack the bullets in a plywood box? A steel box? Everything has a failure point. I have dropped those MG boxes on the floor and on tables without them breaking. They take some real effort to open. This one looks like it was dropped or crushed. I certainly don't expect my packages to be dropped or crushed, at most they might get tossed around when loading or unloading.

Was there a label on the box that specified it was heavy? That is the only other thing I could think of that may help USPS get the box through in one piece. A person have thought it was a light weight box and dropped it or knocked it over when handling it. A machine may have malfunctioned and caused it to fall off a conveyor belt. It may have just been an unlucky day for your package.

Should a dairy package eggs so that a carton of them can be thrown across a grocery store isle and not break? No. They are packed well and with a little care, they don't break. USPS knows that those flat rate boxes weigh up to 70lbs. Those are their rules-if it fits, it ships. I had a box of bullets from Berry's that was damaged. Now their packing didn't work so well. The plastic boxes of bullets opened up from being dropped. I didn't blame Berry's for USPS dropping the package. MG's packing gives when crushed. My MG bullets were in a heavy bag, in a box, stapled and glued shut, and in a USPS box.

I think you, and others, are pointing the finger at the wrong group of people. I think the USPS owes the purchaser for any missing product. Do they not have a duty to get a package to it's intended destination without damage?

GT1
January 23, 2013, 06:41 AM
No, the issue is MG and their practice of how they pack. They did a lousy job and it was just dumb luck that it made it to my door without a loss.

Too much empty free space caused the catastrophic failure. It forces an unsupported area of the cube(box) to carry weight it can't possibly bear. It is clearly MG's fault for choosing the packaging method.

As I said before, it will take a few charge backs before they wake up. They barely made it by on this one.

7075-T7
January 23, 2013, 09:44 AM
I had my 36lb box of 1000 240gr's arrive last week in an almost pristene box. I'm starting to think that the post office might be abusing some of these boxes.

longdayjake
January 23, 2013, 10:09 AM
GT1,

Blaming MG for how the post office treats their packages is akin to blaming Bushmaster for the murders of those first graders. If the package would have been treated as it should be, Montana Gold's packaging would have been above and beyond.

GT1
January 23, 2013, 11:29 AM
One can not ship a 30 lb 6" box inside a foot square box with no other packing and expect good results.

It is all on MG to do things right.

Enough of arguing, time for me to take the high road from here on.

Casefull
January 23, 2013, 09:54 PM
no one complains about the almost free shipping you get. do not bitch when you get bit going cheap. mg sells me lots of great bullets.

CGT80
January 25, 2013, 10:35 PM
I do agree that empty space in the box is bad. I don't recall my box having much empty space (3750 9mm 124jhp). If the 224 bullets take less space, MG should use foam, newspaper, shredded paper, change the quantity of bullets to fill the box. USPS also needs to step up and deal with it when a box is mishandled.

phoenix79
February 4, 2013, 11:21 PM
This thread popped up literally 2 days after I placed an order after never hearing about them before other than doing research before ordering. You guys made me nervous. I ordered a box of 160grn cmj .40 and it finally showed up last week. The outer box was a bit beaten up but the inner box was in great shape. I just wanted to come in here and say that not all is bad right now.

Sent from my Nexus 10 using Tapatalk 2

Sudden Impact
February 5, 2013, 09:38 AM
Good luck getting the post office to pay-up!

They damaged a fairly expensive scope I had purchased from an individual.

Kept playing "the other guy needs to take care of this" till time expired to process a claim! :fire:

Now I use FedEX whenever there is a choice.

I realize bullets are heavy and the makers are forced to use flat rate shipping but the USPS can muck up anything (and usually do!)

I have only purchased from Montana Gold one time but luckily I had no problems.

No need to boycott them...I think they are about sold out of everything useful last I checked!

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