Costco Safari Gun Safe Problem - Securam won't unlock


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johnny_boy
February 12, 2013, 04:39 AM
(Purchased Cannon Safari from Costco a bit more than a year ago. It has Securam digital key pad thingy)

I used the safe multiple times tonight as I had to get stuff in and out. The last attempt that I made, I entered the keys correctly, but it will not unlock the safe. I tried it again, and it still would not unlock and it started to beep at me constantly.

Thought the battery was running low, so ran out to a store at 11:30 at night. Replaced the battery, and the same beeping problem. Apprently it is a lockout after multiple failed attempt. IT does allow me to try it again after 5 minutes.

The safe will no longer take my code, or the factory original code (123456). :fire::banghead::cuss:

Anyone figured out how to solve this issue? I will give the safe company a call, but I do not have any paper work with the serial number, so I don't think they will help me at all. Also, Cannon's warranty on Safari line is only 1 year. I am 1 year and 1 month since I ordered it, and 1 year and 2 days since it has been delivered.

It looks like this user had the same issue - http://www.thehighroad.org/showthread.php?t=468245&highlight=securam
However, his issue seemed to resolved itself. I tried what he did, but no luck.

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dmproske
February 12, 2013, 11:11 AM
Yup. Try calling Cannon. You never know. Then you are going to have to call a locksmith. Have them put on a S&G commercial grade dial lock.

This is the classic reason we constantly tell people to get a quality dial lock insted of a electronic one. Yes the keypad is a lil faster, but as you know the dam thing WILL FAIL. A quality dial lock will almost never fail unless you abuse it.

a1abdj
February 12, 2013, 09:38 PM
Whenever we get calls about electronic lock problems, the first thing we do is suggest buying new Duracell copper top batteries with current dates. This alone will solve many problems.

I had several problems with Securams on a line of safes we used to sell. Constant keypad problems. I was told that they changed the design and no longer have the same issues. If you have a malfunctioning/broken keypad, it may be telling the lock you are pressing different buttons than the ones you're pressing. The solution to this problem is to swap keypads.

johnny_boy
February 13, 2013, 08:18 PM
Called Cannon and they will replace the keypad under warranty as it is barely 1 year old (I think the warranty is 1 year). It won't even take the master code, so I bet it thinks I am typing some other numbers than what I am actually pressing.

We will see how it works out.

W L Johnson
February 13, 2013, 08:24 PM
One reason why when I bought a safe I made sure it had a key over ride. Had the keypad die on mine but I was still able to open it with the key while awaiting a new one to ship.

cbpagent72
February 14, 2013, 09:57 AM
Wouldn't that defeat the idea of the higher security that the keypad is offering? I would think lock picking would be an easier method to break into your safe.

Sent from my SPH-L900 using Tapatalk 2

llll1lll1
February 14, 2013, 10:02 AM
Press gently in on the door when you enter the code. When my safe is overly full...same problem

HOOfan_1
February 14, 2013, 10:17 AM
Whenever we get calls about electronic lock problems, the first thing we do is suggest buying new Duracell copper top batteries with current dates. This alone will solve many problems.


I work a second job as a store manager. The store has a safe with an S&G lock.

Ever since the day the safe was installed it has given problems. Our problem isn't getting into the safe however, it is that after unlocking it, it will not re-lock. Sometimes putting a new battery in fixes is, sometimes it doesn't. Even if a new battery fixes the problem, it will be giving problems again the next day.

I absolutely do no trust electric locks.

a1abdj
February 14, 2013, 10:38 PM
Ever since the day the safe was installed it has given problems. Our problem isn't getting into the safe however, it is that after unlocking it, it will not re-lock. Sometimes putting a new battery in fixes is, sometimes it doesn't. Even if a new battery fixes the problem, it will be giving problems again the next day.


Sounds like the 6120, and it's not an unheard of complaint. I would go ahead and ask whomever makes the decision to have it replaced. It is already showing signs of problems, and will likely one day not open. It's a lot cheaper to replace it now than to have to drill and replace it later.

johnny_boy
February 21, 2013, 05:23 PM
Quick update to the original post.

Cannon replaced the key pad and solenoid under warranty. Took them about 7 days to get a safe technician out. The keypad went bad. The solenoid inside the safe was working fine but was replaced anyways.

Basically you put the new key pads on, and it worked using my own lock combination. So no drilling or cracking open.

Apparently these keypads send analog signal to the solenoids in some kinds of voltage variance. For example if you press 7, it sends 2.5 volts, if you press 9, it sends 3.5 volts and etc. Apparently the keypads had some resistors that tend to go bad and it will start to send wrong voltage when you press the right keys. Hopefully the new ones will not have that problem.

Teachu2
February 21, 2013, 06:44 PM
Good to know they took care of you!

CB900F
February 23, 2013, 09:45 AM
HOOfan1;

The S&G 6120 can easily be replaced with a LaGard basic. I doubt you'll have too many problems with that electronic lock. We've sold hundreds of them & had very few problems that were not either user error or easily resolved.

900F

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