Midway Powder Shipping


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jsnake
March 14, 2013, 11:01 AM
Let's premise this by saying that I normally buy powder from local suppliers. That being said, I made my first powder order from Midway and am a bit miffed at the moment and may even cancel the order.

Midway showed WST to be "in stock". In Stock was written all over the invoice, etc., etc. I placed an order and my credit card was charged. Fast forward a few days and I check my account info at Midway to find out that the order was "processed". The meaning of processed on their site apparently means the product was out of stock and will be shipped when available.

So, I called customer service and was told this was normal. They don't keep powder in stock and it is drop-shipped from the manufacturer. I was further told that with the overwhelming amount of orders, that rather than 3 weeks (normal), it could take 16 weeks to get my order. Meanwhile, I have already paid for it.

Am I over-reacting? Should I just be happy that I will have powder in 4 months? What say ye? :confused:

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Shmackey
March 14, 2013, 11:08 AM
Unless the web page explained that delay, I do agree that a third of a year is pushing the limits of the term "in stock." :)

Shmackey
March 14, 2013, 11:09 AM
Note: I've been buying stuff from other online suppliers, and there's a long delay, but they say so up front--and it's more like 1-2 months.

jsnake
March 14, 2013, 11:10 AM
The third of a year is just one piece of it. During this third of a year, they have a couple of hundred bucks of mine.
Joe

GT1
March 14, 2013, 11:21 AM
They get all their primers and powder drop shipped from Powder Valley. PV is weeks behind.
I got a Powder Valley order for what was in stock powder Feb 24th, I haven't heard a word since the initial email.

Wrong of Midway not to be up front about the delay(The whole industry in under huge delays, however.).
You could request a cancellation and your card credited back. No reason they wouldn't do that if you wish.

Trent
March 14, 2013, 11:25 AM
Midway has a notice posted on EVERY powder on their website.

Has for a while - I ordered some 4064 a few weeks ago, listed as in stock, but the product page specifically said

"Attention!
Due to extremely high demand for smokeless powder, shipping times have been extended. PLEASE NOTE: Powder ships separately approximately 16 weeks after order is placed. $27.50 Haz Mat plus $9.99 Shipping fees apply. Powder cannot be returned, 48 lb max, ground freight only, adult signature required. Sorry no shipments to HI or AK."

Check it out yourself...

http://www.midwayusa.com/product/356046/accurate-4064-smokeless-gun-powder-1-lb

GT1
March 14, 2013, 11:30 AM
There ya go, I guess you were notified.

Geno
March 14, 2013, 11:38 AM
For all of the good that MidwayUSA does, this is a matter that irks me as well. Back in the day, when I had my FFL, I used them almost exclusively. Orders were timely, and always correct. That they listed "my" powder as "in-stock", and that it would ship in approximately 6 weeks, is fine. However, I then expect that they will keep to the advertised deal.

When I called MidwayUSA a few weeks ago, to express my concern about this, and a matter of a horrid condition AR magazine, the customer service person was dismissive at best. To say that I have done "thousands" of dollars of business with Midway is almost an understatement. That I suggested perhaps I need to take all of my business elsewhere resulted in a calm and dismissive,

You can do that if you like. Would you like me to cancel your powder order?

Given that I do between $5,000.00 to $10,000.00 of business per year with MidwayUSA, and I am NOT an FFL, you would think she would have a little more elevated level of concern at losing such a loyal (nearly 28 years) customer. For what it's worth, I am finding much better deals at Midsouth (Link: http://www.midsouthshooterssupply.com ). Too, their website can tell you precisely how many boxes of X are in stock. If you exceed their supplies-on-hand, it will change to an alert of "BACKORDER".

I have had too much of MidwayUSA sending me incorrectly advertised products, defective products, sending a "2nd Day Shipping" order 3 to 5 days AFTER it was placed, and then dismissing me when I called very professionally expressing my disapproval. Oh yeah, and I forgot about the latest round of powder order, 16 pounds of X powder. Ten (10) days after the order was placed and paid-for, MidwayUSA sent me an email canceling the order because if was now not in stock. Now, this was ten (10) days after it was ordered, as in-stock, paid-for as in-stock. :uhoh:

Just my two cents,

Geno

beefyz
March 14, 2013, 11:42 AM
Things are still "stupid", to say the least, at this time. I've ordered a few things recently from various suppliers and ALL have told me UP FRONT if they had the item in stock or whether they were making it, ordering it, or it was backordered. I've found with Midway one has to be a little more demanding for information so i can see where the OP might feel miffed for not being told the powder wasn't in stock. Maybe its just my luck, but i've found their reps unknowledgeable about alot of the items they sell, albeit they sell just about everything; and you pay $$$$ for that inventory. I use them only if i can't get what i want anywhere else.

jsnake
March 14, 2013, 01:20 PM
Part of the point is that I have already paid for it. Apparently, I should have read more of the notices. I understand that things are crazy. I have no problem with that. I am unaccustomed to being charged now and receiving product four months from now. Why not bill me in four months?

BTW, I am less miffed now. What the Big Print giveth, the small print taketh away.

Joe

MikeS.
March 14, 2013, 01:46 PM
I don't like places that do business like this either, Spike's Tactical comes to mind. Pay in full 1st then wait and wait. Although I do keep buying from them. Spike's will ship in stages with only 1 shipping charge.

Doesn't Midway charge for every shipment?

Steel Horse Rider
March 14, 2013, 02:35 PM
Cancel the purchase.

jsnake
March 14, 2013, 02:37 PM
I appreciate the input guys. I thought maybe it was just me.

Joe

Jesse Heywood
March 14, 2013, 02:57 PM
Don't give up yet. I agree that your credit card should not be charged until the product ships. Some states have laws about that. I would suggest contacting Larry Potterfield with your concern. His contact information is on the contact page. Let us know what you learn.

mdi
March 14, 2013, 03:07 PM
Ain't just you. I don't like paying for something to be delivered 4 months from now either. I've been known to cancel orders for this behavior (I ordered 1k cast bullets, expressly 'cause I found no back order notices, or out of stock posts/info., I checked the whole site. After order was processed, I got an email stating "due to the present situation...". Cancelled order immediately...

mookiie
March 14, 2013, 03:12 PM
I ordered 16 lbs of IMR 4064 from them around 12/23ish I did not get my powder until Feb 24th. Of course they charged my card the day the order was placed. They sent me a shipping notice and tracking number after 3 weeks or so, but than it did not move anywhere. I called and got the run around that it ships from distributor and so they could not say when it would actually ship. They kept telling me it is packaged and ready to ship, than 4 weeks later it actually shipped. Very disappointed in their service, or lack thereof, I will be remembering this when I go to make future purchases.

jsnake
March 14, 2013, 03:20 PM
I completely understand that the craziness has all suppliers "backed up". I have no problem with that at all. I just got off the phone with them and was basically told to get over it and that "in stock" means different things. Not to me it doesn't. Like I said, this is my first powder order from them.

So will someone confirm or deny that under "normal" circumstances that Midway charges your credit card for powder then you receive it a month or two later for in stock powders.

How about other suppliers? Is this common or am I caught in a tough spot?

Joe

Fire_Moose
March 14, 2013, 03:32 PM
I hate when companies charge yyou before the order ships.

I ordered a Forster FL sizing die last Saturday. Immediately I was charged. Come Monday, I get an email saying they are not in stock but are in production. They have no date to give me of when they'd be available.

I told them to cancel my order.

Too many bad practices, add an out of stick label to the site, don't charge until the item ships.

You're not here to hold on to my money for me.

Sent from my CZ85 Combat

jsnake
March 14, 2013, 03:40 PM
The item was "in stock". I have been told now twice that this is normal practice for Midway and that the time is just longer. In stock for powder to Midway always means drop shipped from their supplier. Normally, it is only 3 - 4 weeks, but they always charge the credit card the day of the order. I don't think I have any alternatives at the moment.

Just venting

KansasSasquatch
March 14, 2013, 04:14 PM
They get powder dropped shipped from powdervalleyinc.com. PV is backed up about 4-6 weeks. Even if Midway has it listed in stock, and it really is "in stock", it's going to be at least 4 weeks until it ships, but probably more like 6 weeks. PV won't accept backorders right now but if you find something listed in stock there, they won't charge you for 3-4 weeks.

jsnake
March 14, 2013, 04:17 PM
That seems to be the catch. Midway had it listed "in stock". Nowhere else seems to have any stock.
Joe

blue32
March 14, 2013, 04:29 PM
I ordered a jug of WST on Jan 5, 2013. It was listed as in stock at time of order and my card was charged 3 days later. I received that order TODAY. During the whole time I kept checking the status of my processed order that had been subsequently changed to "best way."

That was a long two months, after being charged, to wait for a product I thought might never make it. And while the wait was far from pleasant, today is a happy day for me. On the plus side - I discovered another substitute powder in the interim.

My powder shipped from Western Powder in Miles City, MT

Strongbad
March 14, 2013, 04:35 PM
Bleh, that's lame. I ordered a pile of powder from Brownell's a few weeks back. A few lbs shipped, and I was billed for those. A few days later, a few more shipped and I was billed for those. A few days after that the rest shipped and I was billed for that. THAT is how it should be. Note, I didn't have to wait more than 2 weeks for ALL of it to to be delivered.

jsnake
March 14, 2013, 05:12 PM
What was the other powder? Just curious.

Joe

SHOOOTER1
March 14, 2013, 05:45 PM
same thing happened to me so i just cancelled my order today

THe Dove
March 14, 2013, 05:53 PM
What the Big Print giveth, the small print taketh away

jsnake, I love this sentence........ Do you mind if I use it?

The Dove

PJSprog
March 14, 2013, 06:51 PM
I buy a lot of stuff from Midway ... have since about 1990. What I don't buy from them is powder and primers. I'm not willing to pay that ridiculous hazmat fee on a couple pounds of powder, when I can pay a couple bucks more at my LGS and help him out with his business.

That said, having customers pay up front for any "in-stock" product that won't ship for four months is not a good business practice.

BYJO4
March 14, 2013, 09:10 PM
No business should charge your credit card until ready to actually ship. I can understand a deposit if I'm ordering something specifically for me but it should be a reasonable amount.

Strongbad
March 14, 2013, 10:32 PM
What was the other powder? Just curious.

Joe

I ordered H-4350, RL-17, and RL-25

boomeradf
March 14, 2013, 11:23 PM
Personally I don't see the issue as I am going to get the product, they are clear on the delay and it is money I am going to pay them at some point. Most of us aren't making anything great in the bank either.

B.W.
March 14, 2013, 11:56 PM
I ordered 8lb jug of x terminator on Jan 8th (in stock) and am still waiting. I called and got the same story. I've always been happy with midways service but this is killing me, I'm dangerously low on 223 powder!

BRHbar
March 14, 2013, 11:59 PM
I got a email from Midway this morning, just got in from taking the Grandson's out for some shooting, anyway, said they had some boolits in stock finally. Tried to order 8 minutes after I received the email, "Out of Stock".
I have been ordering various things from Gamaliel, and they have been shipping very quick. Ordered some powder on the 7th, received it yesterday the 13th.

Walkalong
March 15, 2013, 08:46 AM
While overall Midway is great to do business with, "available" is really pushing it as far as powder they do not have goes. The warning could be more prominently placed and "available" should be something like "mixed availability" or "see shipping notice *".

I also do not believe in a company charging my card for a product they do not have. Normally Midway does not do so for any product listed as "out of stock back order OK. That is just one more reason they should change it form "available", as I imagine the system charges the card automatically because it is listed as "available".

I imagine Mr Potterfield would like to know about this, and I suspect he could change it.

jsnake, Why don't you call and discuss this with them? They might appreciate it.

jsnake
March 15, 2013, 09:39 AM
Thanks for the input guys. I think I will quit whining for now. In the future, I will vote with my wallet and buy elsewhere.

Joe

Reloadron
March 15, 2013, 10:42 AM
Let's premise this by saying that I normally buy powder from local suppliers. That being said, I made my first powder order from Midway and am a bit miffed at the moment and may even cancel the order.

Midway showed WST to be "in stock". In Stock was written all over the invoice, etc., etc. I placed an order and my credit card was charged. Fast forward a few days and I check my account info at Midway to find out that the order was "processed". The meaning of processed on their site apparently means the product was out of stock and will be shipped when available.

So, I called customer service and was told this was normal. They don't keep powder in stock and it is drop-shipped from the manufacturer. I was further told that with the overwhelming amount of orders, that rather than 3 weeks (normal), it could take 16 weeks to get my order. Meanwhile, I have already paid for it.

Am I over-reacting? Should I just be happy that I will have powder in 4 months? What say ye? :confused:
On December 27th while Cabela'a was still taking back orders I knowingly back ordered some .223 figuring when it shows, it shows. I am not in any rush. However, with Cabela's and many other vendors when it ships you are charged and not before. I like that in a supplier.

Midway are generally square shooters and I like them. I dislike the practice of charging a customer before the order actually ships, this is true of any company. In this case my order is only $299 but let's say a vendor has a hundred such orders and has charged the buyers before the products ship. Nice pile of change sitting out there making someone else money while the customer waits, and waits, and waits. This should be made clear when the order is placed, nice and up front.

Just My Take
Ron

jsnake
March 15, 2013, 10:54 AM
Ron,
Apparently, I missed the notices on the site. It is a bit cryptic, however, the problem is in the definition of "in stock". Midway charges immediately for "in stock" items. According to others here, Midway dropships all powder and primers from Powder Valley. Therefore, their definition of "in stock" is troublesome. I will still need the powder in 4 months, so I will stop whining. It is not like I can just order it from somewhere else. Make no mistake about it, future powder orders will be made elsewhere.
joe

Reloadron
March 15, 2013, 11:19 AM
Ron,
Apparently, I missed the notices on the site. It is a bit cryptic, however, the problem is in the definition of "in stock". Midway charges immediately for "in stock" items. According to others here, Midway dropships all powder and primers from Powder Valley. Therefore, their definition of "in stock" is troublesome. I will still need the powder in 4 months, so I will stop whining. It is not like I can just order it from somewhere else. Make no mistake about it, future powder orders will be made elsewhere.
joe
I absolutely agree with you.

Simply put I dislike the idea of charging a customer before the product ships.

Ron

mdi
March 15, 2013, 01:42 PM
One of the several reasons I don't do business with MidwayUSA anymore...

JJ-
March 15, 2013, 02:41 PM
They get all their primers and powder drop shipped from Powder Valley. PV is weeks behind.
I got a Powder Valley order for what was in stock powder Feb 24th, I haven't heard a word since the initial email.

Wrong of Midway not to be up front about the delay(The whole industry in under huge delays, however.).
You could request a cancellation and your card credited back. No reason they wouldn't do that if you wish.

I ordered a PV in stock powder on Feb 21st and haven't received. When did you get yours?

Walkalong
March 15, 2013, 02:47 PM
Instead of getting mad, packing up your toys, and shopping elsewhere in the future, I still suggest you call Midway and talk to them about it. I bet they will credit your card and then charge you later when your powder comes in. I also still say that I bet they will appreciate the input, and might make changes.

Seriously. :)

jsnake
March 15, 2013, 02:51 PM
I have called Midway 3 times to discuss this. Sent emails detailing my issues as well. Have been told on each and every occasion that was the way they do business for "in stock" items. I only have two choices at this point; wait or cancel order and do without.
Joe

Bud0505
March 15, 2013, 02:58 PM
I quit dealing with Midway many years ago. When they were a small company they provided quality goods at reasonable prices and shipping rates. As they grew their shipping rates became unreasonable IMHO. Too many other sites out there now to choose from.

Walkalong
March 15, 2013, 03:16 PM
I have called Midway 3 times to discuss this. Sent emails detailing my issues as well. Have been told on each and every occasion that was the way they do business for "in stock" items.Well that's a shame.

HOOfan_1
March 15, 2013, 05:26 PM
Last time I ordered powder from Midway, it said in stock. Charged my card, and a week later I got a refund and was told the powder was unavailable.

boom boom
March 15, 2013, 06:04 PM
Been buying less from Midway too because of rising prices on merchandise and shipping. Made it as cheap to buy from LGS with no backorder/out of stock issues. Used both Midsouth and Grafs too on occasion.

jsnake
March 15, 2013, 06:06 PM
I really appreciate all the feedback guys. At least I'm not overreacting or crazy. At least not for this response.

Joe

Jesse Heywood
March 15, 2013, 06:15 PM
I e-mailed Potterfield and got this response.

Thanks for your contact with Larry. Iím sorry itís taken a while to respondóAs soon as the November election was complete Larryís customer contact rate via email, voice mail and letter skyrocketed to well more than 2000 per week. Between this and his other obligations as CEO, it takes him a while to respond to customer inquiries. He asked me to follow up with you.

Thanks for your kind words and giving us the benefit of the doubt. Unfortunately our powder supplier requires payment for the shipment up front. Itís either charge the card at the time the order is taken or donít sell powder at all. I have forwarded the link you provided to our Social Media staff for review.

If you have any additional questions or comments, please feel free to contact us at 1-800-243-3220. Our hours of operation are Monday through Friday 8 a.m. to 8 p.m. CT; Saturday and Sunday 9 a.m. to 5:30 p.m. CT. You may also email us at customerservice@midwayusa.com.


Thanks for Your Business!

Brian

MidwayUSA Customer Service

Walkalong
March 15, 2013, 07:07 PM
At least they are going to look at it, and gave an explanation for why instead of just saying "that's how we do business". Maybe they will change how they do it. Normally it would work just fine, but these are trying times for everyone.

788Ham
March 16, 2013, 12:36 AM
I've dealt with Larry for about 20 years, have always been satisfied, until the last 5 months. I ordered some Hornady 150 gr. 30 cal bullets, on the web page it said, "out of stock, okay to backorder." , which I did. 2 days later I received an emails saying they would be shipped by **, **, ****. Okay, I wasn't in need of bullets that afternoon, but still chapped my backside. Finally, 5 months later, I get another email, "Product available, please advise." What? Anyway, 5 days later the UPS guy dropped 'em on the porch. I understand some of the things going on at this time aren't Larry's fault, but charging the CC as soon as the order is placed is totally wrong!

Jesse Heywood
March 16, 2013, 05:18 AM
I think that a properly worded statement on the order page would satisfy most. Even better would be a different agreement with PV, but that will have to take place after this panic has slowed.

My take on this is that the entire supply chain was caught unaware in a situation similar to, but on a smaller scale than, the bank panics of the early 30's.

Dodge DeBoulet
March 17, 2013, 06:03 PM
I ordered a PV in stock powder on Feb 21st and haven't received. When did you get yours?

I'm not sure whether you're asking about ordering from Powder Valley or Midway, but I went with the former to eliminate the middleman :)

I ordered 2 8lb jugs of WST and 1lb of Ramshot Zip on February 10th and received an invoice on March 5th. Both were listed as In Stock. Looking at their website, it appears as though they're currently shipping orders invoiced on March 2nd . . . so I'm expecting to get a shipment notification within the next 2-3 days and have the powder by early next week. That works out to 6 - 6 1/2 weeks from order to delivery at the current rate. I'd guesstimate you're looking at the 2nd week of April at least.

david bachelder
March 17, 2013, 09:48 PM
Midsouth has better prices than Midway. I see this over and over again.

ElPasoCounty
March 20, 2013, 08:04 PM
I've had that happen with Cabela's also. Just Recently with a set of scope rings...

zxcvbob
March 20, 2013, 08:24 PM
I've never bought powder or primers from MidwayUSA because I don't like the "drop ship" thing.

I also am careful never to buy in-stock and backordered items on the same ticket because of the way they calculate shipping charges.

But I have never had a problem with anything I've bought there -- that's not quite true, I've had problems with a couple of items and they handled the returns just fine and were easy to work with. And the shipping times have been reasonable.

JJ-
March 20, 2013, 10:02 PM
I'm not sure whether you're asking about ordering from Powder Valley or Midway, but I went with the former to eliminate the middleman :)

I ordered 2 8lb jugs of WST and 1lb of Ramshot Zip on February 10th and received an invoice on March 5th. Both were listed as In Stock. Looking at their website, it appears as though they're currently shipping orders invoiced on March 2nd . . . so I'm expecting to get a shipment notification within the next 2-3 days and have the powder by early next week. That works out to 6 - 6 1/2 weeks from order to delivery at the current rate. I'd guesstimate you're looking at the 2nd week of April at least.
Yea I was talking about Powder Valley. I thought you ordered later. I ordered on Feb 21 so probably April

HighExpert
March 20, 2013, 11:23 PM
Check MidSouth. They won't charge until they are ready to ship.

Hamish
March 20, 2013, 11:56 PM
Keep an eye on Cabela's page. If a component isn't in stock, it doesn't appear on their page and you cannot order it. While this means you have to check back often, it also means there is no backorder to satisfy.

I checked in at random on 3/6 and saw they had Tite Group in stock, as well as quite a few other Hodgdon powders. I ordered two 4lb cans, and they arrived on 3/12. I really can't complain about that. The powder was even on sale! Now I'm watching the site for primers...

Dodge DeBoulet
March 21, 2013, 08:12 AM
Yea I was talking about Powder Valley. I thought you ordered later. I ordered on Feb 21 so probably April

FYI, I got my shipment confirmation Tuesday this week with an estimated arrival date of Monday the 25th. Pretty much as I expected :)

Walkalong
March 21, 2013, 08:37 AM
I checked PV right before this craziness and they had most everything in stock. I thought to myself that I don't need to spend any more money this month, and that I would make a purchase next month. Hah! Boy was I wrong, about next month anyway. Nothing but empty shelves. The powder guy at the gun shows here has next to nothing as well.

Geno
April 3, 2013, 04:04 PM
jsnake:

Just an update re: MidwayUSA powder. Big Brown just rolled-in with my 8 Lbs of H4831. I placed the order on 2013JAN11. Today being 2013APR03, I guess it was about 11 weeks order to arrival. I'll post another update with my Accurate 2700 arrives.

Geno

jsnake
April 3, 2013, 04:46 PM
Thanks for the update. I have yet to hear about mine. Waiting patiently at this point. I sort of got over the bill me now, ship me later routine. At least I will get powder at a normal price.

oneounceload
April 3, 2013, 06:47 PM
My powder and primer order from PV took 6 weeks - about two weeks longer than initially planned

cwbys4evr
April 4, 2013, 10:59 AM
That's odd, they normally wait til shipping date to charge. But i have yet to receive one backordered item from them. I cancelled all of them when I found what I was looking for. In all the hundreds of dollars of orders I place, I received exactly one item - a tumbler kit.

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