Bertta Warranties and Customer Services Reviews


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Airbrush Artist
March 22, 2013, 08:00 PM
Last Check on where I'll spend my Money. I reviewed Everything elses but these 2 Factors ...Thoughts on the Warranty and Customer Service for their Firearms.Thank You

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HKGuns
March 22, 2013, 09:44 PM
I own Beretta shotguns nearly exclusively and have only had positive experiences with their CS. The best news is you are unlikely to need to use it.

VA27
March 23, 2013, 12:26 AM
Several years ago I picked up a used 92. Took it home and was dry-firing when the trigger spring broke! I called CS and they dropped a new trigger spring in the mail that day, no charge! 4 days later I was at the range shooting it. Hard to beat that.

bannockburn
March 23, 2013, 06:49 AM
I had to send them my Neos when they had their firing pin recall. Very helpful and informative about the whole procedure and I had it back in less time than they quoted me.

HKGuns
March 23, 2013, 07:45 AM
Just don't let your BIL spin it around his finger. :)

JDGray
March 24, 2013, 07:37 AM
I inquired about getting the front nightsight vial replaced in my 92FS, they said glow in the dark paint!! Not sure if it was a joke, but not to professional if you ask me;)

SpentCasing
March 24, 2013, 09:55 AM
Beretta sent me out a grip screw that I broke no questions asked. Not a big deal but I was grateful.

Kiln
March 24, 2013, 02:42 PM
Never needed to deal with them on any warranty claims but all I have is the Neos. I did order a grip from them for it (wife wanted one of the colorful delux polymer grips) and they were easy to deal with and friendly.

Pretty sure that their warranty is only 3 years (I really prefer guns with a lifetime warranty) if you register it with them so keep that in mind.

k_dawg
March 24, 2013, 07:10 PM
Beretta continues to sell a known defective design in the 3032 Bearcat frame. Their 'offer' was for me to send it back at my expense, pay them $70 to have a 'gunsmith' look at it, and agree that 'yes, it can't be fixed'.

Meanwhile, they continue to sell the same frame.

exdetsgt
March 25, 2013, 09:44 PM
Last year I bought a 9mm Beretta Nano. Too many FTE's so the lgs sent it back. I heard stories about a 3 month wait. Turned out we got it back in 12 days with a new, improved ejector, polished ramp and forcing cone. No shipping charges. Now it eats any ammo and runs perfectly. Even eats a friends reloads that my G26 with a Lone Wolfe barrel chokes on.

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