is anyone "alive" at RCBS ?


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jbrown_14105
April 25, 2013, 10:20 PM
Hey Guys,
I've been e-mailing RCBS with requests and I never get ANY answers!
Are they not answering their web-site e-mails any longer?
I'm looking to have a custom die(s) made for my India shotgun (and a different die that is "stock" made up into a standard neck sizer die,) and am willing to pay......but no answer on any of my questions...any one!
(Maybe Hornady will answer e-mails)
Thanks
Jim Brown
Lockport NY

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Bush Pilot
April 25, 2013, 10:24 PM
Why don't you try calling them?

TheSaint
April 25, 2013, 10:38 PM
Have you checked your spam folder? Sometimes legit emails get shoved there. As Bush Pilot suggested, how about giving them a call?

mtrmn
April 25, 2013, 10:40 PM
Not long ago they replaced a 1010 scale for me. Surely you'll get a response to a phone call. I did all my correspondence via email, but I had 3 weeks at work to wait as well, so I was in no hurry.

oneounceload
April 25, 2013, 11:01 PM
Telephone gets immediate response; email gets trash dumped
They do not work on Fridays

ReloaderFred
April 26, 2013, 03:09 AM
Use the phone. I've always gotten an instant response to phone calls.

Hope this helps.

Fred

Nappers
April 26, 2013, 05:19 AM
they have been busy. the spam response is a great one. I find some of my important email in the spam folder.

give them a call or re-email them. I always get an answer back and/or the part that is broken mailed to me with a reply to my email.

Bwana John
April 26, 2013, 10:51 AM
while you might have to wait 20 minutes to get through, the customer service I have gotten from them on the phone is OUTSTANDING!!!

Try right after they open in the morning for the shortest wait time (You are now caller number twenty in line...)

MichigammeDave
April 26, 2013, 11:18 AM
I called, they answered. They were very polite, courteous and responsive. I had broken a decapper pin on some range brass I had not checked for Berdan primers, and confessed my fault. They sent me the whole assembly anyway, and didn't even charge me shipping.
Yes, they're busy, and it took a while, but I was impressed nonetheless.

Toml
April 26, 2013, 11:32 AM
I received a polite and prompt response to a recent inquiry regarding a trim die listed in an old catalog. They explained that it is no longer a stock item but one could be custom-made for $ x.xx. It took a few days but I was satisfied with their response.

So, in my experience yes, someone is alive at RCBS.

geist262
April 26, 2013, 01:42 PM
They must be swamped. I was supposed to be shipped a new universal hand priming wrench and new seater plugs. Never received them. I assume they are overwhelmed.


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MW3840
April 26, 2013, 07:41 PM
I would call were I you. I've never tried emailing, but have made many numerous phone calls to them. While having had to wait my turn (which they call 'in que'), which took several minutes a few times, I had all questions answered promptly and professionally.

Thumbs up and 5 stars for RCBS Customer Service.

gonefishin1
April 26, 2013, 07:58 PM
Well I have been waiting over a month for decapping pins from them.... I also waited on hold for over 30 min. Then I emailed and took 3 days for a response

icanthitabarn
April 26, 2013, 08:48 PM
I think they work Fri. They answered and will be sending parts, soon I hope

MikeS.
April 26, 2013, 09:12 PM
while you might have to wait 20 minutes to get through, the customer service I have gotten from them on the phone is OUTSTANDING!!!

Try right after they open in the morning for the shortest wait time (You are now caller number twenty in line...)
This, call them. They replaced a decapping assembly I bent for free, all for the cost of a 25 minute call on hold.

oneounceload
April 26, 2013, 09:19 PM
From their website:
Customer Service

Do you have any questions about how to use or operate an RCBS product? Looking for information about reloading? Need a replacement part for an RCBS product? Don't hesitate to get in touch with the RCBS Technical Service Department. We are dedicated to giving the best service in the reloading industry. Our catalog is located on the web. Please contact us.
phone: 1.800.533.5000
fax: 530.533.1647
rcbs.tech@atk.com
www.rcbs.com
RCBS
605 Oro Dam Blvd.
Oroville, CA 95965
When requesting replacement parts, please give us the name of the product the replacement part is for, the part number (if known) and name of the replacement part. Replacement parts are usually shipped by the next working day via first class mail (large items by UPS Ground Service). Please be sure to give us your name, address and phone number. We'll only call if we have a question about your order.

It seems they are now working Fridays - late last year when I used them, they were closed on Fridays, but were working 10 hour days. Guess the crunch of business has them open 5 days now

rodregier
April 26, 2013, 09:21 PM
Speakerphones/headsets and multitasking are your friend when waiting on hold for vendors and civil servants...

peels
April 26, 2013, 09:26 PM
They are swamped. Called originally to order a larger case stripper for the swaging kit. Was on hold for 25 minutes, 10 of those minutes were AFTER their closing time. But they were very courteous when they answered the phone. They took down my info and told me that it is out of stock and no ETA. But they did not charge me for it...Very good customer service in my opinion.

rfwobbly
April 28, 2013, 10:23 AM
It never ceases to amaze me how many young people actually believe email is "fast". No one but Bill Gates actually ever believed that myth, and only because he has something on the order of 30 full-time people responding to his emails for him.

Billy Jack
April 29, 2013, 10:41 PM
I emailed a request for availability of a plastic powder hopper for an old RCBS Duo-Measure Powder Measure a week ago Friday. I swear I got a response late Saturday afternoon (the next day).
The part was no longer available and they offered to send me a new Uniflo Measure no charge, if I sent them my old duo-Measure.
I went back and forth with them Monday and Tuesday to see what my options were and they answered every email the day I sent mine or early the next.
The Uniflo takes 2 different sized cylinders to do what my Duo-Measure does with one 2 cavity cylinder. I hesitated giving up my Duo and offered to pay 1/2 price for the Uniflo, if I could keep my Duo, but their strict policy is they have to get the old one back then they will take care of you.
That Duo-Measure was 37 years old, so from my point of view they really do take care of business.
BTW if anyone has the green plastic powder hopper from an old RCBS Duo-Measure they will let go I am interested. Mine is cracked and held together with archery cement and plastic zip ties. But the powder measure still does a great job on large and small charges with a simple flip flop of the cylinder.

Match10
April 29, 2013, 10:51 PM
I have a 30 year old Uni-flow and have used it extensively.... I have never used the large cylinder. I don't load large Magnum rifles with the measure, but I load up to .30-06 and .500 S&W Magnum and only use the small one.

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