Kahr P380 - Nonstop Issues, Jams, Etc.


PDA






nebraska_farmer
January 14, 2014, 06:06 PM
I bought a P380 back in October 2013 for pocket carry, did the 'break in' with 200+ rounds and had nothing but issues the entire time. I then put another 100 rounds through it in November thinking maybe it was broken in and I wouldn't have any issues. Nope - nonstop failure to load, rounds getting hung up on the ramp, etc. I sent it back to Kahr for RMA in December, they sent it back and I finally got around to testing it this past weekend.

http://i.imgur.com/CUcCDXe.jpg

https://www.youtube.com/watch?v=9w-qVtb6Ong

Am I shooting it wrong? Am I not using the "correct" ammo? Tried four ammo manufacturers at this point.

Kahr did not respond to my email support request today (I emailed them last night, Jay is out for the week - do they not employ other tech support staff??)

Sorry for sounding rant-ish, I don't enjoy bad mouthing a firearms company.

Anyone familiar with the warranty procedure with Kahr? I want all my $750 back, if they think I'm going to carry this lemon they're crazy...

If you enjoyed reading about "Kahr P380 - Nonstop Issues, Jams, Etc." here in TheHighRoad.org archive, you'll LOVE our community. Come join TheHighRoad.org today for the full version!
wow6599
January 14, 2014, 07:22 PM
Anyone familiar with the warranty procedure with Kahr? I want all my $750 back

I think they come with a 5 year warranty. And you paid $750 for a Kahr P380?

Anyway, they will make it right. My guess is, if you call them and tell them to look at your YouTube video, they will replace your P380 very quickly.

LightningMan
January 14, 2014, 08:20 PM
I hope they will take care of you and treat you right, that said, I will say every gun manufacturer can and does make some lemons, its what they do to fix the problem after that seperates the good companys from the bad. FWIW I own 3 Kahrs including a P380 and have had good luck with all of them. Again hope everything works out for you. LM

RetiredUSNChief
January 14, 2014, 08:25 PM
Well...like it or not, excrement happens sometimes.

I'm with post #2 and 3. Keep in contact with them and let them know that the bottom line is that you want it right...whether that means they fix yours or they get you a replacement. Either is entirely within their capacity, but I imagine they'll always try to fix the problem first. If problems continue, then I would also imagine that an outright replacement would be in order.

Most companies, in my experience, try their best to do right with their customers, though occasionally you have the odd hiccup. Work with them and give them a change to do this.

VA27
January 15, 2014, 11:45 AM
The vid appears to show the slide failing to travel far enough to the rear to get a full run into battery. And new recoil springs means that the 'break-in' starts over from round one. Try hand cycling it 200 times before your next range session.

It also looks to me like your grip is too loose. Grab that thing like you mean it or use both hands. Light guns like that need a lot of resistance to funtion properly. If it doesn't run with a hard grip then yeah, I'd keep after Kahr until they fix it.

tarosean
January 15, 2014, 11:55 AM
Did you buy it at an LGS or online discounter? If an LGS I would call and see what they can do.

wow6599
January 15, 2014, 12:03 PM
And new recoil springs means that the 'break-in' starts over from round one.

No.
If I remember correctly, Kahr suggests you replace the recoil spring every 1000 rds. "Break-in" is done within a couple hundred rds; it has nothing to do with the recoil spring.

Go to page 20 and look at photo #6. Make sure this is correct.

http://www.kahr.com/PDF/kahrmanual.pdf

silicosys4
January 15, 2014, 02:12 PM
There are too many guns out there that actually work for me to want to have anything to do with a pistol with those kind of problems.

I would sell it to one of the "Kahr can do no wrong" "it's all operator error" fans. Seems that to many supporters there is no such thing as a lemon Kahr, so you can always find someone to take it for a good price.

snooperman
January 15, 2014, 02:34 PM
Kahr makes good guns for the most part, but some do have problems like other fine gun companies. Their customer service could be better but I would not sell it yet. I know it is frustrating but I have been down that road too and you have to have some patience and work through the problem. Most things wrong with guns can be fixed. I have 2 Kahrs and I like them. Keep after them as they will make it right. Best of luck, Snoop

hardluk1
January 15, 2014, 02:37 PM
Contact the guys at kahr talk to help and That pistol retails for 649 and NO ONE pay retail. Your dealer is a turd.

jrdolall
January 15, 2014, 02:46 PM
Congratulations on being able to find 380 ammo. Did you try any FMJ?
Kahr generally makes good guns. I have a brand new one that I haven't even shot. I do not like the "break in" period but that's just me.
If it's going to be your primary weapon then I would be working hard to have the gun replaced or trade it on a $200 KT P3AT or a $400 Bodyguard.

The_Armed_Therapist
January 15, 2014, 03:44 PM
Mine has never been that bad, but I have had all of the problems your video shows on occasion. I don't like bad-mouthing companies, either, especially since there's a fair amount of hit-or-miss with most companies. However, with the two I have owned, and the two that close friends have owned, I'm 0-for-4 with Kahrs.

AFK
January 15, 2014, 04:03 PM
Do what I did an sell it to someone with full disclosure) I had one that did the same thing. Kahr replaced the whole frame on it and it still had failures. I sold it and bought a Sig P238, never looked back.

C0untZer0
January 15, 2014, 05:02 PM
I was interested in the P380 so I looked at one yesterday. The magazine would not come out of the gun. I had to get my thumbnail hooked on the floor plate and hold down the mag release and pry the mag out with my thumb nail!

Then I reinserted the mag and pulled the slide back. The slide locked back, tried to remove the mag again, when I started taking the mag out, the slide went forward (I did not accidentally hit the slide stop).

Mmmmm...

shootingthebreeze
January 15, 2014, 05:04 PM
Nebraska_farmer sorry about your troubles.
I have a Kahr P380 and a Kahr .45. Love both.
I have shot over 500 rounds through the Kahr P380 without any trouble. I have used Blazer Brass full metal jacket ammunition 95 Gr and except for the rare stove pipe during break in that stopped and it has functioned flawlessly.
Last summer I concentrated on precision firing and again the P380 functioned well every time. I wanted to get better at shot placement and grouping.
The .45 Kahr has worked flawlessly as well.
One thing I noticed about the Kahr .45: does not like hollow points but with FMJ no problems whatsoever.

Fremmer
January 15, 2014, 06:02 PM
Man that's a frustrating video to watch, sorry for those problems with that gun!

Call them up for a shipping label...

RetiredUSNChief
January 15, 2014, 06:50 PM
Contact the guys at kahr talk to help and That pistol retails for 649 and NO ONE pay retail. Your dealer is a turd.

Retail is dictated by the LGS and the area the LGS operates in. Granted, YOU may have retail prices lower than someone else; but that doesn't mean that what you, or any other person, can find any given gun for means that the same applies everywhere.

Regardless, if the OP was satisfied enough to pay that price (or any other), than it was a perfectly acceptable price FOR THE OP. What you're saying with the comment that you made about the dealer would also come across as applicable to the OP, because he was the buyer who felt the price was OK enough to purchase.

Let's stick to the issue at hand for the OP and leave the unwarranted name calling on a subjective side issue out of it.

;)

HammsBeer
January 15, 2014, 09:25 PM
From the angle of the video is it possible the slide is contacting your jacket sleeve? That could cause some cycling issues. Not blaming you, just pointing out any possibilities for the failures.

nebraska_farmer
March 10, 2014, 08:50 PM
Sent it in again, got it back recently and took it out this past weekend:

http://www.youtube.com/watch?v=9XNX-QE2e7c&feature=youtu.be

Technical sheet says they installed a new mag catch, 'reworked mag well', lubed and test fired OK.

I went out and bought three new boxes of .380 from the store: Lawman .380 Auto 95 grain, Remington UMC 95 grain, and Buffalo Bore 380 +p 90 grain JHP - had issues with nearly every single mag. :banghead:

Emailed Kahr on Sunday, haven't heard back yet (i know its only been one business day, still). Very disappointed with Kahr.

Jlr2267
March 10, 2014, 09:09 PM
I have the same failure with a newly purchased Kahr 380. Mine would not fire 2 consecutive rounds w/out failure to return to battery.

I sent detailed emails (no response from Kahr)
I left multiple voice mails (none returned by Kahr)
FINALLY I got to speak with a human being who requestted that I send it in. Have not gotten an email, call, letter...nothing since they've had my gun.

nebraska_farmer
March 10, 2014, 09:25 PM
The first time I sent it in they had it for 4-5 weeks before returning - don't expect them to provide you with any updates. Their old customer service guy, "Jay", is no longer w/ their service department. Timothy Pearce (Timothy.Pearce@kahr.com) has been "handling" my situation since Jay left, he seemed responsive at first and even offered to personally take my gun to the range and test fire (back in January). I never heard back on how the trip to the range went and he's no longer responding to my emails.

*sigh*

verdun59
March 10, 2014, 09:34 PM
You know they used to have a very responsive guy named Ian, and lo and behold he disappeared too. It seems strange that the good guys seem to vanish.

Jlr2267
March 10, 2014, 09:55 PM
You know they used to have a very responsive guy named Ian, and lo and behold he disappeared too. It seems strange that the good guys seem to vanish.

Yes that is strange. Maybe if their customers keep vanishing they will make some changes

Fremmer
March 10, 2014, 10:16 PM
Dump that POS and don't ever buy another.

JerZsquid
March 10, 2014, 11:27 PM
Had issues with mine. Sent it back and they polished the feed ramp etc but I never trusted it so I traded it in towards something else

Jim K
March 10, 2014, 11:36 PM
Interesting about reassembling the gun the right way, but wouldn't the factory have done that???

Jim

nebraska_farmer
March 11, 2014, 12:03 AM
I sent a not so nice (but fairly civil, given the circumstances) email to their service dept requesting, at a minimum, a brand new defect free firearm. At least I can then sell the darn thing in good conscience to help pay for a replacement smith and wesson pocket revolver!!

Jlr2267
March 11, 2014, 12:34 AM
I sent a not so nice (but fairly civil, given the circumstances) email to their service dept requesting, at a minimum, a brand new defect free firearm. At least I can then sell the darn thing in good conscience to help pay for a replacement smith and wesson pocket revolver!!

Don't expect a response :-)

Jlr2267
March 28, 2014, 06:09 PM
Not sure how you came out nebraska_farmer, but my gun has been at Kahr for 4 weeks and I cannot even get an email or phone call returned telling me when or if I'll ever get my brand new gun back. This has been without a doubt my worst purchase ever, of any kind...nothing else comes close. I have never experienced such poor customer service...will never, ever own or recommend another Kahr product

JimC
March 29, 2014, 01:13 PM
To the OPO:

Just curious, have you taken your issue(s) with your P380 to the "Kahr Experts" on the Kahr Talk Forum for their evaluation?
Be sure not to bad mouth the gun or you will be banned. ;)

SDGlock23
March 29, 2014, 01:47 PM
I do like Kahrs, but I'm not going to say they're perfect all the time. I've been very pleased with the ones I've had, and a lot of how well it works is based on how you hold it. The real small ones need a very firm/strong grip, make sure it's well lubed and that you've hand racked the slide a LOT. My CM40 shoots great, as did the other Kahrs I've owned, but it does require a very firm grip, almost as if it's very susceptible to misfeed with anything less than that.

I'm buying a CW380 here in a week or two, like P380 but less pricey.

wally
March 29, 2014, 04:32 PM
I do like Kahrs, but I'm not going to say they're perfect all the time. I've been very pleased with the ones I've had

I was very happy with my CW9 until the front frame rail broke, now I'm very unhappy with their EAA-class customer support. They are not answering my Emails either.

It hurts to have a gun you've invested a lot of practice time and ammo break like this and then find the warranty is going to cost to fix a "shouldn't happen" type of failure.
http://www.thehighroad.org/attachment.php?attachmentid=194173&d=1390929171

Stuff breaks, even stuff that shouldn't, and I always say "if you've never broken a gun, you just ain't been shooting enough!" But I'm done with a gun company that won't stand behind their frame -- its legally the gun, anything else I can fix myself if they'll sell me the parts at a fair price.

I'm switching to S&W Shield because I know from experience that they have great customer support. IMHO Kahr has totally dropped the ball.

Jlr2267
March 29, 2014, 04:48 PM
I do like Kahrs, but I'm not going to say they're perfect all the time. I've been very pleased with the ones I've had, and a lot of how well it works is based on how you hold it. The real small ones need a very firm/strong grip, make sure it's well lubed and that you've hand racked the slide a LOT. My CM40 shoots great, as did the other Kahrs I've owned, but it does require a very firm grip, almost as if it's very susceptible to misfeed with anything less than that.

I'm buying a CW380 here in a week or two, like P380 but less pricey.

I have owned *other* Kahr pistols as well, and several other small semi-autos, and never have had a problem EVER with any of them.

My new CW380 however, was a total POS that would not feed 2 consecutive rounds...even after struggling through almost 300 rounds for "break-in". Ok, I thought, every company produces the occasional turd...so I gave them the chance to make it right. It took several days of trying to reach "customer service" and when I finally did they initially wanted me to pay shipping. They ignored my calls and emails and it seems I just got lucky to catch someone at their desk that day (called at lunch). They've had it 4 weeks now without a single communication. On the bright side, the Kahr failure made me take a 2nd look at the LCP, which I purchased and has been 100% reliable right out of the box.

A bad gun I can forgive...pathetic customer service I can not.

hemiram
April 6, 2014, 02:50 AM
A friend of mine's wife had a CW380, and it was a joke. It did the same stuff as the OP's did in the video. Kahr worked on it, and it was better, but not good enough, so it got sold off. She now carries what IMHO is the best .380 ever made, the Beretta 84, in one of those purses that are also a holster. No "limp wristing" nonsense, no pickiness on JHP ammo, it just shoots and shoots, and just for grins, it's a great looking gun that they bought on gunbroker for like $350.

SDGlock23
April 6, 2014, 06:06 PM
Seems like a mixed bag then, I've heard really good things about the CW380 as well, ordered mine few days back. I'll do the usual conditioning to it before I run it, but if it's like the other Kahrs I've owned, I should be in good shape.

Paul7
April 7, 2014, 01:34 AM
I had the same story with a Kahr P40, they finally gave up on it and send me a new one, which I sold. I hear the steel Kahrs are good, but I would never trust the polymer models. After also having issues with the Kel-Tec and Ruger .380s, I bought a Colt Mustang Pocketlite which has been great.

jigglyjames29
April 7, 2014, 02:46 AM
Like half the P380s out are lemons.
I wanted one so bad, but didn't want to take the gamble.

d'zaster
June 18, 2014, 09:01 PM
I took the gamble and lost. Same problems, same experience with tech support. Not ready to give up just yet tho. It is running better but certainly not not for confident carry. As it has been breaking in i now notice another problem with the slide not reliably locking back after firing the last round. 7 rd mag seems to be a bit more reliable than 6 but need more testing to confirm. I have a lot of years experience with runs and reloading. This is completely ridiculous. I will never buy another Kahr. I would not be surprised in there is a class action suit brewing.

astra600
June 18, 2014, 09:25 PM
Maybe Sun Myung Moon forgot to give his blessings to his sons factory.

DT Guy
June 18, 2014, 09:42 PM
I've had 4-5 Kahr's now, and only one, a CW45, needed to go back to the mothership. It came back in five weeks and worked fine.

My new CW380 runs fine with decent ammo; I will note that you are going to need a FIRM grip to make that gun run, though. It's exceptionally easy to limp-wrist....


Larry

CNobbe
June 19, 2014, 01:40 AM
I think you've been more than patient with Kahr. I'd call them and request a replacement P380. They've got the records for each time yours has been returned, and you have video proof of the malfunctions.

Emailing customer service departments is frankly a waste of your time. I've emailed several manufacturers "customer service" departments over the years, and only one responded : H&K.

If I were the OP, I'd call them and request (demand more likely) a replacement gun.

I noticed your P380 has the loaded chamber indicator...this is a fairly new thing for Kahr, have seen a new PM9 with it as well as a manual safety and honestly, I had an S&W made PPK/S with similar issues as your P380 and the issue was the darn loaded chamber indicator was interfering with feeding...I'm not saying I'm not saying this is the issue, but I'd be suspect of that hideous thing poking out the top of the slide..

Fatdaddy
June 19, 2014, 08:13 AM
I had the same issue with a Cw45 and it turned out to be the extractor being too tight. This tightness wouldn't allow the base of the round to slide up into position as the gun cycled forward.
If you take the slide off the gun and position a round on the breechface and slowly push up to fully engage the extractor you can feel the tension.
Mine seemed to have too much so I shortened the extractor plunger a little and reassembled. Now it shoots great.

I know it's sickening to buy a lemon but hopefully Kahr will make it right.

If I had done "any" research on the Kahr products I probably would have passed over the Kahr line.

Potatohead
June 19, 2014, 11:19 AM
I went out and bought three new boxes of .380 from the store: Lawman .380 Auto 95 grain, Remington UMC 95 grain, and Buffalo Bore 380 +p 90 grain JHP

Wow, you even have different choices of 380 ammo. Evidently, you live in the land of milk and honey..Sorry about your gun though.

MICHAEL T
June 19, 2014, 07:34 PM
Good luck I got same treatment from Para Ord few years back .Never be another one of those in my house again.

gbran
June 20, 2014, 01:15 AM
I had a PM9 that had issues. I sent it back to Kahr and they returned it without solving all the issues. It was the perfect carry gun, but I couldn't trust it. Maybe mine was just a lemon, but I'll not try another. YMMV

BLU
June 20, 2014, 10:27 PM
Someone working in the industry must read some of the forums on the Internet. I know that stories such as yours and others here definitely can turn a potential purchase into a "forget it.... who needs that?!". Man is flawed and his products will never be perfect, but, as mentioned, they should be calling/emailing you to make things right. I'm going to steer clear of Kahr. You might want to mention that you've shared these problems with others on the Internet. Sometimes that helps, sometimes not. Do keep us updated.

If you enjoyed reading about "Kahr P380 - Nonstop Issues, Jams, Etc." here in TheHighRoad.org archive, you'll LOVE our community. Come join TheHighRoad.org today for the full version!