Kudos to Burris Customer Service


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wally
April 22, 2014, 06:58 PM
One of my FastFire III LED went out. Swapped batteries with a FastFire on a different gun I had with me, and the battery was fine in the other one.

Went to Burris website to see about a warranty and found a very nice "plain language" warranty. Printed the RMA form, boxed it up and sent it off USPS priority mail.

Seven days later I get an Email saying a package is on the way and and it arrived today as expected.

They simply sent me a new FastFire III. Mine broke, they replaced it, no hassles. This is the kind of thing that makes me buy with confidence!

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GarySTL
April 22, 2014, 07:32 PM
I've got a Fast Fire 2 and 3. No issues yet, but glad to hear that they took care of you.

wally
April 22, 2014, 08:01 PM
I've got Is, IIs, & IIIs, this was my first issue.

1KPerDay
April 23, 2014, 02:07 PM
I had similar good experience with their warranty. I bought a FF2 used, and it stopped working after about 10 shots. They replaced it, even though I told them I'd bought it used.

They get my business. :cool:

CharlieDeltaJuliet
April 23, 2014, 02:18 PM
They truly are great. I called about a P.E?P.R. mount that had a blemish (manufacturing flaw). They told me to keep it and they sent a new one.

Odd Job
April 23, 2014, 02:42 PM
I have a Fastfire III also, has been working just fine so far.
How long had you been using it before it failed, Wally?

wally
April 24, 2014, 03:50 PM
I have a Fastfire III also, has been working just fine so far.
How long had you been using it before it failed, Wally?

As I said I've several, so I can't be 100% sure but I jumped on the FastFire III when it first came out for the top change battery improvement. It was on my RIA 9mm Tactical which sees a lot of use (500-1000 rounds a month shooting steel plates is typical) so it was several thousand shots and is probably my oldest one.

It did have an issue none of the others have had -- the little screws along the side would back out a bit and keep the cover from going back on easily, so it may have had a latent defect initially being what I assume was early production.

I've another that is almost as old on my RIA 45 that typically sees 400-600 rounds per month and its had no issues of any kind. I've been very happy with the battery life. The 1632 are not as easy to find as the 2032 are

Odd Job
April 24, 2014, 08:53 PM
That was my concern also, the 1632 not being as easy to get. I got a spare from Maplins and keep it in the grip of my SIG522.
Sounds by your experience I should get good life out of mine. The only issue I have is that it is much smaller than the Mueller I had before, and sits lower. Aiming was uncomfortable even with the sight at the far end of the rail. I solved that issue by getting a 1/2" Yankee Hill Machine riser. I guess the sight is more for pistols anyway but it works very well on my rifle, a nice small dot!

Thanks for the info, Wally.

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