Weird Wal-mart ammo story


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huntsman
July 20, 2014, 02:11 PM
So I'm at WW on Friday I tell the kid behind the counter to give me a box of UMC .45acp($23.97) he tells me the total and it's more than I expect so I ask him what it rang up as, he says $28.97 plus tax, now I can see the tag says $23.97 so I ask him what on the tag ?

He says UMC .45acp but he says the SkU's don't match and they're not allowed to make price corrections so I can either take it at $28.97 or void the sale, I told him put it back on the shelf.

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Impureclient
July 20, 2014, 04:19 PM
Replace UMC .45acp with box of Ritz crackers or bottle of Gatorade. Wrong prices, tags, mark-up, mark-downs, etc happen all day every day.
I would have asked him to call a manager over and more than likely if it was labelled at $23.97 they would have overrided the higher price.
$5 is worth a minute extra wait I think. Usually it's much less...$0.50?...so not worth the hassle.

we are not amused
July 20, 2014, 05:31 PM
Yes, always compare the SKU codes on the self price tag with the SKU code on the product.

Not just at Wal-Mart, but everywhere, for everything!

There is a lot of product out there that looks similar, but has widely divergent prices, and it is very easy for either the self stocker, or a customer to misplace an item.

4v50 Gary
July 20, 2014, 05:38 PM
Had a similar experience. I walked away without buying.

Zach S
July 20, 2014, 06:10 PM
I would have had him call a manager, they would have likely given you the lower price.

Elsewhere in the store, I have a habit of comparing SKUs since folks will pick something up, look at it for one second, and put it somewhere else instead of back where they got it.

The ammo cabinet is under lock and key, accessible to only a few employees. Lazy customers are out of the equation.

The last time I was in that situation, I didnt have to say anything about the price difference. She charged me the lower price from the shelf. Then went to the ammo cabinet to fix the mistake.

pjeski
July 20, 2014, 06:25 PM
Here in Michigan you would get the lower price plus compensation of between $1 and $5.

Trunk Monkey
July 20, 2014, 08:07 PM
I had the same thing happen in my local Wal Mart, it just happened to be M&Ms the day after Easter. We asked to speak to the manager, she took one look at the tag and told the associate to sell the M&Ms we already had at that price then change the tag

ourichie
July 20, 2014, 08:09 PM
Here in OK they have to honor the lowest price. If not, weights and measures can fine them..... big time.

I had that happen once at WW. they had the 250rd value packs of UMC .45 and the prce charged was 15 bucks more than the shelf price. I was buying 2 and when the kid behind the counter would not honor the shelf price, i had him call his manager over. His mgr wouldnt honor the price so i informed them that I was going to file a pricing complaint with Weights and Measures.

He called a store asst manager over, gave him the story and the assm pretty much said "give him the lower price you idiot; I dont want to get fined."

Twiki357
July 20, 2014, 09:19 PM
I always check the SKU to the shelf also, unless there’s a shelf full of the item. To many people shift things around, but that’s not likely in a locked case. I would have called the manager too. Just the principal of it. Sometimes it works, sometimes not.

Blue Brick
July 20, 2014, 09:37 PM
Call weights and measure, big fine for Wal-Mart.

Geno
July 20, 2014, 09:51 PM
Correct, regarding Michigan. On a comical note, back in 1990, my bride and I were on a trip to Chicago to see family and for me to purchase a Rolex. We went into a Tiffany store on Michigan Avenue. Said store had a beautiful Rolex errantly priced at $900.00! That was way under the accurate price. Let's say, they left off both a number and a comma. The salesman told me that under Illinois law, they had to honor the price for 90 minutes. Needless to confirm, I bought my first Rolex, way, way, way under true value.

Errors happen. Follow the laws. They are there for your protection, and their protection.

Geno

Drail
July 20, 2014, 09:52 PM
While I understand why it is done I really hate shopping at a store that refuses to put prices on items in their store.

GAF
July 20, 2014, 09:58 PM
Bought a 42 inch tv at wal mart $468. It was suppose to be marked $598.
They honored the lower price with out any problem.

TRX
July 21, 2014, 06:16 AM
Some states have laws about mismarked prices. Mine obliges the retailer to sell at the marked price, but that was written back when items actually HAD price tags instead of (maybe) a tiny tag on a shelf somewhere within eight feet of the item. I'd say at least 20% of the items I pick up with intent to purchase have no tag on the shelf. No, I'm not going to stand in line at the customer service desk to find out how much it costs, nor am I going to put it in the cart without knowing. I usually just drop whatever it is on the floor and walk away.

stringnut
July 21, 2014, 06:40 AM
Asked the price on a pressure washer at the local Tractor Supply Store. Scanned 125 less than should have been. Lady said they would honor the price if purchased before she corrected it. Jumped right on that one!

bannockburn
July 21, 2014, 08:44 AM
Have had the same thing happen to me on occasion but sometimes it's the other way around: the price at the register is less than the marked price on the merchandize or on the shelf. Never any questions asked or need for a manger as the store always honors the price at the register.

Field Tester
July 21, 2014, 09:09 AM
Weren't they recently sued over something like this?

PabloJ
July 21, 2014, 09:18 AM
I rarely went to Walmart for ammo. The department was all they way in the back and they always had to track down person with cabinet key. I was elated to just pay $1 or less per box more to get it at my LGS. For example blue box of 9x19 Lawman at LGS was $16 and white box or blue/burgundy boxed junkmo wasn't much cheaper at Walmart. Another big plus LGS would sell > 3 boxes at a time. Going to Walmart for ammo:barf: is pretty much waste of time and effort.

Rittmeister
July 21, 2014, 09:23 AM
I have all but given up on Wal-Mart. Ammo was the only thing I bought there after a while, and now my WalMart is still observing a 3-box limit. Doesn't matter what you buy, whether it's boxes of 5 shotgun slugs or boxes of 100 9mm, you can only buy three boxes.

PabloJ
July 21, 2014, 09:45 AM
Walmart sporting department is tiny and ammo delivery per order is probably also tiny therefore they need to have three box policy to have something other than bare shelves at any given store. Perhaps they don't have knowledgeable enough people to order 7,62x39, .30-30, 9x19, .22lr instead of .300mag or .30/06,....or perhaps they just get certain order w/o ability to alter future order. Typical ammo buyer at Walmart isn't savvy enough to realize they can get many ammo offerings at LGS or place like BassPro for less. I think most have been brainwashed by BS slogan "Save money live better..." or is it "Live better save money".

jimmyraythomason
July 21, 2014, 10:32 AM
Years ago, when my future ex-wife was a department manager at our local WM(before it became a "super store"), I checked out the guns and found a beautiful Winchester Model 70 featherweight in 30.06. The marked price, no upc codes in those days, was $360.00(minus 10% associate's discount). I asked the guy behind the counter (there were at least 2 people ALWAYS at the counter in those days) if that was the correct price. He checked and said, no that was actually the price for a Remington Model 700 ADL but he would have to honor that price if I wanted to buy it.....I did. The price should have been $406.00, I got it for $324.00 plus tax.

Tirod
July 21, 2014, 10:54 AM
Ammo stocked behind the counter in a locked cabinet on the wrong SKU sticker isn't a consumer putting it back wrong. It's likely an employee who didn't pay attention.

A patient and friendly explanation that "I saw it on the shelf with a $23 price is why I asked for it" might have gone further.

"I tell the kid to give me" says a lot about the way the transaction was initially handled, I'm not surprised things went downhill from there.

Nonetheless, product is put on shelving in the wrong place all the time, and Weights and Measures isn't likely even going to return your phone call in the same day. They are mostly guys driving around in heavy trucks checking scales and gas pumps, getting someone else out of the office to drive from the next metro over just to arbitrate the price of a misplaced box of ammo is only possible in the life of an internet poster.

Honest mistakes like this happen every day, a polite and respectful approach can win the day either way. Very few intend to beat down the store, and an empowered and well taken care of employee would head off adding to his managers workload by taking care of it himself.

I work retail, and I can tell you how you approach the clerk is pretty much how you will be treated in return. In balance, most employees can respond in kind and keep their job. It's when it doesn't seem justified that there is something else going on, and 9 times out of 10, that manager treats that employee in a biased and unfair manner. It rolls downhill from there.

THAT is how I talk to their supervisor - put the onus on them by not allowing the clerk to handle a simple mistake and fix it so I can be a happy customer. There's your insight into Walmart management - they can't trust their employees to do the right thing and would rather lose the sale first. Not the clerks fault he's doing what he was told.

Keep that in mind when you walk in next time, it's the manager's attitude in the way he handles his employees that they in turn handle you.

huntsman
July 21, 2014, 11:54 AM
"I tell the kid to give me" says a lot about the way the transaction was initially handled, I'm not surprised things went downhill from there.

I was asked can I help you? I replied yes give me a box of the Remington(UMC) .45acp. I don't see how this is an inappropriate response? nothing went "down hill" I was cordial and he was only following orders.

I only posted this here because this was the first time I've ever had an issue buying ammo from WW and to be honest I was debating whether to buy because I felt that $23.97 was too high, as it was actually higher I came to my senses.

What I believe the issue to be was that the Price of Remington ammo went up and they didn't bother to change the label yet.

bhk
July 21, 2014, 12:19 PM
Many, many years ago (decades and decades ago when Walmart was really a rather new thing and everything was not as computerized as it is now), the sporting goods department had an HR single barrel shotgun priced at severaly hundred dollars and (next to it) a bull-barreled .264 Winchester Model 70 for 60 or 70 dollars. It was obvious the hang tags had been switched or placed on the wrong guns to begin with. I told them of the switched tags several times over a period of a few weeks and no corrections were made. I finally bought the Model 70 for 60 or 70 dollars.

herrwalther
July 21, 2014, 02:15 PM
The Wal-Marts in this area are notorious for placing merchandise on the shelves next to the wrong price markers. I spend most of my time shopping there carrying something to a price checkers they scatter throughout the store. Ironically enough the one thing I do notice they label properly is the ammo, still too high though.

paramedic70002
July 21, 2014, 02:22 PM
Back in the day I bought a couple knives from WM that clearly were marked with the wrong price, once the same knife was displayed twice with different prices. I'll have to look closer at the guns and ammo next time.

jonnyc
July 21, 2014, 03:22 PM
Just got some TulAmmo 7.62x39 today at a WM I don't usually go to. The shelf label said $5.17, but they rang up $5.47, the usual price. I said "Uh....don't think so" and he was able to change the price at the register.
Unfortunately............................when I said to give me 10 boxes (pre-pricing issue), he said there was a 3 box limit. I reminded him, and pointed to the little sign) that the limit was only on .22 ammo. He pointed to a small hand-written sign and said that they had reinstated the limit on all ammo! He told me it had been done weeks ago and that he'd get in trouble if he sold more than 3. I bitched a bit and told him that someone in his store had gotten a bit over-zealous in interpreting the rules. He couldn't do anything, and I had no time to argue with any managers today. I hope THEY were all wrong.

sawdeanz
July 21, 2014, 03:59 PM
I had the opposite experience at a Walmart by me. They had that cheap Turkey manufactured 7.62 X 51 for $14.75 (I haven't seen it for less than $18/$19 anywhere, even .308 ammo). They had about 15 boxes of it. Only let me get three. I went back a couple days later (fully expecting it to be sold out) but it was still there, and the guy said he was told the limit was lifted and let me buy more than 3.

MedWheeler
July 21, 2014, 10:15 PM
I didn't read all the replies, but I had a similar experience (as the OP) working the other way at WM. The Remington-UMC .223 ammo (fifty-round box) rang up at less than the shelf tag, by about ten dollars. I was only picking up one while grocery shopping. I picked up another one and, no, I didn't call for a manager to correct the price. :D

Outlaw Man
July 21, 2014, 10:41 PM
There's no telling how many sales are lost, and even future business, for refusing to budge over a few cents or even a couple dollars. That's why many managers, not just at Walmart, direct their clerks to just adjust the price to what the customer says it is and look into it later.

It's a bit excessive, but I saw a clerk at Target change the price based on what a customer said (it sounded like the product was put in the wrong place). The revised price was several dollars less, and the customer had six of them. Still, they'll probably come back.

Like the saying goes, "the customer is always right."

Field Tester
July 21, 2014, 10:58 PM
Just got some TulAmmo 7.62x39 today at a WM I don't usually go to. The shelf label said $5.17, but they rang up $5.47, the usual price. I said "Uh....don't think so" and he was able to change the price at the register.
Unfortunately............................when I said to give me 10 boxes (pre-pricing issue), he said there was a 3 box limit. I reminded him, and pointed to the little sign) that the limit was only on .22 ammo. He pointed to a small hand-written sign and said that they had reinstated the limit on all ammo! He told me it had been done weeks ago and that he'd get in trouble if he sold more than 3. I bitched a bit and told him that someone in his store had gotten a bit over-zealous in interpreting the rules. He couldn't do anything, and I had no time to argue with any managers today. I hope THEY were all wrong.
So you were ok with one sign when it benefited you but wanted the sales clerk to ignore another when it didn't? You also felt it was ok to push the clerk further even when they stated it would put their job in jeopardy?
Nice.

rhinoh
July 22, 2014, 08:55 AM
AND over 30 cents!

sarge83
July 22, 2014, 10:12 AM
Had my local walley world pull this stunt 15 yrs. ago on a high chair. Box had sale price sign on it and when I checked out it was quite a bit higher, almost $25. I bucked on it and told them I wanted the price on the box and they big sign they had posted for this whole stack of high chairs, they wouldn't budge and called the manager who wouldn't budge. I left it sitting on the counter and told the manager that bait and switch was illegal in this state. I got a bunch of gibberish back in response.

I ended up buying the same high chair for the sale price on the box at another walley world the next town over. I did contact walley world headquarters and told them of the bait and switch tactics. I ended up with an apology from the manager and a gift card for the difference they tried to charge me initially.

Oldman1151
July 22, 2014, 01:41 PM
I didn't read all the replies, but I had a similar experience (as the OP) working the other way at WM. The Remington-UMC .223 ammo (fifty-round box) rang up at less than the shelf tag, by about ten dollars. I was only picking up one while grocery shopping. I picked up another one and, no, I didn't call for a manager to correct the price. :D
Interesting the difference in reaction when the product is obviously underpriced.

jonnyc
July 22, 2014, 02:17 PM
Dear Field Tester and rhinoh,
Get off your collective soapboxes. I wanted to save $3.00 over 10 boxes, and I didn't push the guy to jeopardize his job. One is allowed to grumble when things don't go their way. I don't know about you rich guys, but any time I can save $3.00 on a hobby purchase I do so. And the MAJOR POINT of the story.........if you read the whole post.........was about one particular store reinstating its own 3 box limit on all ammo.
I was at my usual WM today. I wasn't buying ammo, but I asked the guy if he knew anything about that, and fortunately he had not.........no plans that he knew of to start new limits.
Luv ya!

danez71
July 22, 2014, 10:50 PM
Weights and Measures wont do anything if the SKUs don't match....

Deltaboy
July 22, 2014, 11:38 PM
I used Arkansas law to make Wal-Mart honor the sticker price. I've not had any flack so far here in,Texas.

Baron66
July 24, 2014, 05:18 AM
Walmart is like any other big corporation with hundreds of thousands of employees and millions of customers. It's just a numbers game to them. They don't care, and they expect to lose a certain percent of customers each year. Ever hear that Sprint loses 25% of their customer base each year? The cell phone companies don't care because you have to use one of them, and they know that for each customer they lose they will gain another from their competitor. Same with Walmart.

I had a horrible situation with Walmart and escalated it to the store manager, the district manager, the regional manager, the 800 number and even went to the BBB about it. I emailed the CEO/executives and did everything I could. Guess what, none of them cared. The regional manager, Cheryl Lester, would not even return my calls for six months. Couldn't be bothered.

And, it's only going to get worse once Walmart and other corporations get amnesty passed and they can get cheaper labor that doesn't even speak our language.

Do not expect good service from them. And, be thankful for it when you do get it.

If you want service pay for it at a better store.

Bezoar
July 24, 2014, 07:27 PM
you could treat the walmart employees better. you could stop screaming at them because of a 3 limit box policy. thats from people who can fir the store manager just because they couldnt find their favorite softdrink.

stop walking around the stores and smashing bottles all over the place. stop leaving 80 dollars worth of steak in a pile of t shirts on your way out. stop being bickering little idiots who spend 20 minutes screaming at employees because you cant find "mr zs loco taco sauce" when your standing in front of a a display holding 700 bottles of it.

Baron66
July 25, 2014, 12:24 AM
you could treat the walmart employees better. you could stop screaming at them because of a 3 limit box policy. thats from people who can fir the store manager just because they couldnt find their favorite softdrink.

stop walking around the stores and smashing bottles all over the place. stop leaving 80 dollars worth of steak in a pile of t shirts on your way out. stop being bickering little idiots who spend 20 minutes screaming at employees because you cant find "mr zs loco taco sauce" when your standing in front of a a display holding 700 bottles of it.

So, you are saying that Walmart employees offer poor service because Walmart customers are idiots?

It must be nice to be so free. I've never had a job where we would treat people badly and be incompetent because we did not like them. I guess government workers and Walmart employees now enjoy that luxury.

USAF_Vet
July 25, 2014, 06:20 AM
I wish it was law here to honor lower, marked prices. If that were the case, I'd have walked out of my LGS with a Remington 1100 for $250 rather than $450. Instead, I got a Hi Point hat for pointing out their mistake. Still got a semi auto Remington 12 gauge for $250, just not an 1100.

Lafitte
July 25, 2014, 09:57 PM
It happens with on-line sales as well as at the bricks and mortar stores. Yesterday I ordered an item from Amazon that was $40.97, confirmation came at $60.00. Fortunately it was not too late to cancel the order. Watch out!!:fire:

Lafitte

kitsapshooter
July 25, 2014, 10:01 PM
"I tell the kid to give me" says a lot about the way the transaction was initially handled, I'm not surprised things went downhill from there.

You are rather presumptive about how the transaction was handled. The guy was relating a story not providing a transcript of a conversation.

huntsman
August 21, 2014, 08:03 PM
Today I was at the WW mentioned in the OP and it was as I suspected, they've changed the price on the shelf label, .45acp UMC ammo is now $29.97 needless to say I wasn't a buyer and I'm curious if Remington upped their price $6.00 at other WW or just this store? :eek:

Bruno2
August 21, 2014, 11:40 PM
WM is not supposed to price match or adjust pricing on ammo or guns. There are additional taxes for conservation tacked onto the price and that is why. I have had them do it before, but some store manages are more savvy than others.

JeeperCreeper
August 23, 2014, 05:51 AM
Yeah but they deserve and are entitled to $15/hour.... oh wait, sorry wrong thread, I thought this was about McDonald's

Wolfsbane
September 5, 2014, 01:10 PM
You only bought one? I would have emptied my bank account out buying as many as I could afford and then sold them. Better the money in my pocket than Walmarts.


Many, many years ago (decades and decades ago when Walmart was really a rather new thing and everything was not as computerized as it is now), the sporting goods department had an HR single barrel shotgun priced at severaly hundred dollars and (next to it) a bull-barreled .264 Winchester Model 70 for 60 or 70 dollars. It was obvious the hang tags had been switched or placed on the wrong guns to begin with. I told them of the switched tags several times over a period of a few weeks and no corrections were made. I finally bought the Model 70 for 60 or 70 dollars.

k9kev88
September 5, 2014, 10:41 PM
I was in Walmart recently and they had a whole pallet of clay pigeons for $7.00 (box of 90) - normally $9.97, which is $3 off - DEAL!!

So I grabbed 2 boxes and headed to the register... 2 problems:

1. the clerk grabbed one box and slammed it down on the counter... I asked him if he was aware of what was inside, and he looked at me funny.

2. price rang up at $9.97, so I gave up and walked away.

Went back 3 days later, hoping they would fix the problem. I decided to take a photo of the display "ROLLBACK $7" and grabbed 3 boxes and headed to checkout. They still rang up $9.97, so I whipped out my phone with the photo and said "No... please fix the price" and the cashier woman fixed it in 2 seconds.

They know how to do it...

rondog
September 5, 2014, 10:48 PM
I remember a thread here years ago when WWB 100 packs of .45 ball were $29.98 at WalMart. Some guy posted that his rang up at $2.98 instead of $29.98, so he bought several of them. And people here howled about how "dishonest" he was, when all he did was pay the price he was charged. He didn't make the pricing error, he merely stumbled upon it.

PapaGrune
September 6, 2014, 02:26 AM
From what I understand and have experienced the store In Texas they must honor the price on the shelf or item. You point it out to the check out people may page a worker who will look at the product . Happened at Lowes. If it is a few cents no big deal but if you have several dollars difference then I will say some thing. Target had a foreign worker put a different price on a hard back book that was on a clearance rack, she said I changed the price,bassicly called me a lier . Back then I was a little more rednecked tham I am today. The manager changed it out. I think they were ready to throw me out.:what:

Bill2e
September 6, 2014, 07:59 AM
They sell both brass and aluminum cases ammo. The aluminum is cheaper. Tag wasn't wrong. The product was in the wrong spot on the shelf.

Al Thompson
September 6, 2014, 09:54 AM
As this is more about retail issues than guns (THR mission), I'm calling this one asked and answered. ;)

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