[BLiTzNicK]

I ordered a grip bushing and screw for my PT92. It has been 11 days since the order and I have not recieved the parts. I called Taurus to see if they had shipped yet, and was told, NO. As of 2:30 today, the parts have still not shipped. We are talking every bit of $3 worth of parts here, and Taurus can't even ship them within 10 days?

The nice lady on the phone couldn't tell me when they would ship, but did inform me that it would probably be the end of this week, because the parts department was runing behind.

Arrrrrrrrrggggggggghhhh! I'm so frustrated right now. It wouldn't be a big deal if I had owned the gun for 2 years and something finally broke, but I've owned this baby for every bit of 2 weeks, and the first time I shot it, a grip screw fell out and I couldn't find it. Since one screw had already fallen out, and the rest were loose, I decided to change the grip panels to the Hogue rubber models. Well, in trying to remove the grip bushing from the old "cheap" Taurus plastic grip panel, I stripped it out. So here we are today. I have a 2 week old, brand new, useless pistol, and Taurus is taking their sweet time sending the parts (one that was damaged due to me, and one that was lost due to them cutting corners by not using a screw driver). I've offered to pay for them, if they'd just get them out. This got me no where.

Anybody want to buy a Taurus?

[Blackhawk]

There seems to be a rule that the more likely you are to get frustrated, the more time simple things take.

Stuff I don't care much about and don't need right away shows up almost instantly, but if I DO need something, it takes a long time to arrive.

[Logistar]

Calm down, BLiTzNicK!

I ordered a grip from Taurus in December of 2001. I called them back to cancel my order since it had not arrived by March of 2002. They SAID they would credit my card but never did. After calling them again and again and then contacting the credit card company, I was about to fill out the "paperwork" to get the charges credited back to my account when the grip arrived in May of 2002 IIRC.

Give it 5 or 6 months. It'll probably show up. :fire:

Logistar

[DeltaElite]

Seems their parts dept is as good as their quality control dept. :p

[BLiTzNicK]

If I have to wait any longer than next Friday for the parts, the PT92 is getting sold, or traded. I'll probably get rid of it no matter what, now that I think about it.

As of this point I'd rather have nothing than have a Taurus. 10 days and the part hasn't even shipped! It should have been here in no less than 7 days if they shipped US postal service in a padded envelope. But noooooo, they don't even ship it. Then they use the excuse of , "Our parts department is a little behind!"

If their parts department is that far behind, what does that tell you about their products?

[darshan27]

Howdy,

I had to wait over 2 1/2 months to get 2 magz for my PT-111. The customer service department claimed that they were waiting for a shipment from the supplier (Mec-gar) and that it would take just 4 weeks.

It took a lot longer, and it was not even a complete shipment. I got the magz, but they did not ship with the extenders. However my card was not charged yet, and will not be until the complete order is shipped.

Since I already had 2 magz, it did'nt really bother me, and I like the PT-111, no problems whatsoever, but after reading this post, it does make we wonder if I'll have to go through another extended waiting period to get a replacement part shipped.....hmmmmm.

Tony

[BLiTzNicK]

Just remember folks, the parts I ordered were said to be "in stock".

[dairycreek]

is failry much the same kinds of experiences that I have had with Taurus over the last ten or so years. Each time I lost my head and bought a new revolver, I would have some kind of problem with it that required it to be sent back to the factory. As is described in the previous posts it took forever to have the work done. Communication was frustrating. My bottom line is that it turned me into a Taurus non customer - ever again. Goos shooting;)

[mrstang01]

nick,

What would you take for said Taurus? I just ordered two mags for S.O.'s 111, and they showed up in about a week, mebbeso less. I've had 0 problems w/ Taurus customer service.

Michael

[BLiTzNicK]

$325 for the pistol (200 rounds through it),a new set of Hogue rubber grips, 2 mags and everything it came with. You'd have to come get it,or pay shipping, I'd take care of the $25 FFL fee on my end. I may just trade it in on a used Glock, or a new S&W, as I may have a hard time getting my asking price.

There is nothing wrong with it except that I can't get parts from anyone but Taurus, and they are taking their sweet time.

As a side note, the right side grip screws have been #242 loctited, because I don't want them falling out again. The left side will have the same procedure done, if and when I get the parts.

[Logistar]

Then they use the excuse of , "Our parts department is a little behind!"
My excuse was "It might take a couple of weeks due to the upcoming Christmas holiday." A couple of weeks would have been FINE - but nearly 6 months????

FWIW - Since I felt I had no choice I recently ordered a recoil spring for my Taurus. It did come in about 2 weeks. (Actually shocked me.)

All I can say is that is you think you will NEED a part from Taurus, you'd better order it early just in case.

Logistar (of course I am not extremely happy with Beretta right now either - I'll let you know how that one comes out.)

[denfoote]

Hey!! This is Brazil we're talking about here!! These people operate on a totally different time frame!! They take 3-4 hours to do lunch for God's sake!! Give 'em a break!! Most of the rest of the civilized world operates this way!! We Americans piss them off with our impatience!!!!!!! :D

[MarineTech]

Why can't Taurus ship parts in a decent time frame?

Because their customer service utterly stinks. I've owned 2 Taurus firearms, and after having problems with both and facing the atrocious customer service, I traded them in on other guns. I will never own another Taurus firearm again.

[Waitone]

I'm feel uneasy right now.

Last week I hauled my 850 (2" SS 5 shot revolver) to a smith to tell me why it locked up tighter than a tick after I dry fired it.

Smith told me the transfer safety bar (if that's the proper name) sheared off and jammed the works. Had to send it back to Taurus for repair. Problem is the piece is my carry piece.

What you describe sounds like a company that pays attention to its dealer base and simply ignores the trigger pullers. Its a common problem in companies and is caused either by company culture or business systems simply not set up for individuals.

No excuses for Taurus. They got a problem and they ain't fixed it. I can't afford to purchase another carry piece just because Taurus has a problem.

[denfoote]

Generally, I think their warranty repair runs a little better than their parts department!! Maybe the reason the parts dept. is so behind is because the repair people snuffle all the parts!!:rolleyes:

[BLiTzNicK]

I talked to Taurus yesterday, and parts still haven't shipped. They gave me the same, "They should ship by the end of this week", line.

Someone turned me on to Numrich Gun Parts, and I ordered what I, and the sales person, thought were the correct parts (they list 2-4 bushings, but my PT92 only uses 1). They should be here in around 5 days. If they work, I'm running to the shop, and trading for something else, maybe a SIG .380.

If I ever get the parts from Taurus, I'll let ya'll know.

[Glockster35]

I have owned 2 Taurus pistols in the last 10 years or so. I never needed to buy parts or send them in for repairs.

I did have trigger work done on the 85CH, but all way fine.

I never used either of them as my primary carry pieces, but did on occasion find the 85CH strapped to my side if I was wearing a suit.

Looking back now, I don't know what I was thinking back then. Taurus may have the best Guarantee or warrantee in the business, but they lack quality, and customer service. This is not the first time I have heard of people having issues like this.

I have swore Taurus handguns off of both my long and short lists. Although I would buy one for a light use target gun, i surely would never use one for heavy use or defense.

[nvrquit]

BLiTzNick,

Sounds like you have a "late model" Taurus PT92. Taurus changed the grip screw/bushing arrangement some time back(no time line on it, sorry) and stopped using the seperate bushing/screw arrangement. I never was able to find out why(no surprise there) but they now use a grip screw bushing for only the upper left grip location, which is used to retain the safety spring. This particualr grip screw bushing is flanged to properly retain the safety spring within the recess in the frame in which the safety spring resides. The other grip screw bushings in the lower left and both right side grip screw locations are of a more standard design(read non-flanged). The current Taurus grip screws(except for the upper left) thread directly into the frame, an arrangement I personally do not prefer.

The simple way to get around this is to replace the now standard grip screw arrangement for lower left and both right grip screws with the older grip bushing/screw arrangement. I did this on my PT940 when I owned it(note past tense), which also allowed the use of non-Taurus hex grip screws if desired. I used the Hogue polished hard chrome grip screws, which gave a really nice match with my stainless PT940, as well as being somewhat more corrosion resistant.

BTW, here are the part numbers on the grip screw bushings that Taurus provided. They first sent the wrong ones(upper left, when I specifically ordered the lower left/right locations) and I had to re-order the correct bushings. Here's the numbers:

Upper left grip screw bushing; 26.02116-1
Lower left and right grip screw bushings; 26.02115-3

Now, to cloud the issue up a little more, the Numrich/Gun Parts catalog I've got lists the Taurus models 57/58/92/92C/99/100 & 101 as having the same bushing arrangements and having different part numbers for left/right, upper/lower grip screw bushings respectively. IMPE, I can tell you that the model PT58 that I have uses the exact same bushings for replacement purposes as my PT940 had used. The diagram in the Numrich catalog on models 57 thru 101 pages shows the older frame mounted safety version of the older Taurus models and not the newer tri-position current models. Without actually having a 92 thru 101 model to examine I can't make an exact comment, but I'm willing bet that the current models using the newer grip screws can be replaced with the grip screw bushing arrangement part numbers I've listed.

BTW, for those that don't like the high polished hard chrome Hogue grip screws, but still want stainless, you can use the 92/96 series Beretta hex grip screws. They have the same thread pitch that matches the older Taurus grip screw bushings and the Bertta stainless grip screws ahve a"brushed" finish. Anyway, the Hogue hard chromed grip screws are a little on the "soft" side, so be careful when tightening them, as it's easy to snap off the head from the threaded portion of the grip screw.

Good luck!

[BLiTzNicK]

Well, crap! After that post I'm concerned that I've got the wrong parts on the way from Numrich. I am definately getting rid of this gun, but it looks like it's gonna take a while to get this stupid grip screw thing straightened out.

Oh, by the way, I was told this morning by Taurus that my parts have not shipped, but they should by the end of the week.:rolleyes:

Do you think Taurus would refund my money on this pistol?

[nvrquit]

BLiTzNick,

I know it's frustrating for you. I've been there with both Taurus and EAA. With that said, please take this in the good spirit in which it is given; take a deep breath, count to ten and relax. Nothing you can do about it before the parts get to you. when you get the grip screw bushings, examine them and any that have(if any of them do) the same flanged configuration as that of the upper left grip screw bushing already on your PT92, you won't be able to use it/them successfully in the other frame locations for the grips. Of the other bushings, I can't directly comment. they may work and should be easy to determine by examination of bushing to grip panel fit(depth/width) and trial fit in the threaded frame opening the current grip screws use.

Sorry to see that you have had the problems with one of the few Taurus models that have, in the past, been pretty trouble free.

Good luck!

(Now, back to shoveling snow.... here in SE PA)

[Lexter]

I've done the "dance" with Taurus before...never to be repeated again.

Vote with your wallet. get your $ back from them? Fat chance!




Lexter in NC

[BLiTzNicK]

nvrquit,

If you still have that upper left grip bushing that Taurus sent you, let me know, and I'll take it off your hands.

Also, what does that "safety spring" do? I assume it just helps the safety lever stay on "safe".

[nvrquit]

BLiTzNick,

Your PT92, if it is a late model PT92, should already have grip screw bushing in the upper left grip screw location. In the late model Taurus PT9x, PT10x, PT58 & PT9xx series pistols using the three position safety, the upper left grip screw is used in conjunction with a grip screw bushing. The upper left grip screw bushing has a flanged design characteristic. This flange retains the safety spring in the frame recess in which the safety spring resides. The other grip screws(on late model Taurus of the metioned models) thread directly into the frame at the other locations. If memory serves correctly, this safety spring returns the three position safety to the neutral center/middle position following the depressing of the safety lever during a decock action of the three position safety. Remember, the Taurus three position safety can be used as DA safety on, DA safety off, cocked and locked and as a decocker. The middle/center safety position is the "at rest" position. The "up" position is the safety being on, with the decocking position being when the safety lever is depressed, after which upon release following the decocking the safety lever returns to the middle/center position. IMO, I really like the three position safety.

If Walt or Eric have a better explanation, please place it here, as I'm not a trained smith and wouldn't want to mislead anyone.

[BLiTzNicK]

Yeah, my gun has the 3 position safety decocker.

The safety and decocker work fine without the safety spring in place, that's why I wondered what exactly it did.

The only thing I could come up with, from the boards, and by looking at the function, is that when the safety spring is in place, it makes it slightly more difficult to move the lever from "safe" to "fire". I suppose this would be an extra measure of safety if the pistol was carried cocked and locked.

If the bushings that arrive from Numrich fit, but don't allow for the safety spring, I ain't worryin' about putting it back in, and will inform any potential buyer.

[BLiTzNicK]

Well, it's March 6, and still no parts from Taurus!

I don't really care though, since I no longer own the gun, and don't want to make any more long distance phone calls to FL.

P.S. The parts from Numrich worked fine.

[Logistar]

This is a little OT but...

I called Taurus to order a couple of Mag springs. I plan to replace them in about six months but knowing how slow Taurus is....

They won't sell me the springs. I asked them what I could do and they said I would just need to buy new Magazines! :cuss:

Unfortunately Wolff doesn't have them either.

Logistar

[seeker_two]

Logistar: Have you tried Beretta mag springs? They should work...

[Logistar]

Thanks Seeker_two, but the mag springs I need are for a Taurus PT-111. I actually have a few new mag springs for my Beretta but they are quite a bit larger than those for the smaller PT-111.

Other than Wolff, not sure where else to look.

Logistar

[darshan27]

Hello Logistar,

I have gone through similar issues with trying to get replacement mag springs for my PT-111 to no avail. So instead, I tried looking for other solutions. It's true that Wolff does not have these springs (yet), so instead of buying replacement mags from Taurus, I got ProMag's instead. You can get these replacements for just $11.99 each!! I got two of them, and they have handled about 300 rounds with no missfeeds at all. (I thoroughly clean my guns after ever shoot, and my magz after 2 shooting sessions).

If you're interested, go to:

http://www.cdnninvestments.com/taurptmil9mm1.html

Hope this helps,
Tony

[boing]

I asked them what I could do and they said I would just need to buy new Magazines!

Well...look on the bright side: At least you're not guy on 1911forum who had trouble with Wilson mags in his Kimber. When he called Wilson, the service rep suggested he buy a CQB to go with his mags. :scrutiny:

Um...you're not that guy, are you? :uhoh:

[Logistar]

Thanks Tony! I never thought of that. That also makes me wonder if the Promag springs would fit the Taurus mags. I have no experience with Promag. If they are as reliable, that would be fine. Sound like they are doing OK for you. I'll check it out right now!

Boing... hmmm, maybe that was me, nah, I am the guy who had to buy a Beretta to go with my Beretta Hi-cap mags! (I was really planning on buying the Beretta anyway... honest!) :scrutiny:

Logistar

[WESHOOT2]

My only Taurus is a PT22, and it's been flawless since I 'broke' it in.
No parts needs.

However, I'd heard rumors of poor service years ago (the parts kind) but chalked it up to modern "McDonald's Mentality".
I am patient.

But after reading this (and laughing) it sounds like Taurus is in the business of selling guns. Only.
The rest of it, to them, appears to be 'just details'.

That said, apparently they do a fair job with warranty service, because they'd be crushed with complaints if they were unable to process repairs in a timely fashsion. After all, that appears to be the major selling point -- "Great Warranty".

Handled a brand new 85 real recently; seemed 'tight-n-right'.

And since I've mentioned it before I'll tell the "EAA story":

My first, a small-frame x19, was wildly inaccurate. Yet, shooting a friend's TZ, I could hit hit hit.
So I called EAA and they said "That's nice".

Hmmm.
Bob Cogan did a super job fixing that; hard-fit Nowlin tube. Still awesome.
Stock bore slugged at .3596"; not conducive to optimum accuracy (read that 'broad side of world').
Then I (with a used 9 in between) got a 45 version, but it was completely totally unreliable, regardless of ammo choice (see signature).
Yet, it was SO accurate that I couldn't part with it.
So I called EAA and they said "That's nice".
I said "but but but" and they said "send it in if you want, whatever" (insert teenaged girl tone here) so I said "no" and put a 38 Super top end on it.

Someday I'll fix the 45 ACP portion of this gun.

Not too bad, but not great either.

[nvrquit]

... and write directly to the president of Taurus USA.

That's what I had to do to get a PT940 replaced that had cracked it's frame. Sent it in and same pistol was returned as "repaired/polished" in an area that was no where near the location of the frame crack, which happened to be detailed in a letter and marked with red indelible marker.

The booklet that comes with new Taurus pistols lists the parts breakdown for the PT111, with the magazine showing seperate numbers(unfortunately, not factory part #'s) for the individual components, as well as for the complete mag assembly. If that doesn't do it, email/snail-mail the president of Forjas Taurus S.A in Bazil. In this instance Churchill had it right, don't get ulcers, give'em!


Weshoot2,

Ah, so well I know the EAA saga, as I have experienced it too! Nice design, great potential, LOUSY state-side CS. What a shame....

[WESHOOT2]

You would need to wave ungodly amounts of money under me nose to pry away any of my Witnesses.
Especially the small-frames; I'd need four figures. Big figures.

[nvrquit]

.... as I still have my Tan Compact Witness with the Wonder finish in 10mm(is there any other caliber for the large frame compact!). It fits soooo well, that I just can't discard it because of the "not-so-friendly" CS that EAA provided.

Eventually I will pick up a full size large frame in 10mm, but I"ll know better than to ever think that EAA will be of much(read, if any) help should such be required. Yes, some day, after the other choices on the "wants" list are exhausted.

It's not the pistol, it's the type of "customer service" that falls somewhere short of adequate(and at times quite far short).

[WESHOOT2]

At this point in life, if I'm not happy with the service, I'll take it elsewhere and just pay more.

Specifically with a gun; off to a 'smith. Forget "factory service".

Except Ruger, of course.

[nvrquit]

Weshoot2,

That's pretty much the conclusion I've come to myself. Ruger has NEVER left me less that satisfied. Best was when A MkII was sent in for FTF/FTE problems and was sent back with a new barrel and recoil spring installed... at no charge of any type. This was done some eight years after the purchase. No questions asked. I just wish they made a 10mm on the P-series frame.

A follow-up posting about my just returned Walther P22 will be posted shortly, as an update to an earlier post. Function, finish and CS service commentary included.

Shoot safe, shoot well!

[Waitone]

Update on my CYA .38spl repair

Taurus received it 12-Feb-03 and emailed confo of receipt. No estimated completion date. Just confo of receipt.

10-Mar-03 I was emailed notified it was repaired and would be FEDEX'd to me overnight. They provided me the tracking number and tracking URL.

11-Mar 03 I received it as promised.

27 days to get a warranty repair. I can't complain about the warranty or their communication. I only complain about the time it took.

By comparison, a warranty repair on my Kimber took 4 days elapse from when they received it to when I had it back in my hands.

I'll give 'em a C+.