Sig Customer Service -- wow


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Richard.Howe
June 18, 2004, 10:47 AM
Recently purchased a new Sig 220ST. Upon firing, noticed 1) that POI was 4-5" high at 10 yds and 2) barrel hood was wearing strangely due to some QA/QC hardness testing points internal to the slide.

Returned the gun to them, they received it Wednesday 16 June. Asked for warranty work on the POI issue and requested an evaluation of the barrel wear to see if it was normal. This is my first Sig, after all.

Got the call from Sig today, Friday 18 June. Entire upper assembly was replaced, test fired and target is enclosed. It's now back on its way to me.

I have found that most new guns typically have some factory issues, unless you're buying high-end custom shop pieces. The proof in the pudding is how the manufacturer deals with your gripe.

In this case, Sig has performed heads-and-shoulders above any other supplier in my experience. Potential buyers should bear this in mind.

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Safety First
June 18, 2004, 09:22 PM
First time I've even heard of service needed from Sig, guess they are as reliable as people say. But it is good to know in case my P-239 needs some TLC:)

45R
June 19, 2004, 01:43 AM
I traded for a used 226 and the trigger on it sucked. The trigger just didnt seem to have been broken it. I called Sig and they sent me a replacement hammer for my 226 after the gun doc determined that it was a bad hammer.

agony
June 20, 2004, 05:15 PM
SIGARMS custom shop did some awesome warranty work on my GSR. Turnaround was under two weeks, shipping paid back and forth by SIGARMS.

What impressed me was that the gunsmith working on my pistol called me with detailed updates. I didn't even ask them for an email, let alone phone calls.

I will always be a faithful SIGARMS customer.

cerberus
June 20, 2004, 06:34 PM
It's always good to hear that a gun Mfg. is willing to look into and take the needed action when there is a problem.

Brat7748
June 22, 2004, 12:23 PM
I too had an excellent experience with SIG service, fixed up my GSR. Out and back, on their dime, in 12 days...over the memorial day hoilday.

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