So I am carrying my Benchmade folder at the Modern Day Marine expo at Quantico, and I walk up to the Benchmade booth and ask them what improvements could be made to my knife. It is an older knife, the blade has Benchmade USA on one side, and Emerson on the other. Some of you know the entire history I'll bet. Anyway, the guy says, "Let me send it in and they'll take a look. We don't have that blade anymore."
This was last Thursday. Last night, I got home and there was a box from Benchmade, and inside was my knife with a new belt clip, and the original blade still there, but polished and sharpened (part straight/part serrated) to such a sharp edge that I can shave my arms with it.
One week turnaround. Coast to coast. Not a penny.
Benchmade - now that is customer service.
This was last Thursday. Last night, I got home and there was a box from Benchmade, and inside was my knife with a new belt clip, and the original blade still there, but polished and sharpened (part straight/part serrated) to such a sharp edge that I can shave my arms with it.
One week turnaround. Coast to coast. Not a penny.
Benchmade - now that is customer service.