Super.45 said:
I'm not butt hurt but you sure are acting that way now.
You can dish it out but you can't take it.
So according to your PM I'm not a member and you won't show me the PMs. I knew you would renigg.
Hiding, the last defense of the cowardly.
Oh my. Super.45, with all due respect, whether you are who ljnowell claim to be, there is a more fundamental issue that should be taken into consideration.
THR is a public forum among many other internet forums run by Admins/Moderators who impose rules specific to each forum category. To be honest, I have been to forums where anarchy admins/moderators ruled whether they were right or wrong. If you disagreed, you got kicked and/or banned, sometimes for life. It's their forum and they can allow/ban whoever/whatever they want. They are not bound to act as police/judges to take sides as to who is right. That simply doesn't exist on internet forums ... just forum rules.
Many have disagreed, but for me, THR Admins/Mods for the most part do a good job of keeping the discussions civil/cordial and on track pertinent to the discussion category. If a thread drifts too much or violates the forum rules, they will caution or lock the thread. Simple.
What I suggested to the vendor in question last year was this. Product review and user experience posting on public forums are like bread and butter. Due to ease of internet postings, consumers who had bad experience with a vendor will often want the world to know what happened to them. Equally, I see most people post positive experiences with vendors, even with problems, as to how the problems were resolved. The speed and ease of internet forum postings increase transparency of customer/vendor exchanges ... it's simply the natural progression of how business is done in 2011. I now frequently check Amazon customer reviews and make my purchases based on positive/negative reviews. I do not want to have bad experiences as I have better things to do with my life/time.
If a vendor wants to increase exposure and improve review ratings, they simply have to provide the goods and services to their customers' satisfaction. That's it. If the customers are happy, trust me, they will share their experience with others.
There are many threads that discuss "my such and such equipment has this problem" but the poster go on to post how the company resolved the problem in his/her favor. Often the vendor did not need to do anything as the problem was not the fault of the vendor, but often, the vendor goes above and beyond the warranty requirement and resolve the problem for the customer.
When Lee insisted they send me a broken decapper pin for a rifle die that I managed to destroy, I wondered why they would do this. What I realized is that many companies run advertising budget on TV/magazines/internet/etc. Compared to the expensive advertising budget, shipping of a part that costs a few dollars may result in online forum word-of-mouth that is often priceless. I wonder how big the market share Lee Precision has?
Sorry for the thread hi-jack ... back to OP!