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Crimson Trace Customer Service

Discussion in 'Shooting Gear and Storage' started by robctwo, Oct 4, 2006.

  1. robctwo

    robctwo Participating Member

    Jul 9, 2003
    Albany, Oregon
    I have a set of Crimson Trace laser grips for a SW1911PD. I screwed up and got cleaning solvent in the lense and it difused the laser beam pretty badly.

    I emailed Crimson Trace and asked what I needed to do to get it fixed. They sais send it in, we'll fix it for free.

    Just got it back about a week after mailing it off. They sent new batteries in the cardboard packaging and a new plastic bag with new lense cleaners and new hex wrenches. UPS ground. Everything looks great. Beam is clear and strong.

    No charge.

    Can't beat that.
  2. Rotorflyr

    Rotorflyr Member

    Mar 29, 2005
    Among The Living
    It's always nice to hear positive customer service stories as we tend to mainly hear the negitives!
    Kudos to Crimson Trace! :D

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