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CRKT customer service

Discussion in 'Non-Firearm Weapons' started by kestak, Sep 11, 2013.

  1. kestak

    kestak Well-Known Member


    We often post bad customer seevice experiences or bad products.

    I would like to post about a good experience.

    I bought a CRKT knife. Here is the E-mail I sent them:

    Here is part of the mail I received:

    I returned the knife and got a replacement within one week. I cut another small branch and the serrations did not break. I still think the quality of the metal of the first knife was bad. But i am very happy with the second knife and very happy with their replacement and customer service.

    Thank you
  2. Deltaboy

    Deltaboy Well-Known Member

    Good to hear this.
  3. JShirley

    JShirley Administrator Staff Member

    Good deal :)
  4. Yo Mama

    Yo Mama Well-Known Member

    I'm guessing heat treat was off. Rare for them, the M21 is a beast.
  5. Madcap_Magician

    Madcap_Magician Well-Known Member

    I am thinking heat treat as well.

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