1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

EAA Sucky CS

Discussion in 'Handguns: Autoloaders' started by Dakotared, Jan 3, 2013.

  1. Dakotared

    Dakotared Well-Known Member

    So I just sent in my 10mm in for warranty repair because when the safety is on you can pull the trigger and the gun goes into half cock. The Wonder finish is flaking off the bottom of the slide by the lockup lugs and they sent it back and fixed nothing!! I had to pay shipping down there and send $20 to get it back! So yup the CS there SUCKS!!!. I love the gun but really the safety is broke and they ship it back not fixed!! Yes I am the original owner of the gun, they never 1 time called, emailed, sent a smoke signal anything. I will call down there tomarrow morning but right now I am pissed off.
  2. Snowdog

    Snowdog Well-Known Member


    Not meaning to offend, but historically European American Arms has among the absolute worst customer service in the industry.

    I had quite a frustrating dealing with them years ago (chronicled at TFL) and ultimately gave up on them as it was apparent they didn't give a poop about their defective product (Witness Compact .40S&W, wonder finish).

    All three times (yes, 3 times!) I received the pistol back with the same defective safety that still wouldn't feed more than 2 consecutive rounds. This was accompanied by a note saying "test fired, ok". Yeah, right.

    I hope you have better luck than I did.
  3. itchy1

    itchy1 Well-Known Member

    You are not alone. Their CS makes even the DMV seem like Disneyworld. There are just too many other options out there to waste time and money with EAA.
  4. Pilot

    Pilot Well-Known Member

    I really would like a 9MM Witmess Elite Match, but these stories are a but daunting. Guess I'll just go with the CZ SP-01 Shadow, as I have had great experiences with CZ products and CZ USA Customer Service.
  5. Robert101

    Robert101 Well-Known Member

    Did you know how bad the CS was before your purchase?
  6. snooperman

    snooperman Well-Known Member

    Their customer service has improved but not good enough.
  7. Fryerpower

    Fryerpower Well-Known Member

    So we are not talking about the Experimental Aircraft Association?

    I got all excited when I saw EAA listed on a gun site!

  8. ATLDave

    ATLDave Well-Known Member

    Bummer. I've had two decent experiences in the last year with their CS, hate to hear that it's spotty. Did you talk to them before sending in the gun? Did you include a note? Not trying to cast any blame, just trying to see whether there's something to avoid in any of my future interactions with them.
  9. Japle

    Japle Well-Known Member

    Stories like yours have been cropping up for at least a decade. I've had such bad experiences that I sold two of my Witness pistols and don't shoot the other one, because EAA refuses to fix it.
  10. Stringfellow

    Stringfellow Well-Known Member

    My exact predicament as well.
  11. cuba

    cuba Well-Known Member

    Yeah customer service @ EAA isn't very good cause its a one man band, and depending on which side the bed he gets off determines what kind of service you'll get that day, I had a SS 45 acp Witness sports from 1992 till 2009 good gun, slide cracked (terrible customer service) they replaced it with the cheapest 45 acp slide barrel combo they had at hand, didn't even try to provide the wonder finish or anything bright as a replacement for a solid stainless original, finally gave up and sold it to relatives, (I like) they're happy.

    shoot safe, shoot straight, and have fun
  12. Dakotared

    Dakotared Well-Known Member

    Well I called in yesterday and on about the 6th call I finally got a hold of some one. I got put on hold and talked with a guy (assume it was the gun smith). I asked why nothing was fixed and he said it did not leave his place with a broke safety, and if I try to pull the trigger hard enough with the safety on I can brake it and I must have done that. Many times back and forth he finally said to send it back in. I asked if they would pay for the shipping due to the fact that I just got the gun back the day before. He said it depends on what they find, they may reimburse me. (not holding breath on that one.)

    And to answer some other questions Yes I included a letter on what was wrong. I have been nice and kind with every interaction with them. I am trying to not piss them off and give them a personal reason to not fix the gun.

    And no I did not know about the CS problems others have had when I bought the gun. I truly love the gun and think the witness line up is some of the best guns made. I still want to buy more witness guns I just hope this experience does not kill it for me.
  13. Walt Sherrill

    Walt Sherrill Well-Known Member

    If you have non-catastrophic problems in the future, it may be cheaper to have a local gunsmith fix the problem (no shipping costs.) Forget the warranty -- unless it's parts they can send you.
  14. Jaymo

    Jaymo Well-Known Member

    Safeties are cheap enough, that I'd replace them myself.
  15. Okiegunner

    Okiegunner Well-Known Member

    Sorry to hear about the CS. I had heard that it had improved. Guess not.
  16. saturno_v

    saturno_v Well-Known Member

    EAA claim another victim!!

    Unbelievable people still buy their products....I will never ever get tired to repeat all the time that I would not let EAA manage a lemonade stand, forget about selling firearms.....
  17. Patrice

    Patrice member

    Hhmmm....I always love these EAA-CS threads, especially when we're talking 10mm pistols. EAA 10mm...cute, cute, cute w/ good magazine capacity, but the word on EAA has always been questionable quality control (material & assembly) and bad customer service. I used to see some EAA magazines sold in factory-packaging...that indicated the product was sold "as is." {Understandable....I had a friend who was delighted when he heard that the yet to be produces New Bren-Ten would use EAA magazines--he said he had lots of experience fixing them :rolleyes:.]

    I have heard that their CS had improved somewhat (i.e., gone from horrible to better). I'm hearing that their CS is now mostly bad.

    While I've looked wistfully at EAA 10mm pistols, I've never had the nerve to buy one.--Patrice
  18. pendennis

    pendennis Well-Known Member

    I've owned a full-size Witness in .38 Super for about six months, now, and I haven't had so much as a hiccup. Not a single FTF, jam, stove pipe, nothing. I bought it used, so I have no idea of the previous round count, but the 1000 I've put through mine have been nothing but pleasurable, and tack-driving accurate.

    Like any "CZ" style semi-auto, it's bulky, but not overly so.
  19. Dakotared

    Dakotared Well-Known Member

    The witness line up of guns are top notch guns. I love everything about them. As many has said too bad the importer is not a easy guy to deal with.
  20. hAkron

    hAkron Well-Known Member

    There are no EAA magazines. There are Tanfoglio magazines that work in the Tanfoglio Witness pistols which are imported by EAA. As far as I know, Tanfoglio magazines are made by Mec-Gar, which OEM magazines for a number of European manufactured guns and are generally accepted as being top notch. Tanfoglio does do a much better job on their upper tier guns, but the base guns do sometimes leave the nest with issues. The problem is that if you are an American buyer, you are at the mercy of EAA, the importer to do the repairs. Unless its something you can fix locally.

Share This Page