1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Kahr CM9 nightmare!

Discussion in 'Handguns: Autoloaders' started by crazyjz, Jan 28, 2014.

  1. crazyjz

    crazyjz Member

    I thought I would post this here so that those of you who are considering purchasing a new Kahr pistol could see what you may be in for.

    First, let me give you a bit of background. I'm a 60 year old LEO. The proud owned of waaay more guns than anybody needs. Been shooting since I was ten.

    During the 2013 Christmas Holidays, I decided that I would purchase a Kahr CM9. Palmetto State Armory had them at a good price. After a reasonable delay, the gun arrived at my LGS. I picked it up, cleaned it and immediately took it to the range. Not bad performance for a new gun but broke the followers in both my magazines. No big deal right! Wrong!

    This is where my troubles started.

    I got on the computer and went to a couple of forums and discovered that this is a well known problem and that probably about half of Kahr's guns get returned for this problem. That ticked me off! Why don't they fix this at the assembly line? Go figure?

    Called Kahr Customer Service and after more than two hours and a dozen efforts finally reached a real person, or at least sort of.

    A young male with a British accent answered the phone. No good morning, no sorry you're having problems, nothing. He abruptly asked me for the serial number of my gun which I gave him. Then he asked me what the malfunction was and I told him. The next thing he asks me is for my email address. I gave that to him. Next thing out of his mouth is that he is sending me a return authorization and that I have to send the gun back to the factory. He said follow the instructions and send it in, it will take about three weeks for the repair to be made-and then he hung up.

    Wow, all I really wanted was a couple of followers.

    OK, fast forward two weeks. Thought I'd call Kahr to see where I was in line with regard to getting my gun back. The same guy answers the phone, he has an unmistakable accent. Again, he seems to be in such a hurry, like he will say whatever he can so he can hang up the phone?

    I told him who I was and why I was calling. He asked me for the serial number for my gun. After I gave it to him, his response was, "we have it and we should be returning it to you soon" and he was about to hang up. I said wait- you'll be sending that back to me at my house right? He said NO. That the gun bearing that serial number had been sent by a pawn shop in South Florida and when the repair was complete, the gun would be returned to the pawn shop that sent it.

    I was flabbergasted! No, wait I said, I sent you my gun, I don't know anybody in South Florida, especially a pawn shop. He said, "nothing I can do about that, that's a "Service" problem and without so much as another word, transferred me to another number and hung up the phone.

    Of course nobody answered that phone. I left a message but thus far, nobody has called me regarding this screw up. There is only one phone number for Kahr. You cannot reach the Service Dept., you will only get the request to leave a message. The customer service extension will get you the angry accent guy!

    I don't know how this is going to pan out. At this point, I have every reason to believe that Kahr will send my gun to some pawn shop in South Florida once they finish working on it. Amazing huh?
  2. silicosys4

    silicosys4 Well-Known Member

    As the owner of 3 unreliable Kahrs, good luck. Wish I could be a fan but they lost me after I spent over $1k on Kahr products without getting a properly working pistol.

    So would getting the pistol back from the pawn shop require a significant drive and a transfer fee? Is it a total mixup, or did Kahr originally ship the gun there prior to your purchase?
    I have a cw40 that is boxed up and waiting to go back when I make it into town to the FedEx office, and I was told by their CS rep that Kahr would send the pistol back to my home address. I'd be pretty heated if it went back to where I got it.
    Between this and the CS horror stories on Kahrtalk, I'm thinking it would be a better idea to just call and see if they will send me parts.
    Last edited: Jan 28, 2014
  3. okc-zee

    okc-zee Well-Known Member

    Same here...Had a CM9 and a CW45 that spent more time at Kahr than they did with me...Finally traded em' both in ...and yes,their CS sucks...I just think they're worn out from all of the problems they have to deal with...I think they spend more money on return authorization fees than they make selling their product...I also know guys that own Kahrs and have no issues...guess it's the luck of the draw... if/when you call again,ask for Jay...he's a good guy...
    Last edited: Jan 28, 2014
  4. Dean1818

    Dean1818 Well-Known Member

    The brit actually took care of me.

    Kahr should do a redesign on the mag and make the slide stop spring not be exposed

    Many people like the Kahrs, just not for me

    I own and shoot M&Ps today
  5. crazyjz

    crazyjz Member

    It is what it is.

    Kahr used to make some pretty good stuff. I wish I had gotten one of their earlier guns. At any rate, it is our responsibility as consumers to let others know when a product that previously had a good reputation takes a turn for the worse.

    Right now, I would not buy a Kahr at any price. Dealing with their customer service for any reason is not worth the hassle.

    If yung sung moon or whatever his name is would read these forums instead of the bottom line stock returns, he would fire a bunch of those guys and start over!
  6. sig228

    sig228 Well-Known Member

    Let me know what pawn shop. I'm looking for a cheap CM-9.

    If I don't like it, I will sell it back to you for a reasonable price.

  7. Tommy Cole

    Tommy Cole Active Member

    I have 2 pm9's and a cw9 , and after the 200 rnd. breakin period i have had no problems at all? But after reading about yalls probs i dont think i will buy another one. 3 pocket pistols is about all i can carry anyway!
  8. bikerdoc

    bikerdoc Moderator

    LGS refuses to stock Kahrs because of the above mentioned problems.
  9. crazyjz

    crazyjz Member

    Pretty funny!

    Sig knucklehead!

    Do you seriously think that after I finally duped you into buying that pos from the pawn shop that I would buy it back?

    Just kidding.

    Someday, after everybody at Kahr is replaced by somebody who both knows what they are doing and gives a crap, I may buy another one. They used to build some pretty good guns.

    Until then, they can line up in a circle and kiss my butt!
  10. 460Shooter

    460Shooter Well-Known Member

    Wow, that's a pretty bad story. I always thought Kahr was a really good company. I have no need for one of their products, but I have considered them. I will think twice in the future though.
  11. Jim Watson

    Jim Watson Well-Known Member

    Highly variable quality and treatment.

    My first Kahr, an E9, first generation economy model, kicked off its plastic front sight. They replaced it promptly and it has stayed in place. I did a little magazine "tuning" and the gun has shot reliably ever since.

    My second, a CW9 with big NRA logo that somebody got in a Friends of NRA auction and almost immediately traded in for something he really wanted, has been faultless with all factory loads and most handloads.
  12. lauderdale

    lauderdale Well-Known Member

    I hope all might just end well, I was looking to buy one but found the Glock42. Just the wait for my XDS45 left a sick feeling in my stomach! Good Luck!
  13. Hunterdad

    Hunterdad Well-Known Member

    That's sad to hear. I picked up a CM9 about 6 weeks ago and am living it. I hope I don't ever have to use the CS.
  14. Madcap_Magician

    Madcap_Magician Well-Known Member

    I believe the general consensus is that their steel guns are quite reliable, but their polymer ones, particularly the smallest ones, are hit or miss.
  15. wally

    wally Well-Known Member

    I discovered Kahr has EAA level of customer support when the front frame rail broke on my CW9. I had been very happy with the performance for thousands of rounds until this happened. Here is the damage:

    I'll be switching to S&W M&P Sheilds soon. With all the investment in practice time and ammo with a carry pistol, I won't carry something with poor customer support.

    For sure the best customer support is the one you never need to use, but if you've never broken a gun, you just ain't been shooting enough!

    Attached Files:

  16. stogiegila

    stogiegila Well-Known Member

    I have read about many people (too many actually) having issues with the feed ramp hitting and breaking the followers.

    I have been fortunate that with 500 rounds through my CM9 I have not had any problems. I really like the size of it and it is very accurate. I wish the trigger travel was a little shorter though.

    The shipping screw up is seriously bad though. Its stories like these that give me insecurities about the gun, which is currently an EDC. I wish the G42 was in 9mm but I'll just have to wait for it.

    The broken guide rail is definitely something I would not have expected to see.

    Come Feb I will be looking at the Remington R51
  17. JimC

    JimC Well-Known Member

    Careful what you say about Kahr firearms on Kahr Talk. I guess all the negative press and recent problems with their guns has gotten to them over there.

    I just found that I have been banned!!! :what:

    You have been banned for the following reason:
    Negative Attitude / Brand Basher, no attempt to seek help from Kahr

    Date the ban will be lifted: Never

    I've been doing various gun forums for many years, this is a first for me. :D
  18. bikemutt

    bikemutt Well-Known Member

    First, my empathy to the OP for what he's been dragged through, that is unbelievably poor service from Kahr.

    I'm a recent convert to Kahr, carrying a P9. When I decided to do this I spoke at length with my gunsmith who's an avid Kahr CW9 fan, he tried every which way but loose to talk me into the CW9, after all, why pay ~$300 more for essentially the same gun?

    As much as I was inclined to agree, I made a call to a local pawnshop to see if they might have a used P9; they did, like new with box, mags etc for $100 more than a CW9, so I bought it. The pistol has been 100% reliable so far with several hundred rounds down range.

    Certainly it shouldn't matter what gun a customer buys as far as customer service attentiveness, politeness and follow-through is concerned. From a quality perspective though, it seems to me with a CW9 at almost half the price of a P9, they have to be cutting corners somewhere, and not just in minor cosmetic differences.

    I hope I continue to have good service from this P9 and I pray the day never comes when I have to call Kahr customer service. And as tempted as I am by what I see around here lately, which is a glut of dirt cheap CW9s, I don't think I'll be buying one anytime soon. I've been looking for an inexpensive, reliable kitchen drawer gun, think I'll stick with a used Glock.
  19. wally

    wally Well-Known Member

    Its also the kind of thing I'd expect any decent company would be falling all over themselves to promptly fix and satisfy the purchaser!

    Anything else just sell me the part at a fair price and I can fix it myself and be very happy!
  20. wow6599

    wow6599 Well-Known Member

    What did Kahr tell you?

Share This Page