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Kel Tec Warranty

Discussion in 'General Gun Discussions' started by petrsqdawn, Nov 26, 2010.

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  1. petrsqdawn

    petrsqdawn Member

    Has anybody had any experience with Kel Tec’s warranty service?

    I bought a .380 and it was missing a part!!! The extractor (?)

    I sent it in for warranty ONE MONTH ago and I still haven’t gotten it back!

    WTH? The shop I bought it from has called them a few times and kel tec keeps telling them they will “flag” it and send it back by the end of the week… Still haven’t received it! They are calling Kel Tec, ONCE AGAIN, right now. Can’t wait to hear what they have to say this time!

    All I know is I will NEVER buy another Kel Tec again. This is the worst service! I bought it for protection and been without it for a month! My neighbor’s told me this house use to be broken into all the time. Thankfully I have two big dogs.

    But seriously, sorry for the rant – I’m so angry!

    Anybody else experienced this kind of service with them?

    Dawn F.

    Mount Dora, FL
  2. PTK

    PTK Well-Known Member

    That's quite strange, every single contact I've had with Kel-Tec has been positive. I'm puzzled why you haven't called Kel-Tec yourself?
  3. rcmodel

    rcmodel Member in memoriam

    Your "lost extractor" is probably a lost Ejector, as they can fall out when you take the slide off for cleaning.
    Look on the floor for it!

    You should have noticed a missing Extractor when you bought the gun, as if it isn't in the slide, it would leave a big gapping hole in the slide that Ray Charles could see.

    Kel-Tec has an excellent reputation for service and no questions ask warrenty work.
    But this is Thanksgiving week and they may not even be there.

    No reason at all to send the whole gun back in though.
    If you had ask, they would have sent you one or two ejectors free in the next days mail.

    The other thing is, you apparently only live about 60 miles from Coca Beach, FL.
    Go pound on thier desk Monday morning instead of bad-mouthing them with your first post here!

    Last edited: Nov 26, 2010
  4. Shadow 7D

    Shadow 7D Well-Known Member

    You call them, and if you don't get to talk with a tech (or the owner of the company, nice guy BTW)

    They send it out to you (usually for free, unless your are really an idiot and mean)
    and you put it on, hell they sent me a new recoil spring for a USED P11, free, checked the serial number, and offered me the new hammer, damnit, their version of a sear. I mean to get around to asking for the reduced hammer spring for the P11 to improve the trigger.

    OH, KT has a pretty loyal following, because of their customer service, also the extractor is usually a piece of spring steel bolted onto the slide is a machined cutout. if it's missing, it will take all of 2 seconds to install.

    OK, wait, you are not dealing with KT, ever consider that the Gun shop, and second hand to KT.
    listen, its the holidays, and FREE customer service is sometimes less than timely, but if you wanted it fixed yesterday, I guess you should have done it yourself, OR taken it to a gunsmith who keeps parts for it around. WHEN it comes back, it most likely will have been gone over with a fine tooth comb, and have the 'factory fluff and buff' that many swear is one of the best in the business, making a 'crummy cheap gun' into a very polished gun.

    OH and what he said, your LGS also could have mailed it by regular post, and that takes a while TOO
    Last edited: Nov 26, 2010
  5. petrsqdawn

    petrsqdawn Member

    Because the place i bought it from told me they would only talk to them when I asked for contact info. I sent an email to them and haven't received a reply
  6. petrsqdawn

    petrsqdawn Member

    RC - Yes it was missing the ejector! Thank you for the correction.. BTW - I feel it appropriate to express my frustration given the circumstances. This is my first gun so I'm looking for a little guidance!
    I know they have an excellent reputation which is why I bought one, but now I'm finding out otherwise!
  7. rcmodel

    rcmodel Member in memoriam

    They are bad about answering email.

    Call them Monday toll-free and ask for the service dept.


  8. PTK

    PTK Well-Known Member

    The local gun shop lied to you, plain and simple. Here's the contact number.

  9. petrsqdawn

    petrsqdawn Member

    Thank you all, I really appreciate your guidance.
  10. JShirley

    JShirley Administrator Staff Member

    I have heard HUNDREDS of reports of friendly, quick customer service from KT. Even those who don't like them usually admit the customer care they received wasn't the problem. And then...there's you.

    So, Occam's razor tells me the chances are slim that the problem is really KelTec customer care. The remaining likely choices (not calling names, jusf identifying potentials):

    o The gunstore is the problem
    o You're a troll

    If this is an honest, earnest post from you- despite being very strange for a first post- that only leaves one likely option.


    KelTec's # is 321 631 0068. They'll be back Monday. Be nice. ;)
  11. Shadow 7D

    Shadow 7D Well-Known Member

    If you call monday, you most likely will be able to hit the range by friday (most likely thursday)

    I will mention names, buddy I think you are getting soaked
  12. paradox998

    paradox998 Well-Known Member

    I bought a p3at and also found the extractor missing. It is a very small part that falls out easily when you disasemble. I called Ketec and they send me one free of charge. It is sure not something you need to send the gun back to the factory to fix.
  13. petrsqdawn

    petrsqdawn Member

    I'm not sure why i seem to be getting attacked for this post... A troll? really? Why would this be a strange first post? I joined because I had a problem and needed some feedback. Gah, have mercy! This is an honest issue that i'm having. I know about their reputation, again, that's why I went with a Kel-Tec. As i've already said, it's my first gun.
    Perhaps i should have elaborated on the fact that i'm a single female, new to this area, no family and don't know many people. Apparantly I have joined the wrong forum for this issue, I apologize for troubling you all. To those who have given me advice I will follow up on Monday with a call to Kel Tec and I sincerely thank you for your help.:confused:
    Last edited: Nov 26, 2010
  14. Ron James

    Ron James Well-Known Member

    I have to admit I've only had very good results with Kel-Tec. They answered my E-Mail with in a couple of hours, had the part I needed in the mail that day. To tell on my self I had lost the part and was willing to pay for it. But no problem, they sent it and with in a couple of days I had it. I can't under stand your delay in getting it fixed, unless they didn't have the part on hand and had to order it. Dawn, don't take offence, it's just that your first post seemed a little odd and heavy handed. Good bunch of folks here that will go out of their way to help you. Trust me. ( chuckle chuckle ). I also wonder if part of your problem is the gun shop itself. By the way, the little Kel-Tec 380 is a good gun, light and as a rule reliable.:D
    Last edited: Nov 26, 2010
  15. stsimons

    stsimons Well-Known Member

    google KTOG Kel Tec Owners Group...

    I had a problem with a new PLR22 misfeeding and asked the question there. One of the members PM'ed me and told me exactly how to fix it myself, and I did. 2K rounds later and I still have not had one FTF or FTE that was the fault of the gun... a wealth of info for Kel Tec owners.
  16. therewolf

    therewolf member

    I'm taking something very beneficial away from this thread. The people here defending KT, I look upon as word-of-mouth references.

    Apparently Kel-Tec has good CS, which is important to me...
  17. wally

    wally Well-Known Member

    While returning a gun via the local shop you got it from is appealing -- they can send it back cheaply, while FedEX, UPS, etc. get to gouge you with overnight shipping required "policy", I've had very bad luck doing this.

    The local store was slow to send it out, and had it for a month claiming they never received it, they only "found" it after Kahr sent me a tracking number which showed it had been delivered to them a month earlier!

    My limited personal experience with Kel-Tec customer service was very good.
  18. Onward Allusion

    Onward Allusion Well-Known Member

    Your gun store is trying to keep you from dealing direct with the manufacturer (i.e. control the information = control the customer). I seriously would avoid dealing with that particular gun shop in the future, since you are implying they sold the pistol to you sans extractor.

    As others have already noted, KT will very likely send you the extractor for free otherwise, it's a total of $6 on your end - shipping included. Finally, the extractor is an easily installed part. All you need is the right size allen-wrench.

  19. Onward Allusion

    Onward Allusion Well-Known Member

    ...and they're reliable, inexpensive AND Made in the USA... That's why I have 3 of 'em and will probably get the long guns next.
  20. denfoote

    denfoote Well-Known Member

    The Kel-Tec service department is busy, very busy.
    I had to send my PF9 in and was told the turnaround was up to 8-9 weeks instead of the usual 4-6!!!
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