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Kroger chain bans customers from carrying

Discussion in 'Activism' started by gopguy, May 17, 2010.

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  1. gopguy

    gopguy New Member

    Hi Gang, over on the General section I posted a story of how a member of my gun club was insulted by the local Kroger store after it was noted he was legally carrying a firearm. The thread really took off. Keep in mind the store was not posted at the time of the incident and open carry is legal in Ohio, so the fact the gun was seen is not an issue. This is what Andy wrote on our Club website about the incident.


    Please keep in mind before judging this fellow for going back in to shop, this part of Ohio has been hit hard economically, this county is where DHL was located and now our unemployment level is at 19+%. 60 Minutes has done stories, Rachel Ray and Jay Leno have been here to try to help.

    Three years ago our unemployment was 2% and many now standing in the line at the Sugartree ministries food pantry used to be the donors to the pantry. Kroger issues rebate checks for use of their credit cards and in tight times that would motivate many to swallow their pride and go back in even after such an insult.:(

    Andy, the fellow this happened to, wrote Kroger to complain and got this in response.


    Our club members have begun a letter writing campaign to Kroger to try to reverse the policy but frankly that is not going to be enough. We need your help.

    What needs to be done is to get Kroger to reverse their new policy. This effects all of us as Kroger owns many grocery stores under many names across the United States. Since their Corporate HQ is in Cincinnati it is possible they may make this their national policy. So it would behoove us all to write and or call them to make our displeasure with this anti gun attitude known to them, so we can try to head this off from becoming national policy in all their stores and hopefully reverse this idiocy in the area where it began in SW Ohio.

    I hope we can count on your participation is turning the tide back.

    Contact info

    Kroger's Wilmington
    1230 Rombach Avenue
    Wilmington, OH 45177-1943
    (937) 655-5720

    Call Center
    (Open Mon. - Fri. 8 a.m. - 9 p.m. EST)


    The Kroger Co.
    Customer Relations
    1014 Vine Street
    Cincinnati, Ohio 45202-1100

    Corporate Switchboard
    (513) 762-4000

    Corporate Affairs/Media Relations
    Corporate Affairs Department
    The Kroger Co.
    1014 Vine Street
    Cincinnati, OH 45202-1100

    Executive Offices
    (please direct correspondence to the attention of a department or individual)

    David B. Dillon CEO
    1014 Vine Street
    Cincinnati, Ohio 45202-1100
    (513) 762-4000
  2. Rawb77

    Rawb77 New Member

    I really don't have a problem if they don't allow Open Carry or even Concealed Carry. Easy enough I just won't shop there. Besides my local HEB is much better. My main point of dislike is how Kroger went about enforcing their rules. They have rules, but to enforce their rules they need to follow the law, meaning they need to have the adequate and precise/proper information on the store doors as per the specific state's requirements.

    I have no problem not doing business with a store who posts stickers saying No CCW (in texas its the 30.06 law) but the managers of the store handled the situation poorly in my opinion. You can't tell me they haven't seen anyone else in their store open carrying? Do they follow the same protocol with all open carriers? You'd think after the second or third time they would have thought "Hmm if we'd just put the damn stickers in the window...."
  3. Gouranga

    Gouranga New Member

    Yeah, this was VERY poorly handled. From a gun owner perspective, I have no desire to go into a business that posts at all. Saves me a lot of time when they plainly post and I know to avoid them.

    From the business perspective, the way they went about it, is just plain stupid. Every time you do something like that, basically, they created a confrontation, you run risk of panicking other customers. The is also the risk they do that to a hot head. I know of a few folks who would get screaming mad. While they would not ever pull their weapons about it, I am sure the police would be involved which does nothing for the store.

    Yeah he was CCW and nobody should have known, but is there anyone on here who CCWs (IWB or shoulder, etc) who can say they have never, ever run into a situation where a series of events leads you to print even in the slightest? If you have a clerk who is paying attention at the right moment, you can be "made". Especially in summer time. I would not be too critical on him for that point.
  4. jimmyraythomason

    jimmyraythomason Active Member

    That's it right there. Nothing further need to be done.
  5. 308win

    308win New Member

    Each KMA (kroger Market Area) may have a different policy as the KMA Presidents have quite a bit of autonomy. I haven't noticed a posted Kroger in the Columbus area yet.
  6. hso

    hso Moderator Staff Member

    Folks, unlike General this is not a general discussion forum.

    We've identified that there's an RKBA issue and gopguy has posted a plan of action. If there's anything to discuss it needs to be specifically related to the plan.

    Some sample letters would be nice to have for folks to use as a starting point for their own letters to the company. Perhaps it would be useful to look at the previous Kroger action where they reacted favorably to our pressure to change their policy. http://thehighroad.org/showthread.php?t=433903&highlight=kroger

    Here's a letter that I've modified from the Ohio carry group to be a bit more general. Please tailor it to your needs, but keep any vitriol and threats out of it. We want them to understand that Kroger corporation will face losses whenever any of their store managers, regional managers or corporate managers makes policy discriminating against lawful carry.

    Here's the direct link to Kroger's Customer Comment webpage - https://customer.kroger.com/comments/comments.aspx Be sure to indicate it's concerning a policy.

    Customer Service,

    I have learned that Kroger Inc. has decided to prohibit customers who possess a state issued permit to carry a handgun from entering Kroger stores. This decision will result not only in our entire family immediately ceasing conducting any business at any Kroger store, but will also result in our encouraging all of our friends and neighbors to do the same as well as posting the same advice to various internet groups.

    Permit holders are truly the “good guys” and are precisely the sort of people who you want to encourage to patronize your stores. They undergo a rigorous background investigation, are fingerprinted, and pay for their permits and the training by a state-approved instructor on the safe use of a firearm and the legal ramifications of carrying a handgun for self-defense. Convicted felons, or anyone with a drug conviction, cannot be issued such permits and pay no attention to "No Guns" postings anyway.

    Kroger is NOT required to prohibit permit holders and their weapons from doing business with them. It is your company's choice to discriminate against permit holders.

    I have estimated our annual grocery budget to be at least $xx,yyy. This is the amount of revenue which Kroger has decided would be better spent elsewhere. I am certain that Walmart or any of the other grocery chains who do NOT post “No Weapons” signs like Kroger has decided to do will welcome the new business they will be seeing.

    I urge you to consult upper management and encourage them to reverse this ill-advised and dangerous position and reverse any policy prohibiting potential customers legally carrying a firearm from doing business with any Kroger company establishments.


    Last edited: May 17, 2010
  7. Carne Frio

    Carne Frio New Member

    I find this Kroger thing to be very strange. Kroger is the
    parent company of Fred Meyer, a large grocery chain in
    the pacific northwest. The Fred Meyers in Alaska sell ammo,
    handguns, rifle and shotguns. Many customers and some
    employees carry concealed in the stores, daily. Looks
    like it might have to more with location than corporation.
  8. Wahoo95

    Wahoo95 New Member

    Harris Teeter tried the same thing down here in NC, however an extensive letter writing campaign killed it and now all the signs have been removed!
  9. whoyouknow

    whoyouknow New Member

    They can "ban" all they want, wont stop be from carrying.
  10. gopguy

    gopguy New Member

    Just got a phone call from Andrew and it looks like we have won. Kroger corporate called his wife saying they were overwhelmed with the response, we are melting their phone lines, tying up the computers and they want this over. He told her we can carry but the gun must be concealed. So it sounds like they are ready to capitulate. I will look forward to seeing the letter they send him to that effect and will post it when I have a copy.

    Thanks to all who made the calls and wrote, it looks like your actions have won the day!
  11. Snakum

    Snakum New Member

    Now that's the way to get it done! Good job folks!
  12. jkulysses

    jkulysses New Member

    Haha that's awesome!!
  13. hso

    hso Moderator Staff Member

    The interesting question is where the ban actually was in effect and what level the decision was made at to put it into effect. I'm sure that Kroger corporate will be looking for the manager that made the decision that resulted in this much anger on the part of customers.
  14. The Lone Haranguer

    The Lone Haranguer New Member

    I hope this is the answer, because the one here is not "posted." It is one of my favorite supermarkets, too.

    Of course, the whole thing could have been avoided by concealing the weapon.
  15. gopguy

    gopguy New Member

    This store was not posted.

    He was picking up his crying three year old and her shoe caught and lifted the shirt, could happen to anyone, but open carry is legal in Ohio and had been done in that particular store for years. Overzealous manager is what this boiled down to.

    They know exactly who the manager at the Wilmington store is that started this as his name turns up in the posts on the club forum discussions. I do think his career has hit a brick wall of sorts...well deserved though.
    Last edited: May 17, 2010
  16. hso

    hso Moderator Staff Member

    That's not relevant to the discussion of what plan to put into action to force Kroger to reverse their anti RKBA policy. Whether concealed or openly carried, Kroger has no business posting against legally carried firearms.

    It is important to continue to push them to issue a policy saying that Kroger will not allow stores to post against permit holders except where required to by law. That may include where liquor is sold, but shouldn't include anywhere else.
    Last edited: May 17, 2010
  17. gopguy

    gopguy New Member

    Indeed, I am waiting to see what the letter they send to Andy says and what exactly they say the new policy is before we completely call off the dogs... I will post that as soon as I have it.
  18. Caliper_Mi

    Caliper_Mi New Member

    I really feel in todays marketplace with so many competitors that you need to let them know WHY you are not shopping there. Without your letter, they may assume that it was just Meijers latest sale, Wal-Marts new ad campaign, etc. Letters put this issue on their radar and let them know that it's not what they AREN'T doing (ie: better/more ad campaigns) it is what they ARE doing (ie: infringing on our rights)

    So, stay in the closet, eh? I grew up in an area (N. Va) that gave me that way of thinking. Now I realize that this way of thinking simply divides us, makes gun owners think they are in a distinct minority and, I think, works to reduce our collective clout to influence change.

    I definitely plan to write, BTW!
  19. USMC - Retired

    USMC - Retired New Member

    Must be a regional thing. Kroger in Georgia is a Corporate Sponsor of GCO and has a policy of following state law (permit open or concealed carry) in thier stores here.
  20. evan price

    evan price Active Member

    I sent my e-letter Saturday, and heard nothing back but the automated response.
    We've been pushing it hard at Ohioans for Concealed Carry to get this resolved.
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