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Kudos RCBS

Discussion in 'Handloading and Reloading' started by Unisaw, Mar 17, 2005.

  1. Unisaw

    Unisaw Well-Known Member

    Kudos to the RCBS service department. After about 20 years of use, the plastic cylinder in my Lil Dandy powder measure cracked. I placed a call to customer service today. The only question they asked was what address I want the free replacement part mailed to. The whole call took about 30 seconds.

    The world would be a better place if more companies stood behind their products the way RCBS does.
  2. Sheldon

    Sheldon Well-Known Member

    I agree totally. I have had similar experiences with them over the years.
  3. armoredman

    armoredman Well-Known Member

    Ditto - I recieved an RCBS Jr press as a gift some time ago, been out of production since 1978. I needed the other primer cup, and a primer catcher. They sent the complete primer arm assembly, and a catcher for nothing. I told them I didn't pay for it, and she said, "Sir, it has our name on it." I said, "Ma'am, the next press I get will also have your name on it!"
  4. WayneConrad

    WayneConrad Well-Known Member

    Dad had a 10-10 scale that he had broken 15 years ago and tried to repair himself. When he called RCBS to see about having it fixed so I could have it (thanks, dad!), they repaired it for no charge, even replacing the missing weight and scale pan.

    I called and asked for the manual for the used Rock Chucker I bought. Two days later I had it, with a catalog and a brochure for beginning reloaders.

    When I called to buy a primer cup from them, and a replacement for a die part I had buggered up, they wouldn't let me pay. Sent me the die part, and a whole primer arm with both cups, and an extra spring, for no charge. I asked the gentleman when they were going to let me pay for something. "We haven't decided that yet."
  5. madman

    madman Member

    I've had the same experience with RCBS. I called for a part that was broken due to MY actions, and they replaced it free. I offered to pay, but they would have none of that. :)

  6. Zuma

    Zuma Member

    I too have had great experience with RCBS. I called to ask them a question about my Pro 2000. They told me the part had been upgraded and sent me the new part at no charge.

  7. dave5339

    dave5339 Well-Known Member

    My wife and I had bought a used Piggyback II several years ago. After reloading many, many rounds through it it was starting to have a few issues. One phone call to RCBS and they said send it in.

    I stripped off the shell plate holder and a couple of small parts and mailed it off. About two weeks later we get our Piggyback II back fully rebuilt back to factory new! Including a new shell plate holder and the assorted small parts that I took off of it!

    I just ran about 800 rounds of 45 through it a couple of weeks ago and it worked great!

    I can not fault RCBS for the customer service. They really go above and beyond.

    Semper Fi
  8. MaterDei

    MaterDei Well-Known Member

    I couldn't agree more. Even better than Bear Coat!
  9. Chawbaccer

    Chawbaccer Well-Known Member

    I have no experience with RCBS warranty service, other than de-capping pins (4 penny finishing nail works just as good) I have never had any of their stuff break.
  10. cordex

    cordex Well-Known Member

    I tried using an old drill bit. Worked for a few hundred rounds, but eventually damaged the die.

    I asked how to buy a new one (couldn't find the right part # on their site) and they had a new one out to me right away. Sent me a package of de-capping pins too.

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