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Lee cusotmer service

Discussion in 'Handloading and Reloading' started by cberge8, Feb 9, 2012.

  1. cberge8

    cberge8 New Member

    Jun 12, 2011
    Houma, la
    Everyone always raves about Dillon and RCBS's customer service, but you rarely hear anything about Lee.

    The carbide sizing ring for my Lee 500 S&W sizing die cracked after a few hundred round. Called Lee, they said to send it in for repair/replacement. When I got back from the post office later that day I had an email from Lee stating that my replacement part had already been shipped!
  2. JohnM

    JohnM Participating Member

    Jan 27, 2011
    Down there by the river
    I have a fair amount of Lee stuff. Most from the 60's and none of it ever broken or worn out, so I have no idea how their customer service is. :D
  3. kingmt

    kingmt Senior Member

    Nov 17, 2009
    The best CS is the one you never need. Unfortunately I have had to call Lee only because I tore something up & after explaining what I tore up & how they wouldn't sell me the parts & insisted on replacing them.

    Since I had planed on spending a few bucks anyhow I bought some new tools while I was on the phone with her.

    I have dealt with RCBS & Hornady also. While RCBS is second to none Hornady will fix the problem but it isn't there fault & they never offer a extra bean in the bowl.
  4. PapaG

    PapaG Participating Member

    Sep 12, 2010
    I've called them a number of times...once when the 45 colt case mouth expander wouldn't expand the case mouth (they'd shipped one for acp) and I had the right one in a couple days. Once when a die set arrived at the shop without a decapping pin. Had a whole new die in a few days. Once for a bad shell plate on one of the semi-wonderful progressives..new one in a few days.
    They are quick and responsive. Now if they could just cut the hype a little. Oh, yeah...and make a primer feed for the progressives that works ten out of ten times.
  5. aerod1

    aerod1 Active Member

    Feb 26, 2003
    Garland, TX
    I have never had to use their warranty and I have numerous Lee products. I think they make great stuff.:)
  6. evan price

    evan price Mentor

    Dec 7, 2005
    http://www.ohioccw.org/ Ohio's best CCW resour
    I send a care package to them every year or two. Usually decapping pins I broke doing stupid stuff, AutoDisk hoppers with stripped screw holes, Once a mold that was made way oversize with chatter marks, and a die that had been drilled off center.
    Everything was back to me by the end of the week and usually with a nice note explaining it was free and how to improve my processes.
  7. 1KPerDay

    1KPerDay Elder

    Jan 19, 2006
    Happy Valley, UT
    Only thing I've had to replace was the small primer ram, the cup of which I mangled priming military brass (within my first 500 rounds or so)... emailed lee, asked them what the price was for a replacement, they sent me another no charge. I love the LCT. :cool:
  8. splattergun

    splattergun Participating Member

    Jan 12, 2012
    +1 for Lee CS. I am a new reloader, and bought Lee gear as an economical way to dip my toe in. A few weeks ago I sent an email to Lee's CS to get a Q answered (which I would have answered myself if I had read more closely :banghead:
    ). She answered promptly and professionally, and even after I admitted my mea culpa for not reading the obvious she was friendly and courteous.

    I have worked many years in the CS field and I can assure you all that it takes true professionalism to deal with all the PETTY LITTLE PROBLEMS like mine was on a continual basis. :)

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