1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Liberty Safe Warranty and Customer Service

Discussion in 'Shooting Gear and Storage' started by Armed012002, Oct 13, 2009.

  1. Armed012002

    Armed012002 Well-Known Member

    How is Liberty Safe warranty and customer service?

    I'm considering buying a Lincoln safe. Will I run into any issues with their warranty and CS? Is the lifetime warranty truly lifetime?
  2. a1abdj

    a1abdj Well-Known Member

    I do a lot of warranty work for Liberty. They seem to be pretty liberal with what they are willing to cover, and tend to dispatch us promptly.

    The only two issues that I've experienced them not covering is a customer tampering with the safe themselves, and electronic locks going bad outside of the lock warranty.
  3. Armed012002

    Armed012002 Well-Known Member

    What does tampering include?
  4. Keizer

    Keizer Well-Known Member

    Probably anything you do outside of the normal actions that it requires to open the safe properly. Like trying to change the combination yourself on a mechanical lock. Or just poking around with the mechanics of the safe.

    Why do you ask? You going to mess around inside your safe to see how it works? That was my downfall as a child with my toys, and I usually couldn't get them back together properly.
  5. a1abdj

    a1abdj Well-Known Member

    Your own repair work, or attempting to change the combination on a mechanical lock.

    If you have some sort of failure, they will typically try to talk you through a series of instructions over the phone to determine and/or correct whatever the problem is. This helps them send us the right parts so that we can fix the safe on the first trip out.

    The most common issues I deal with involve electronic locks if that tells you anything. Otherwise, there's not a lot that can go wrong with a new safe.
  6. Keizer

    Keizer Well-Known Member

    How many of those issues are simply people that didn't read their instructions, or have dead batteries? I'm still contemplating an electronic lock. The extra features are extremely tempting. I talked to a guy today that has an electronic lock on his gun safe. He thinks I am crazy for considering a mechanical lock. He said he's going on eight years with his electronic lock, and just switched his older safe over to an electronic.

    I know there is the risk of it getting locked shut from a malfunction though.
  7. a1abdj

    a1abdj Well-Known Member

    None of them on the warranty calls. The customer service reps will rule those things out while they're on the phone with the owner.

    Last year I drilled open a safe in a restaurant (very abusive environment) with a LaGard electronic lock. The lock was original to the safe, and over 10 years old. I have seen a few gun safes with the very first S&G electronic locks which are still working.

    I have also seen electronic locks dead right out of the box.

    Commercial users will obviously see failures before residential customers, but I tell my customers that it is very likely that an electronic lock will fail at some point. They won't last forever.
  8. gunmn74

    gunmn74 Well-Known Member

    Liberty service is great

    There is a shear key in a collar that disconnects the lock from the opening
    handle that is designed to break the connection rather than the lock if
    somone hits the handle with a hammer. I open door and the handle spun around just as the door opened (thank god it came open). The handle no longer moved the bolts. I called Liberty and took the back off the door and found the problem and they next day aired the part too me. They said they can send someone to install it or I could do it, my choice. It was no problem and I was impressed with service I recieved.
  9. Armed012002

    Armed012002 Well-Known Member

    So gloss or matte paint?
  10. heeler

    heeler Well-Known Member

    Gloss or Matte paint you ask.
    Depends on where it's going to be placed and how much extra you are willing to spend on the slicker automotive finish.
    The safe I ordered is coming with a textured paint because i just could not justify spending an additional $500 for the slick finish.
    Another issue is if you get a safe with a textured coating over the years it wont show small scratches as fast.
  11. Keizer

    Keizer Well-Known Member

    I would not pay extra for a glossy finish. It will show every finger print, smudge, and scratch.

    By the way, I was looking on the Liberty web site. For your price range, I would maybe look at an AMSEC BF series. I like their unique Drylight fire insulation that is injected between the walls of their gun safes.
  12. heeler

    heeler Well-Known Member

    I too would recommend the BF over the Liberty Lincoln.
    As a matter of fact two years ago when i started saving my money for a new gun safe the Lincoln 35 over at Gander was high on my list.
    But...After doing extensive research and learning more than I ever thought possible about gun safes I stronly recommend the BF or Sturdy and if not those then a customized Ft.Knox (upgraded body or dual 10 gauge inner and outer walls)or a gun safe with at least a 3/16th body.
    After that you are fastly spiraling into the 3500.00 plus price range.
    At that point consider a real safe.
  13. Tedster

    Tedster Member

    I tried to obtain a change key for a LaGard mechanical from a locksmith and they would not provide one, acting squirrely. I suppose it's to protect their business revenue, understandable, but it ain't rocket science. ***? Oh well, instead I bought a vintage NOS S&G Group II lock, to replace the junky LaGard. Has change key included.
  14. lebowski

    lebowski Well-Known Member

    If the safe is going somewhere nobody will see it, go with matte paint.

    If the safe is going somewhere people will see it and the appearance matters, change the location to somewhere visitors won't see it, and go with the matte paint.

    IMO, a safe isn't a piece of furniture or a piece of art. It's a safe. Place it somewhere discreet and don't worry about what it looks like. Use the money you saved on the gloss paint job to buy a piece of artwork or something for the spot you were going to put it.
  15. a1abdj

    a1abdj Well-Known Member

    You're right, it's not rocket science. But there is a lot more to it that you won't read about online, and many simple mistakes that you can only learn by doing it. Unfortunately, one simple mistake will leave you locked out of your safe.

    I'd say about a third of the lockouts I perform are directly related to somebody working on the safe themselves.

    That's not what Liberty seems to think :)
  16. arizona98tj

    arizona98tj Well-Known Member

    Can an existing safe be converted from one lock to another (electronic to mechanical or vice versa)?

    In the ultimate SHTF scenario, would not an EMP take out the electronic lock?
  17. Keizer

    Keizer Well-Known Member

    That depends on which make and model of safe you buy. I recently bought an AMSEC BF 6030. When I told the safe mover that I wanted it in the closet, he said "NO NO NO, you don't put an AMSEC in the closet, that's an insult to the beauty of the safe".

    I have to admit, they are a nice looking gun safe.
  18. a1abdj

    a1abdj Well-Known Member

    Generally speaking, yes.


    I'm a big fan of the AMSEC, but I wouldn't go that far.

    We do restoration work on antique safes and vault doors, and they are both safes and art work when we're done. For the money the owners spend on the work, they should be displayed.
  19. lebowski

    lebowski Well-Known Member

    My point is that the downside of a safe is that it advertises that the contents are worth protecting. A safe belongs in a discreet location for strategic reasons, not aesthetic.

    I agree an antique safe can be considered a work of art. However even in that case, I'd want it somewhere visitors other than your friends (ie the cable guy, delivery men etc) aren't likely to see it.
  20. Guns and more

    Guns and more member

    I thought so too, and then I looked at them, wanted it in my bedroom and got the glossy paint. I don't put my hands all over it, so fingerprints aren't a problem. Keypad and handle.

    Yeah, but then you won't be needing what's in the safe anymore.

Share This Page