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Now that's customer service!

Discussion in 'Handguns: General Discussion' started by Anna's Dad, Sep 21, 2007.

  1. Anna's Dad

    Anna's Dad Active Member

    Apr 28, 2006
    Central Florida
    I purchased a new in box CZ-75B 30th Anniversary from an auction site. I received the gun and, as advertised, it was new and in the box. There was, however, nothing but the gun in the box.

    I shot an e-mail to CZ asking what would normally have been in the box for one of these. A couple of weeks goes by and I receive a phone call.

    They tell me a manual, caps, a mag loader and the gun lock would have normally been in the box. I explain that I bought it from a individual through an auction and ask which of those items I could get from them.

    The rep indicates that he's already drawn up a shipping label and would be sending everything out free of charge!

    I haven't received anything yet, but that's fantastic customer service. I really didn't expect this and would have been more than happy to pay for the mag loader and manual.

    I was considering a CZ-75B Stainless and had been looking for one used. With this level of customer service, I think I'll just go buy a new one!
  2. raytracer

    raytracer New Member

    Jan 31, 2005
    Besides making fine guns, CZ-USA is a top notch outfit for customer service.

    I bought an oddball transitional model CZ85 (Israeli police issue) and while cleaning it, I proceeded to launch the firing pin and spring into low earth orbit.

    I called them and ordered a new one based on s/n, but when it showed up it didn't work. I called them back, and after a few minutes trying to figure out just what I had, they suggested I just bring it by since we're in the same town.

    I took it over to them, they had a look at it and found a pin and spring that would work and told me "don't ever lose this one". It's a seriously odd transitional model.

    Never charged me a dime.

  3. FieroCDSP

    FieroCDSP Senior Member

    Nov 12, 2006
    Wooster, Ohio
    With a customer base as finicky and variable as in the firearms business, A company which has a good, or even great, product needs to have incredible customer service to even be near the top. Smith has done it the past two years. CZ-USA seems to have it. What is Glock's customer service like? Beretta? H&K?..... You can have a great gun, but you can't make them all perfect, and if you have average or sub-par customer service, or aren't willing to go the extra mile to make the customer happy, then you've just dropped the ball.

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