DaveInFloweryBranchGA
Member
I had some problems with my RCBS 110V automated trimmer and needed some replacement parts. I called RCBS at the 1-800-533-5000 customer service number. I get a recording that says their customer service hours are from 6:30 AM to 3:00 PM M-F. I've never know them to have such limited hours in all my years of dealing with them. I look over at my computer clock and my alarm clock and it's 2:30 PM Eastern Standard time, so they aren't even answering the phone when they say they're available.
So I start checking out the website and see if something has changed. Apparently it has. They now appear to be owned by ATK ammunition group, whoever they are. Here's the link information:
http://www.rcbs.com/general/aboutus.aspx
So then I check out their warranty page. It's changed as well, significantly it appears, unless my memory is fooling me:
http://www.rcbs.com/general/warranty.aspx
I know they're making Rock Chuckers in China now and was wondering if anyone else has recently used their warranty service and if it was as good as it once was. Obviously, they've limited the available hours to call customer service to time periods making it tougher for folks across the country to get hold of them.
I hope this doesn't spell a downturn in RCBS customer service and warranty support. It certainly doesn't look good when you can't get them on the phone at 2:30 PM eastern.
Dave
So I start checking out the website and see if something has changed. Apparently it has. They now appear to be owned by ATK ammunition group, whoever they are. Here's the link information:
http://www.rcbs.com/general/aboutus.aspx
So then I check out their warranty page. It's changed as well, significantly it appears, unless my memory is fooling me:
http://www.rcbs.com/general/warranty.aspx
I know they're making Rock Chuckers in China now and was wondering if anyone else has recently used their warranty service and if it was as good as it once was. Obviously, they've limited the available hours to call customer service to time periods making it tougher for folks across the country to get hold of them.
I hope this doesn't spell a downturn in RCBS customer service and warranty support. It certainly doesn't look good when you can't get them on the phone at 2:30 PM eastern.
Dave