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Ruger customer service

Discussion in 'Handguns: Revolvers' started by utruger, Feb 3, 2011.

  1. utruger

    utruger New Member

    Feb 3, 2011
    Has anyone else had trouble with Ruger customer service? I purchased a brand new LCR357 and before firing was cleaning and trigger locked and would not move. Sent back to ruger as instructed and now if they replace with a new LCR it must be shipped to a FFL (because of serial number changes) and I have to pay the transfer fee. I lost 2 days of work, 1 to ship and 1 to pick up (nearest FFL is 55 miles one way) so into this 450 dollar gun around 800 and they wont even pay the transfer fees and be without my EDC for about a month. This was a brand new never fired gun. Not the best customer service.
  2. 96projectz24

    96projectz24 New Member

    Nov 17, 2009
    Ruger CS has never been used by me, all mine have been flawless, sorry I can't help! Too bad on the LCR, I've got the .38 and love it, never had an issue.
  3. PapaG

    PapaG Participating Member

    Sep 12, 2010
    I look for poor abused Rugers to buy cheap and send in to Ruger for repairs. Never had a problem with their service, normally getting what looks like a new gun back for nothing more than shipping fees.

    If you had taken the gun to the dealer where you bought it (I'm assuming you didn't) and had him contact Ruger, they would have sent him a shipping container, paid the shipping, repaired the gun, and returned it to him. Should not have been a transfer fee or anything else in that case.

    If you did this through your dealer and the results are as you described, you probably need a different dealer.

    We have sent a couple of Rugers back for repair/rework and have been quite happy with their customer service. We have not had any replaced but did have a Taurus replaced and did not charge a transfer fee for that. Just good business.
  4. Ruger Redhawk

    Ruger Redhawk Member

    Jun 4, 2003
    North Carolina USA
    utruger calm down. I've been through this with Ruger and having a gun replaced. What they will do is send you a form to sign releasing you from the serial number of the gun they are replacing.Once they receive that back from you it will be sent overnight via UPS to your house. They do require a adult signature. You don't pay any transfer fees or shipping.All this is done within Ruger.

    Now if you had a dealer ship it they might have to return it to them. Then you would have to fill out a 4473 form again. Any decent dealer isn't going to charge you if you originally bought the gun from them.

    As I said I've been there and done that. Ruger replaced a SRH that had a defective frame.

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