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shipping to Ruger - my experience at fedex today

Discussion in 'Handguns: General Discussion' started by thomis, Mar 20, 2013.

  1. thomis

    thomis Well-Known Member

    I have a revolver that needs to go to Ruger. When I talked to customer service, they told me I could use Fedex or UPS to ship the gun directly to customer service, and they could actually ship it directly back to me as long as someone over 21 could sign for it.
    Anyways, I went to fedex and told the guy I wanted to ship a handgun. He all but freaked out. OMG he says, I got to go talk to the manager. Waiting, waiting... he comes back and says it has to be over-nighted, "we want these things in our possession as little as possible" he says, as if there were an atomic bomb in the small box in front of him. Then he quoted me $76. I walked out. That is ludicrous.
  2. tarosean

    tarosean Well-Known Member

    Normal price and procedure ( with exception of the manager involvement )
  3. Goody3086

    Goody3086 Well-Known Member

    Unfortunately, that is their rule. Same with UPS, has to be Overnighted. When I ship a pistol I have a friendly FFL do it for me, usually charge me 25-30 dollars total. They can ship through USPS because they have an FFL.
  4. Havok7416

    Havok7416 Well-Known Member

    It's a liability issue nothing more. If it's sitting on a truck somewhere or in a distribution center that opens up the chance for theft or damage of the gun.
  5. DPris

    DPris Well-Known Member

    You'll find the same basic policy at both FEDEX & UPS, that's just life.
    You want to conduct business, you have to pay for it.
  6. dirtykid

    dirtykid Well-Known Member

    With my past experience with ANY carrier, UPS or Fed-Ex
    I too would want them to handle it as little as possible
  7. brickeyee

    brickeyee Well-Known Member

    Or you can find an FFL to send it by USPS.
  8. jogar80

    jogar80 Well-Known Member

    Is it a warranty issue? In the past, whenever I've had a warranty issue, the manufacturer sent me a UPS or Fedex prepaid label.
  9. tgrogg

    tgrogg Member

    Shipping firearm

    FedEx and UPS don't need to know what's in the box. Just ship it. I've done it 20 times. Thye only ask questions if you insure for value.
  10. Old Fuff

    Old Fuff Well-Known Member

    I would call Ruger again and explain the situation. They do a lot of pre-paid shipping back and forth, and I suspect someone there can straighten out things with FedEx (or whoever) very fast. I believe their shipping label specifically says, "pre-paid," or words to that effect. Most likely a FedEx hub would take the package while other sites wouldn't.
  11. DPris

    DPris Well-Known Member

    If you violate their shipping policies by NOT telling them it's a firearm, they are under no obligation whatever to make good on any subsequent loss or damage.
    I choose to pay the money & do it right, and I've spent hundreds at both places over the years in shipping handguns.
    I won't take the risk involved in playing games with them.
  12. Old Fuff

    Old Fuff Well-Known Member

    I wouldn't fool around either, but there is no reason to pay big-bucks when the receiver is a large company that has pre-paid the shipping company.

    Otherwise I have always had an FFL handle the shipping, as they can do so for a much more reasonable cost.
  13. 1KPerDay

    1KPerDay Well-Known Member

    BAD advice.
  14. zxcvbob

    zxcvbob Well-Known Member

    Not really. Just have to make sure you go to the main shipping depot (UPS calls it their Customer Service Center. Not sure about Fedex), and make sure the recipient has the appropriate FFL or is within your state of residence.
  15. Elkins45

    Elkins45 Well-Known Member

    Most satellite locations won't ship firearms. You have to go to the main hub. I shipped a gun back to Glock last fall and the lady behind the counter didn't bat an eye, just asked "It's just a regular handgun, right?" or words to that effect.

    The price seems high, though. Shipping my Glock from KY to GA was $48. I don't know "where the green fern grows" is, but it must be a LOOONNNGGG way from Ruger if that's the rate they quoted you.

    As others have stated, I do seem to recall that an FFL can ship it through the post office.
  16. BYJO4

    BYJO4 Well-Known Member

    It's costly to ship guns these days but Fed Ex and UPS are the same. I would definitely declare what I was shipping and insure for the proper amount. If you know someone who has an account with them, you might be able to use their discount on shipping charges.
  17. Black Knight

    Black Knight Well-Known Member

    The last time I shipped a gun back to the manufacturer was in 2003. It was a Colt Python and I used Fed-Ex Overnight. If I remember correctly I was charged somewhere between $25 and $30. The sooner it gets there the sooner it comes back was my thought.
  18. How much it cost depends on whether it goes to a business address, how far it goes, and the size and weight of a package, along with the speed. What you pay ($25-$30) is not what someone else might pay, to say ship form Jersey to AZ. It's a crap shoot, and a rape of gun owners to pay for overnight because UPS and FedEx can't stop the internal theft of firearms (by their employees). THAT is why they require them to not be in the system too long.
  19. RetiredUSNChief

    RetiredUSNChief Well-Known Member

    I shipped a pistol back to Colt for warranty work many years ago. Just went through a local gun store when I did it. A nominal fee at the time, plus insurance.

    Turns out I made out a little bit by doing that, too. The owner of the LGS advised me not to ship my gun with any magazines. I asked why and he smiled: "Because if you ship the gun without a magazine, they'll ship it back to you with one!"

    Sure enough, when I got it back, it came with a new magazine! The invoice read "Received without magazine. Shipped with new magazine."

    Gotta love the little things in life, you know.

  20. ares338

    ares338 Well-Known Member

    When I shipped my XDS back to Springfield Arms they sent me a shipping label for FedEx. The lady said" do NOT tell them it is a firearm or write firearm on the box. In fact it is better to use a box From Walmart or some other company because drivers have been known to steal anything marked firearm. There was no fuss at all.

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