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Taurus lifetime warranty repair

Discussion in 'Handguns: Revolvers' started by SeanSw, Dec 1, 2006.

  1. SeanSw

    SeanSw Well-Known Member

    I shipped my Taurus model 96 ('88 manufacture) back to the factory for a broken firing pin around the 2nd week of October. Today it was returned to me, free of charge, in about 6 weeks total time. Although I did not hear back from them until a few weeks after the gun had been shipped, this was the same timeframe given in their letter of receipt. I did try to reach their repair department by phone without success twice. Why doesn't a company as large as Taurus have a toll free phone number?

    The revolver came back in great condition, just as it had been sent, with a short note to clean the gun after each use :uhoh:

    We have all heard good and bad things about Taurus and I wanted to state that I am satisfied with their turnaround time and quite pleased to see that their lifetime warranty repair is in service. Smith and Wesson charged me $80 to repair a revolver of the same age and they took longer getting around to it. Also, one of the parts they replaced broke within the year. I'm sure it was a defective spring, but meh..... :banghead:
  2. jad0110

    jad0110 Well-Known Member

    They said the same thing when I got back my 94 a few months ago :rolleyes:. I sent mine in to fix a cylinder binding problem where the gun would lock up after only 75 rounds or so. Only difference was they didn't fix mine. :banghead:
  3. Gaucho Gringo

    Gaucho Gringo Well-Known Member

    The Taurus toll free number is 1-800-327-3776. They just don't advertise it. Hope this helps you.
  4. tango3065

    tango3065 Well-Known Member

    Just sold my last taurus revolver today and got a new s&w 642, I will never own another taurus unless its free. I know they are some good ones but I havent had one yet and I have purchased 2 Nib taurus's
  5. SeanSw

    SeanSw Well-Known Member

    I have had my hands on some Taurus revolvers that I wouldn't have purchased at any price. It would take some convincing and an exceptional price for me to ever purchase one sight unseen, but this particular revolver is a very good example.

    Gaucho, thanks for the phone number! I'll file it away for future reference.
  6. Confederate

    Confederate Well-Known Member

    Six weeks to replace a firing pin? Well, seeing that it's about a 5-8 minute job makes me wonder why they took so long. My experience with Taurus has been that they do a lot to make the gun look pretty on the outside, but that when one begins measuring tolerances, they start seeing the sloppiness. Still, if the gun shoots okay, great. I had some Rossis that looked a bit rough, but they tended to last longer than the Tauruses I had.

    I also recall their Model 66 and their little .38 snubnose guns had chambers that appeared to be drilled straight through with almost non-existent throats. I checked them when I could bearly get the bullets to hit the paper. I'd switch to my Ruger and groups were fine, then I'd switch back and the shots would be all over the place.

    This was a number of years ago. Perhaps they've changed in that time.
  7. JackOfAllTradesMasterAtNone

    JackOfAllTradesMasterAtNone Well-Known Member

    I'm sure there are busy times and slow times. I regret selling a Taurus 66 I had years ago. And I too used their repair process once. I wasn't the original owner and had never registered for warrantee. They fixed my self induced failure within three weeks. No charge! Even for the return shipping.

    I've never used another firearm manufacture for repair. So I can't compair. But I was very pleased with the customer service from Taurus.

    I'd own another.

  8. 10-Ring

    10-Ring Well-Known Member

    If your happy w/ your handgun, that's all that should really matter.....sounds like a happy ending to me ;)
  9. aaronrkelly

    aaronrkelly Well-Known Member

    My last Taurus warranty issue required 5 months, 30+ phone calls and the threat of legal action to get resolved........and even then the replacement revolver they sent has a bad spot in the rifling.

    really love that Taurus warranty.....(dripping sarcasm)
  10. AirForceShooter

    AirForceShooter Well-Known Member

    Someday they may get an E-Mail address

  11. MCgunner

    MCgunner Well-Known Member

    Funny how any Taurus thread turns to a bashing thread. I just bought my second used M66. It's a 3" gun I bought for carry. My 4" gun is nickel and like new, a later model with the transfer bar action. It is perfect in every way. I haven't measured any throats, but all I know is both these revolvers will shoot wadcutter loads in to one little inch at 25 yards. The WORST groups are with my 125 grain magnum loads, 2.5" at 25 yards. My 140 grain .357 load shooting a Speer bullet goes 1" in my 4" gun and 1.5" in my 3 inch gun. I cannot complain.

    My little M85UL shoots well, also, though its 2" barrel and short sight radius keep groups to a best of 3" at 25 yards for my carry load and a light SWC load I practice with. I've become a Taurus fan. All the sad stories on this site have made me decide not to order another new one. My M85UL was ordered and turned out just fine. But, I like to check out any revolver anyhow before purchase. I really like the used M66s. My 4" gun is every bit as good as the M19 Smith or the Ruger Security Six I've owned in the past. It's more accurate than either of those guns were, so is the 3" gun. I'd really like a titanium tracker, but they're a little expensive. The used 66s can be had at bargain prices. I gave $197 several years ago for the 4" gun and $180 for the 3" gun just this past weekend. I couldn't be happier with my DA .357s or my small frame .38. I've also owned Rossis. The M971 was a decent gun, but it was lighter, frame size between a J and a K frame. I don't know how well it would have held up under a heavy diet of .357. I mostly put .38s through it. I liked it for carry afield because it was barely 30 ounces even with a full underlugged 4" barrel and fluteless cylinder. My Taurus 66s are, however, more accurate and I do believe they'll hold up under a lot more rounds than that Rossi would. They're just a heavier built gun that the Rossi was.
  12. motorcycle_dan

    motorcycle_dan Well-Known Member

    Taurus experience

    Hmm. I've owned several. Had a mdl 66 that I let get away in a flurry of trading deals. Wanted a replacement

    Found a fixed sight 4" mdl 65 used and bought it. Shot wonderfully tight groups but WAY left. Off the paper past 20 yards. Sent a target and the gun back to Taurus. They ground off the back of the rear sight to repair. Looks like it was done by a 12 year old with a grinder. BUT, I'm happy because now it shoots point of aim.

    I wanted a .45ACP revolver. Purchased a tracker 455. cylinder bores were very tight. I sent it back to taurus to fix. They claimed it repaired and sent it back. Still very tight. Even with factory ammo, some of the rounds will not seat without considerable force.

    If I can't get a gunsmith to hone the chambers to allow the cases to drop in freely, I'll sell this at the next gun show. Not happy with it or taurus repair.

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