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Which gun company do YOU love?

Discussion in 'General Gun Discussions' started by brandnew, Feb 26, 2009.

  1. brandnew

    brandnew New Member

    Dec 14, 2008
    I love it when I have an interaction with a company that makes me want to give them all my business. I've recently had issues which have caused me to get in contact with three gun related companies and I'm happy to say that they all made me customers for life... or at least until their good customer service stops.

    I purchased a hand-priming tool brand new and when I got it I found out that neither my Lee or RCBS shellholders would fit on the plastic shaft that guided the piston. Confused, I called RCBS customer service and relayed the problem. They explained that their "young" engineers had forgotten to take into consideration the legacy bevel on the old RCBS shellholders when it came to the new hand priming setup. Yeah, what a pain in the backside. Well anyway, they offered to send me out a new shellholder at no charge. Bad move as a company to design something that wasn't backwards compatible, but at their genuine effort to fix the problem has made me believe in them.

    I've purchased numerous items from Midway and usually they show up on time and in great shape. One order that contained 2k of bullets (projectiles) and a bunch of MTM storage cases came in a large box without any padding. Consequently two of the MTM cases were shattered. A rifle storage bag was also somewhat torn. I promptly called up Midway and explained the situation. The fellow on the phone was most courteous and sent me out a replacement bag and 2 MTM cases along with a third extra for my trouble. Bad packaging job, but in the end they did an excellent job of fixing the problem and I'll continue to give them my business.

    I love Kimber 1911s. Those pistols just feel right in my hands, but unfortunately I haven't always known exactly how to disassemble them. I'll omit the details on how, but I damaged a small part of the extractor. After calling Kimber customer service and leaving a message, I finally got a call back from a fellow there. He questioned me to get a sense of the issue and after telling him that I'm sure I am the cause of the extractor's failure to extract (after I did what I did), he told me to send that piece in and he'll confirm. So I did, and finally got a call from him and he reconfirmed the problem. I told him again that I'd be more than happy to pay for the replacement part considering I knew I was at fault, but in the end he insisted on sending me a replacement at no charge. What a company!

    These are some companies that make me all warm and fuzzy inside. Which ones do you like?
  2. wrc376

    wrc376 member

    Feb 25, 2009
    Fusion Firearms impressed me a while back- I called to place a parts order and Bob Serva answered his own phone-

    Gotta respect a guy that does that. The parts have held up quite well too!
  3. FFMedic

    FFMedic Member

    Feb 2, 2008
    CDNN, two months after I called asking about a PTR-91 Troy called me back today telling me he was sorry he had not got any more in but gave me a number of a guy who he new had some. I don't get that kind of service from my best friends or family haha.

  4. ThrottleJockey

    ThrottleJockey member

    Jan 25, 2009
    I used to feel that way about Beretta, but not anymore. They only pretend to offer replacement parts for my 90-two(don't need any, but want some in case I someday do), they are the only ones that make holsters that actually fit it and flat out refuse to sell or ship them to the USA. This is not very good product support, or customer support. I hate to say it, but they will never get another penny from me as much as I like their products. Unless of course they someday redeem themselves.
  5. Eagles6

    Eagles6 New Member

    Oct 16, 2008
    Years ago I had a North American Arms .22 mag mini bought used. Eventually it quit firing. Being handy and a bit of a tinkerer I took it apart to "fix" it. Needless to say my efforts were in vain. I put all of the parts in a padded envelope, sent it back to NAA, asked them to fix it and send me the bill.
    3 weeks later I received a UPS package. Inside was a completely rebuilt, polished .22 mag mini with new grips and a reinstated lifetime warranty. The itemized bill of charges showed a balance owed of $0.00.

    I bought a Taurus .22 mag Ultralite revolver as a carry piece for a family member. Gave it to a "friend of a friend" who was a "gunsmith" for a trigger job. Long story short he completely trashed the weapon.
    Sent it back to Taurus with a note, asking them to repair it and send me the bill.
    They repaired it at no cost and reinstated the lifetime warranty and paid for shipping back to me.
  6. mnrivrat

    mnrivrat Senior Member

    Dec 24, 2002
    Reality Check : It will always be a matter of who got what results from dealing with whom.

    The fact is that most ,if not all of us, that have been around awhile have experienced some of the good, as well as some of the bad, in all of the companies. Putting any of them up on a pedestal will not quarantee the success of the next product you buy from them.

    I will admitt that if we didn't have our different favorites however, there would be a lot less choices out there. :D
  7. DeathByCactus

    DeathByCactus Member

    Sep 9, 2008
    Kimber, (EDITED) Just got my Pro CDP II back from Kimber, works flawlessly now and I am not afraid to carry it. Awesome company.
    Colt, only company who produced a 1911 that has not failed on me (initially), my pre-2000 colt .38 super.
    LWRC, love your sexy rifles.
    MidwayUSA, good company with prompt shipping.
    Talon Arms, do most of my dealings with them, they are nearby, friendly, intelligent and have what I want typically.
    There are more, but like the above poster said, putting them on a pedestal won't guarantee that the next order won't be a catastrophe or full of paper weightness and I'd rather not jinx myself.
    Last edited: Mar 1, 2009
  8. possum

    possum Mentor

    Oct 12, 2005
    Concord, N.C.
    springfield armory.

    MT GUNNY Participating Member

    Aug 19, 2006
    Kalispell MT
    Remington and Smith and Wesson
  10. KBintheSLC

    KBintheSLC Senior Member

    Jul 30, 2007
    Stalingrad, USA
    Ruger and Kel Tec for gun makers. Their service is awesome, and they make good products that any working American can afford.

    As for supplies, Midway USA, Ammunitiontogo.com, DoubleTap Ammo, and Brownells have always treated me well.

    As for local gun shops, I only really patronize 2 of them... Gallensons, and Doug's Shootin' Sports. There are others that are ok, but those two are great.
  11. Deanimator

    Deanimator Elder

    Mar 30, 2006
    Rocky River, Ohio
    Savage - I've got two Savage rifles, a 10FP Sniper in .308 and a 112BVSS in .30-06. Both of them are outstanding 600 yard guns. I'm sure they're outstanding 1,000 yard guns as well although I've never had the opportunity to find out. Savage is the value in a bolt gun, bar none.

    Glock - I've got two second generation Glock pistols, a Glock 19 and a Glock 22. I'm not sure I've EVER had a gun related malfunction in either gun, and I've had the 22 since they were introduced. When I go out today, it will be on my hip.
  12. ARS1911

    ARS1911 New Member

    Feb 2, 2008
    over yonder
    +1 springfield armory
  13. Dr. Tad Hussein Winslow

    Dr. Tad Hussein Winslow member

    Nov 14, 2007
    Dunno about love, but I'm uniformly pleased with products from Marlin, Savage, Stevens, Remington, Springfield, Winchester, Mossberg, CZ, Taurus, Baikal, Izhmash, SigArms, Kahr, RWS, Weirauch, milsurps, others.

    Good experiences with Brownell's, MidwayUSA, Numrich, CDNN, CTD, JSC, J&G, Davidson's, OpticsPlanet, theopticzone, SWFA, Natchez, Champions Choice, MidSouth Shooter's Supply, Dillon, many others. A lot more good than bad out there.

    I've had sketchy experiences with products from Ruger (new), Kel-Tec (new), Smith & Wesson (used), H&R (used), Mitchell (new), Rossi (new), T/C (used), IMI (used), couple others. Nothing real bad, just lemons or normal wear & tear.

    Pretty much ambivalent - not bad, but nothing to write home about - on Glock, Henry, ....
    Last edited: Feb 26, 2009
  14. Girodin

    Girodin Mentor

    Mar 22, 2008
    FBMG has taken pretty good care of me. My small local dealer is head and shoulders above all though. He seems to always have hard to get items and sells things at prices people acuse me of lying about. He has only raised his prices in proportion to what his distrubtors uped things since the scare and he didn't raise prices on anything he already had in stock. His pricing and honesty lets me know how full of it some other places are.

    I am very suprised to hear that.
  15. T J

    T J New Member

    Aug 29, 2006
    Central Texas
    Dillon Precision as far as reloading equipment and other gun related accessories. Prompt, friendly service. In my experience their no B.S. warranty is just that.
  16. TexasRifleman

    TexasRifleman Moderator Emeritus

    Feb 16, 2003
    Ft. Worth
    Dillon, Redding Reloading, and Midway are the only companies I can put in that list. They actually make me WANT to spend more based on how they have taken care of problems over the years.

    Redding especially. They have gone completely out of their way to make things right, one that was totally my fault.
  17. wrxguyusa

    wrxguyusa New Member

    Nov 20, 2008
    In addition to some of the above,

    Legal Transfers:
    After prices on ARs went through the roof their Stag rifle kits (minus lower) stayed at $599 until they finally raised to $609 in Jan.
  18. Delaware_Dan

    Delaware_Dan New Member

    Dec 9, 2008
    Ruger, I have 3 of them and I plan on getting a couple more.
  19. Milkmaster

    Milkmaster Senior Member

    Dec 29, 2006
    Murfreesboro, TN
    Henry Repeating Arms has been great to me. I would reccomend them to anyone by how i have been treated so far.
  20. Brian Williams

    Brian Williams Moderator Emeritus

    Dec 22, 2002
    Kampong Cham, Cambodia
    None of them, I do like the products of S&W, Colt and the now defunct Winchester.

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