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Old Yesterday, 10:06 AM   #1
BigShep85
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Local gun store, How much is too much?

Ok here comes the rant. I attend a local gun store because it is…the closest local gun store to me. This is not your normal gun store, and it is very large and well known. They have the best prices of anywhere around and an excellent police supply section HOWEVER…..I have gotten really frustrated with th service there.
They are TERRIBLE!!! They never help customers who are backed up everywhere. I went in Wednesday to pick up a gun I had bought offline and walked by a gentleman with well over $300 in ammo and supplies. This man stood in line (2nd) for over 15 minutes holding a giant box of ammo, and when he made it to the register he had a question that he asked, instead of helping the man they told him he would have to return to the other side of the store too ask the range desk. He lost his spot in line of course. They never process guns when they come in after ordered until you walk in and ask which then takes about an hour and no you can’t call. You are met with an army of automated voices which NEVER lead to a representative, UNLESS you ask (push #2) for the range desk where they refuse to help you.

I spend at least $50 every time I go in there to pick up a gun or accessory which has been about once a month for the past year. I have never had a good experience. They are crowded and their people are unknowledgeable IF you ever get to talk to one. A gentleman asked about a gun stock (supply) he saw online while I was there and the man behind the counter said to him “If it shows in stock online then we have it” so he gave him the gun model and GUESS WHAT….”Oh sometimes we don’t have them if the webpage isn’t updated”. I wanted to buy a speed loader when I checked out with my new revolver that was tagged as 8.99 and he rang it up as 13.99. Of course he didn’t notice so I pointed out the discrepancy and upon acting like this was an inconvenience for him he said “let me go get someone to fix this for you”. He then walked across the store and stood alone in the corner of the store and stared at me! After standing there for at least 4 more minutes, and yes I was counting at this point, I waved the guy back over and said forget it which didn’t bother him at all.
I just think it is garbage to treat you local customers like that. You have all these advocates of supporting your local gun shops but they seem to have no regard for the local customers. It seems that they have grown so large online that they don’t need or care about their local customers. It is really frustrating to see this happen to the place. I guess I am going to have to find another local dealer closer to home. I say local store because there are none closer to me but even now it is at lest 45 minutes away.
Ok I am done, rant over.
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Old Yesterday, 11:17 AM   #2
sugerwater
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I live in N.E. Ohio. My local store is TOP GUN SUPPLY. Doesn't get any better. They can ship your item about as fast as you can go to the store and buy it. They are good.
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Old Yesterday, 11:22 AM   #3
dogtown tom
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Quote:
BigShep85....I spend at least $50 every time I go in there...
As long as customers keep doing this why change the magic formula?
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Old Yesterday, 11:30 AM   #4
bannockburn
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BigShep85

I don't care how close they are to home, I would find some other gun store which had better service. I don't mind traveling (and paying), a little bit more for good customer service, decent selection, and a knowledgeable (friendly is a nice bonus too), staff.
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Old Yesterday, 11:44 AM   #5
Reloadron
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Quote:
Originally Posted by sugerwater View Post
I live in N.E. Ohio. My local store is TOP GUN SUPPLY. Doesn't get any better. They can ship your item about as fast as you can go to the store and buy it. They are good.
Top Gun on Mayfield in Chesterland. Great place though I don't get there very often from down my way in Bedford Heights. Very reasonable prices and very good service as well as conversation. What a good gun shop should be.

@BigShep85, Sounds like it's time to find another gun shop. Eventually maybe more people will start to think like you and it will become a very lonely place.

Ron
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Old Yesterday, 11:54 AM   #6
herrwalther
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Just because a place is large and well known in an area, doesn't make them the best store as far as prices or service go. There is a gun store near where I used to live that is only "large and popular" because it is the only gun store in a 40 mile radius. And it is run by a former LEO so lots of "cop buddies" show up. But their prices are terrible, services are terrible, rude, and very obnoxious staff. However my favorite gun store, you wouldn't even know it was a gun store driving by, looks more like a mechanic shop. Better prices and better service and often better selection.
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Old Yesterday, 12:05 PM   #7
NoVA Shooter
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Quote:
Originally Posted by dogtown tom View Post
BigShep85....I spend at least $50 every time I go in there..

As long as customers keep doing this why change the magic formula?
+1

and this...

Quote:
They have the best prices of anywhere around and an excellent police supply section
and this...

Quote:
They are crowded and their people are unknowledgeable IF you ever get to talk to one.
So they've got great prices, a good supply, have a lot of customers (including yourself) yet have bad customer service. Sounds like they've figured out what the consumers' priorities are.
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Old Yesterday, 12:08 PM   #8
cat_IT_guy
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Vote with your wallet. Stop spending there - there are lots of good companies online, and likely there are a number of "kitchen table" ffls in your area that can help you with transfers (and very possibly are even cheaper).
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Old Yesterday, 12:15 PM   #9
oneounceload
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Greed - if you are still shopping there, why are you complaining? They are obviously meeting your needs and the needs of a lot of others.
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Old Yesterday, 12:35 PM   #10
Sam1911
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The most well known/popular/progressive gun shop in our area actually has a sales floor manager who meets folks as they walk in the door. She gets an idea of what you want and if you're looking for assistance from the Staff, she takes your name and enters it into a tablet. When on of the gun counter staff finish up with a customer, they call you. On a given Saturday, that gives you about 5 minutes of wandering among the accessories and tactical gear while waiting for your name to be called.

Seems like that would add to their overhead, but it sure makes for quick and good customer turn-around.


Of course, the indoor range, club lounge with cigar humidor, network gaming area, training classrooms and such don't hurt business either.
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Old Yesterday, 12:48 PM   #11
AlexanderA
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Something strange is going on here. I keep hearing dealers crying the blues about how they can't make any money. Yet, judging from stories like the ones in this thread, there seems to be no shortage of demand, with customers crowding the stores to the point that they can't be waited on in a timely manner. The normal rules of economics would seem to indicate that if you have so many customers, you hire more staff so that you can actually make the sales. Or, other people will open competing stores.
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Old Yesterday, 12:57 PM   #12
Sam1911
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Gun stores are a hugely mixed bag. Lots of different business models at work, and several of them do seem to be viable. And some don't.
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Old Yesterday, 01:08 PM   #13
il.bill
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It certainly does get frustrating, but as dogtown tom posted, why should that particular gun store change when customers keep spending money?

I would have done without that $5.00 overpriced speedloader and left it at the checkout for the clerk to restock, and just walked out with the revolver to do my accessory shopping elsewhere (online if need be).
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Old Yesterday, 01:31 PM   #14
Sniper66
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I go to several different gun/ammo stores, big and small, in my area. Everyone of them is different in terms of price, inventory, and service. Even my local Walmart, 3 blocks from my house, has some .22 LR ammo recently, but their service and knowledge is non-existent. But, I bought 3 100-round boxes of .22LR standard velocity CCI this week. I tried really hard to support a new gun store that opened about a year ago, but they have almost no inventory and what little they have is grossly over-priced ($24.95 for a box of Hornady 17HMR). Consequently, I have yet to spend a dime in their store....but they are still open...go figure. I'll always support local and American-Made as long as it makes sense (to ME) to do so. If you have mede the management aware of your dissatisfaction and nothing changes, look elsewhere.
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Old Yesterday, 01:37 PM   #15
Red Wind
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My LGS is probably not the norm. They have excellent prices and a friendly, knowledgeable staff and low transfer fees. This is made even more remarkable considering they have no real competition for 30 miles in any direction.

Probably one of the few large local dealers in America in that situation.
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Old Yesterday, 01:48 PM   #16
LockedBreech
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I used to try and support local gun stores. I still would if I knew any nearby that were worth a damn, but there are only so many times a man can get wretched service, pay more, and want to go back.

These days I am a fairly merciless capitalist and do nearly 100% of my transactions through Bud's or Gunbroker and use whichever pawn shop or gun shop has the lowest FFL transfer fee. These days it's a pawn shop. They also are rude and have awful service, but they only get $20 from me, not the price of a full gun, and I don't have to listen to them try and sell me something I don't want or talk down to me.

I really hope one day I find a gun shop good enough to change my mind. One that doesn't assume they must know ten times more than me because they're on the other side of the counter and I'm young wearing glasses.
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Old Yesterday, 06:50 PM   #17
huntsman
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Quote:
Gun stores are a hugely mixed bag. Lots of different business models at work, and several of them do seem to be viable. And some don't.
Yeah but most seem to be trying to be Cabela's lite, at least the larger urban ones.

The box store wanna-be's here carry the same China crap that WW carries and while the price may be good the merchandise is questionable, the guns all seem to be the latest greatest Tacti-cool models, if there happens to be something vintage it's treated like Excalibur and over priced.

We have one small shop that still gets in stuff I find interesting and their service is very good, it's the only place I'd admit to having any loyalties to.
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Old Yesterday, 07:22 PM   #18
bangswitch
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Quote:
Originally Posted by BigShep85 View Post
Ok here comes the rant. I attend a local gun store because it is…the closest local gun store to me. This is not your normal gun store, and it is very large and well known. They have the best prices of anywhere around and an excellent police supply section HOWEVER…..I have gotten really frustrated with th service there.
They are TERRIBLE!!! They never help customers who are backed up everywhere.......
I notice you didn't name the store. Why not? A place like that could use some negative press. More people complain to each other and everyone else about this store, and somebody from the store sees the negative comments online, maybe it'll get them off their dead arses.

On the other hand, you mention that you can't get them to assist or answer questions, and then you state "their people are unknowledgeable" when you do ask a question. Why ask if they don't know?

Sounds like the place to go if you already know what you need and don't need technical advice (good prices). What they don't realize is how much better their business might be if they provided better service.
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Old Yesterday, 07:38 PM   #19
Blue Thunder
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My LGS is friendly, knowledgeable, and has their stuff together. I know the owner personally, the gunsmith I have work with as a part time employee in the 1990's and all is well. They meet my needs for all issues including reloading supplies and new guns. They are in Norcross Ga. They are my go to place for stuff I need vs the new Outdoors Mega-Store up in Acworth Ga. When you find a LGS that meets your needs, you support them and I am glad to do so.
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Old Yesterday, 11:50 PM   #20
Hardtarget
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I've been known to leave a stack of goods on a counter at several stores.They likely do not care. Maybe even the next customer buys the stuff I left. Thing is...I probably still need the stuff I just walked away from. I just go to another store and start over.

Mark
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Old Today, 12:02 AM   #21
george burns
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The biggest favor you can do yourself is to know what you want and what the going rate is before going in the front door. Otherwise you are assured t pay more than you should have.
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Old Today, 12:11 AM   #22
Ignition Override
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BigShep85:
Can you attend a fairly large gun Show within a reasonable distance? One seldom waits long to be able to handle an unfamiliar gun at any of the twenty five or so shows I've attended, from Ft. Worth to Atlanta, mostly near Memphis.

They tend to have much better service than some retail stores. Maybe I misread, but service seems to be your main complaint.

If no shows are really convenient, are they a much longer drive than the other two retail stores you might prefer to visit?
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Old Today, 07:48 AM   #23
HOME DEPOT GEORGE
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There are 3 shops on the island where I live and 2 of them will always get my business and here's a couple of examples why. The first happened when I went to use a 25.00 gift certificate my wife gave me for christmas- I go into the shop and grab an exploding target and a few boxes of 223 which came to around 31.00, I gave the owner the gift cert and went to hand him some cash to make up the difference and he said don't worry about it. The next was at a shop on the north end of Merritt Island that ships my guns for me whenever I sell one. In this instance I was buying an AR15 and when he totaled up the order It was more than I expected so I asked him if he would hold it until pay day then he asked me how much cash I had and I told him 670.00 ( the total was around 725.00). What really impressed me was he told me it was mine for 670 and he threw in 2 extra mags and 2 boxes of Federal 223. Sorry to ramble on but when I find a shop that appreciates my business like that they will get my money every time.
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Old Today, 08:33 AM   #24
Normandy
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If it were me, I'd give each of them 1/2 of my business. Outstanding dealers there.
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