Quantcast
The Unbreakable Umbrella - my experience - THR
THR  

Go Back   THR > Tools and Technologies > Non-Firearm Weapons

Welcome to THR
You are currently viewing our site as a guest which gives you limited access to view most discussions, articles and access our other FREE features. By joining our free community you will have, access to post topics, communicate privately with other members (PM), respond to polls, and access many other special features. Registration is fast, simple and absolutely free so please, join our community today!


If you have any problems with the registration process or your account login, please visit the help section.

Reply
 
Thread Tools
Old March 11, 2014, 01:48 PM   #1
meef
Member
 
 
Join Date: November 7, 2004
Location: Oregon
Posts: 1,649
The Unbreakable Umbrella - my experience

Just recently had to deal with Real-Self-Defense customer service and wanted folks to know how it went.

About 4-1/2 years ago I bought one of the premium model unbreakable umbrellas. They have a 5-year warranty.

I gave it to my wife and it has had plenty of use as we live in the Pacific Northwest - a place where it is rumored to rain every now and then.

In the time she used it, unlike the promotional videos, she never: 1) beat any heavy bags with it. 2) mauled any pumpkins. 3) cut any watermelons in half. 4) stood on it while stretched between a couple of chairs. 5) subjected it to gale force winds. 6) abused it in any manner other than normal use.

Last week when she was deploying it, the section that holds all of the moving mechanism came loose and the umbrella could neither be fully opened or closed. And such is the construction of the umbrella that no fix appeared possible.

Not being too happy about having my spendy umbrella giving up like this (even after 4+ years) I emailed the company - and here's where I was impressed far beyond my expectations.

I told them what happened and asked what they wanted to do about it. They responded in less than 12 hours. At their request I emailed a couple of pics of the situation and they very promptly wrote back and asked if I wanted a refund or a replacement. No hassle, muss or fuss - just an immediate offer to completely stand behind their product and warranty.

Well, fair-minded fellow that I am, I told them that since I had actually had over 4 years good service from their product and I realize that nothing lasts forever - I would be satisfied with a price adjustment on another umbrella. Heck, when you buy a set of tires, they never give you give you back full credit for something with 40,000 miles or so on it.

They responded with essentially, "Nope. Thanks for the offer, but we're standing 100% behind our product."

They then shipped me another umbrella Priority Mail, and they paid shipping too.

Amazing. This kind of customer service impresses me so much I just had to share it.

In fact, I was so impressed I bought one of their new telescopic unbreakable models to go in the package they sent me. Everything is due here this Thursday. The entire turnaround from the time I first emailed them will be 6 days - and it would have been less than that except I was a bit slow in a couple of my emails to them. They were even responding on the weekend.

So there you have it. If you've ever considered getting one of these things, you couldn't be dealing with a better company, IMO. If you break it, or it should happen to break, you will be completely taken care of faster than many places even ship new orders.

__________________
Arrrgghh!! People - there is no such word as "alot"!

“Sorry, Luke. I’m just doing my job. You gotta appreciate that.”
“Naw… calling it your job don’t make it right, Boss.”
meef is offline  
Old March 11, 2014, 02:10 PM   #2
Yo Mama
Member
 
 
Join Date: June 4, 2008
Posts: 2,511
I pay extra for quality and customer service. It means everything to me. Good to hear they took care of you.
Yo Mama is offline  
Old March 11, 2014, 07:07 PM   #3
CWL
Member
 
 
Join Date: January 6, 2003
Posts: 6,446
Great testimonial! I love hearing about good experiences with products & manufacturers.

I also have one of their umbrellas, owned it at least 5 years, and have had no problems with mine during all this time... granted, I live in Sunny California, but I have taken it with me often on business trips to Asia, where it has always kept the rain off. Never needed to hit anything with mine yet, but good to know that I can!
__________________
Vae Victis
CWL is offline  
Old March 11, 2014, 09:27 PM   #4
hso
Moderator
 
 
Join Date: January 3, 2003
Location: 0 hrs east of TN
Posts: 40,476
WOW!

That's impressive.
__________________
SAF Life Member/NRAILA Contributor
******************
Please Read The Forum Rules

TheHighRoad exists to provide a higher grade of discussion than is found on some other gun forums so antis and undecideds can see that gun owners and RKBA advocates are not the reckless misanthropes they tell everyone we are. Personal attacks, group stereotyping, macho chest-thumping, and partisan hackery are low road and hurt all of us.
hso is offline  
Old March 11, 2014, 10:43 PM   #5
rondog
Member
 
 
Join Date: June 29, 2007
Location: Commurado
Posts: 5,963
The testimonial you just gave here is why they do this. You can't buy better advertising than a happy customer that's telling other people how happy he is!
__________________
Ever feel like the world's a tuxedo, and you're a pair of brown shoes?
- George Gobel
rondog is offline  
Old March 12, 2014, 12:15 AM   #6
Tinman357
Member
 
 
Join Date: January 2, 2006
Location: Puget Sound
Posts: 187
Well, that seals it. I'm getting one
__________________
Obama was elected by the unwashed masses... Now we're all getting hosed....
Tinman357 is offline  
Old March 12, 2014, 12:53 AM   #7
Gordon
Member
 
 
Join Date: December 26, 2002
Location: central Kali.
Posts: 7,326
me too
__________________
Bring me two 1911s,
I want one for each hand,
We'll set sail with Colonel Cooper,
Though we never leave dry land,
All the goblins, I've forgot 'em,
I buried them in the sand
So give me two 1911s,
one for each hand.
Gordon is offline  
Old March 12, 2014, 11:51 AM   #8
Deltaboy
Member
 
 
Join Date: November 21, 2008
Location: Texas
Posts: 5,802
That is great.
__________________
I just an ole sinner saved by Grace and protected by Smith & Wesson.
Deltaboy is offline  
Old March 12, 2014, 12:04 PM   #9
Madcap_Magician
Member
 
 
Join Date: April 8, 2009
Location: MN
Posts: 1,478
And that's why Mr. Kurz does it. You were happy, bought another umbrella to go with your first, and two more people just from this thread now want to buy one.

Mine isn't broken, so I don't need to go through that process.

I think I might be able to take a little credit for the telescoping idea, I e-mailed them about a year and a half ago telling them if they made a telescoping umbrella about 21" long that could be used with stick techniques, I'd buy it in a heartbeat... they wrote back and said it was a great idea, and then about a year ago I got an e-mail saying PLEASE BUY OUR AWESOME NEW TELESCOPING UMBRELLA!!!

It looks awesome, but I haven't had the money to make good on my promise. You'll have to let us know how it is.
__________________
Hakkaa päälle!
Madcap_Magician is offline  
Old March 12, 2014, 12:15 PM   #10
Sol
Member
 
 
Join Date: July 29, 2011
Posts: 558
I've never seen an umbrella last more than one wet season around here.

4+ years of service is impressive.
Sol is offline  
Old March 12, 2014, 01:00 PM   #11
meef
Member
 
 
Join Date: November 7, 2004
Location: Oregon
Posts: 1,649
Madcap_Magician re: the telescoping umbrella.
Quote:
It looks awesome, but I haven't had the money to make good on my promise. You'll have to let us know how it is.
You can bet on it. I'd been thinking about getting one for a while, but this experience pushed me over the decision line.

I fully expect it to be everything they claim. I know I always liked my wife's full-size one. I think that the concept of a compact one is a great innovation.

I will definitely be posting an opinion soon. And there's still plenty of rain left in this season (unfortunately) to put it to the test.
__________________
Arrrgghh!! People - there is no such word as "alot"!

“Sorry, Luke. I’m just doing my job. You gotta appreciate that.”
“Naw… calling it your job don’t make it right, Boss.”
meef is offline  
Old March 12, 2014, 07:32 PM   #12
Fred Fuller
Moderator
 
 
Join Date: March 26, 2004
Location: AL, NC
Posts: 20,095
http://real-self-defense.com/portfolio_entries/tips/

All this, and self defense tips too? What a company.
__________________


MINDSET - SKILLSET - TOOLSET - IN THAT ORDER! -with props to COL John Boyd, USAF
http://globalguerrillas.typepad.com/john_boyd/
Fred Fuller is offline  
Old March 13, 2014, 06:20 AM   #13
docnyt
Contributing Member
 
 
Join Date: September 20, 2009
Location: HeArT of DiXiE
Posts: 1,284
Cool. Will move from wish list to shopping cart.
__________________
Surculus ergo sum
docnyt is offline  
Old March 13, 2014, 05:08 PM   #14
meef
Member
 
 
Join Date: November 7, 2004
Location: Oregon
Posts: 1,649
Well.... they're here.



I have to admit that I had some concern about springing for the telescoping model because it certainly wasn't cheap, and I didn't know if I could justify the "want it" factor.

Now that it's here - I'd do it again in a heartbeat. High quality piece of equipment and it even comes with a spare canopy, I guess that's in case you manage to damage the original one beating down a horde of zombies. I think you'd get quite a few of them before installing the new part would be needed.

A couple of observations:

Both of these are very inconspicuous as potential weapons, although I suppose members of the "Unbreakable Umbrella Club" might pretty quickly spot the regular size model.

But the telescoping umbrella is just invisible for all practical purposes. It looks like anything but a weapon (more like a compact umbrella, for example...)

Walking around in sunny weather with the full-size one "might" make folks wonder why you're carrying an umbrella in July. Not so much so with the compact one. I just can't imagine it drawing attention pretty much anyplace. It's less noticeable than a completely healthy-looking person carrying a cane.

And after careful self-testing with it - I can assure you that you would not want to get hit on any part of your body with this thing!

Summary:

I like having things that can go hit/poke/jab handy for use for self defense. And these will even keep the rain off in the meantime.
__________________
Arrrgghh!! People - there is no such word as "alot"!

“Sorry, Luke. I’m just doing my job. You gotta appreciate that.”
“Naw… calling it your job don’t make it right, Boss.”
meef is offline  
Old March 14, 2014, 05:57 PM   #15
Thomas Kurz
Member
 
 
Join Date: April 18, 2011
Location: Vermont
Posts: 4
We are very grateful for your spreading such kind words about our company. As for
Quote:
“They responded with essentially, "Nope. Thanks for the offer, but we're standing 100% behind our product",”
when you bought our product, you got our warranty. We give our word and we keep it.
__________________
www.real-self-defense.com
Thomas Kurz is offline  
Old March 14, 2014, 06:04 PM   #16
Thomas Kurz
Member
 
 
Join Date: April 18, 2011
Location: Vermont
Posts: 4
Quote:
You can't buy better advertising than a happy customer that's telling other people how happy he is!
True, but we don't do it (stand behind our warranty) because it pays. That would be the merchant mentality. We do it because we said we would.
__________________
www.real-self-defense.com
Thomas Kurz is offline  
Old March 15, 2014, 10:18 PM   #17
hso
Moderator
 
 
Join Date: January 3, 2003
Location: 0 hrs east of TN
Posts: 40,476
Mr. Kurtz,

Good to see you back at THR.

I've been a happy UU owner for many years and mine has accompanied me from Kuwait to California giving me great confidence I could "weather" any storm.
__________________
SAF Life Member/NRAILA Contributor
******************
Please Read The Forum Rules

TheHighRoad exists to provide a higher grade of discussion than is found on some other gun forums so antis and undecideds can see that gun owners and RKBA advocates are not the reckless misanthropes they tell everyone we are. Personal attacks, group stereotyping, macho chest-thumping, and partisan hackery are low road and hurt all of us.

Last edited by hso; March 15, 2014 at 10:23 PM.
hso is offline  
Old March 15, 2014, 10:27 PM   #18
meef
Member
 
 
Join Date: November 7, 2004
Location: Oregon
Posts: 1,649
Quote:
True, but we don't do it (stand behind our warranty) because it pays. That would be the merchant mentality. We do it because we said we would.
And that right there is the philosophy for a successful and honorable life in general.

If more people/companies subscribed to it, the world would be a better place.

__________________
Arrrgghh!! People - there is no such word as "alot"!

“Sorry, Luke. I’m just doing my job. You gotta appreciate that.”
“Naw… calling it your job don’t make it right, Boss.”
meef is offline  
Old March 18, 2014, 08:03 PM   #19
ApacheCoTodd
Member
 
 
Join Date: June 30, 2011
Location: Arizona
Posts: 3,291
Well, that's damn nice and refreshing to hear.

So now, your first one is relegated to non-functional-disguised-as-an-umbrella pumpkin mauler?
ApacheCoTodd is offline  
Old March 22, 2014, 02:59 PM   #20
Derry 1946
Member
 
 
Join Date: June 28, 2011
Posts: 350
The Unbreakable Umbrella - my experience

Handy thing about living in New Orleans is there's a chance of a downpour any day of the year. An umbrella is never out of place. Thanks for the info. And it's actually pretty common to see people using umbrellas here as parasols on hot sunny days.

Last edited by Derry 1946; March 22, 2014 at 06:18 PM.
Derry 1946 is offline  
Old March 24, 2014, 06:06 PM   #21
readyeddy
Member
 
 
Join Date: May 8, 2012
Posts: 595
I will just add that it is one terrific umbrella. It is well made and will not fall apart like other umbrellas.
readyeddy is offline  
Old March 24, 2014, 07:30 PM   #22
SleazyRider
Member
 
 
Join Date: February 25, 2008
Location: New York
Posts: 1,750
Dang, I wish this company made computers, and cars, and refrigerators … and guns!
__________________
No one who is young is ever going to be old.

---JOHN STEINBECK, East of Eden
SleazyRider is offline  
Old March 24, 2014, 07:57 PM   #23
JN01
Member
 
 
Join Date: February 7, 2006
Location: SW Ohio
Posts: 424
Is there a big difference in durability/strength between the standard fiberglass ribs and the steel ribs? Is the steel worth the extra cost?
JN01 is offline  
Old March 25, 2014, 08:28 PM   #24
Thomas Kurz
Member
 
 
Join Date: April 18, 2011
Location: Vermont
Posts: 4
Steel ribs with steel hinges will last longer than fiberglass ribs with plastic hinges--likely more than a couple of lifetimes. Also an Unbreakable® Umbrella with steel ribs (Premium model) can take a couple more machete whacks than an Unbreakable® Umbrella with fiberglass ribs (Standard model), but then who needs that?
__________________
www.real-self-defense.com
Thomas Kurz is offline  
Old March 26, 2014, 04:56 PM   #25
JN01
Member
 
 
Join Date: February 7, 2006
Location: SW Ohio
Posts: 424
I hadn't thought about the hinges. Thanks.
JN01 is offline  
Reply


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 10:26 AM.


Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
vBulletin Optimisation by vB Optimise.
This site, its contents, Shooting Reviews, and its contents are Copyright (c) 2010-2013 Firearms Forum, Inc.
IMPORTANT DISCLAIMER
Although The High Road has attempted to provide accurate information on the forum, The High Road assumes no responsibility for the accuracy of the information. All information is provided "as is" with all faults without warranty of any kind, either express or implied. Neither The High Road nor any of its directors, members, managers, employees, agents, vendors, or suppliers will be liable for any direct, indirect, general, bodily injury, compensatory, special, punitive, consequential, or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to data arising out of the use or inability to use this forum or any services associated with this forum, or damages from the use of or reliance on the information present on this forum, even if you have been advised of the possibility of such damages.