azrocks
Member
- Joined
- Jun 28, 2016
- Messages
- 659
Three weeks ago I walked into Dillon Precision HQ and walked out for the first time in my life ready to reload. Our salesman was one of those rare individuals who are great at what they do - sales - not through deception but rather through a solid knowledge of the product at hand and an obvious passion for the hobby. He was up-front right from the get-go on what the total cost for getting into reloading would be, how my savings expectations were over-optimistic, and what would be my best choice in equipment & components. Just an all-around great guy who guaranteed absolutely zero after-sale remorse. Plus - he led me through the entire reloading process, start to finish, so I had a very good understanding of exactly what was involved and how to do it before I even got my press home.
At the time - still a complete novice - I had chosen some moly-coated lead bullets and a fast powder for my first reloading attempt. But after a couple days of reading (guess research should come before the purchase, but sometimes I'm a little backwards), I decided I'd rather start out with FMJs and something a bit slower. So back to Dillon I went. I didn't think they'd take back the molies, as there's no good way to tell if any were missing in the bulk box they came in, so I didn't bother. With new bullets & powder in hand, I went back home to reload for the first time. The Dillon instructions were easy to follow, and later that day I was cranking out ammo that - as subsequent range time would confirm - were the most accurate 9mm 'plinking' rounds I had ever shot. Not too shabby for my very first time reloading, and in no small part due to the excellent foundation I had received from my in-store tutorial.
Unfortunately, I noticed a couple days after my last purchase that the FMJ bullets had got rung up accidentally as a pound of powder. More unfortunately, since I didn't notice the error up front, I had no way of proving that I didn't actually purchase the powder. Without much hope, I returned to Dillon (this time with the moly bullets as well), and asked if there was any way I could return the bullets and/or correct the mischarge. Without blinking an eye or asking a question, they took care of both on the spot. Not only that - but their computers were down at the time - so instead of making me jump through hoops or come back later - they gave me a cash refund (I paid via card).
Fast forward to today, and I'm shopping for a pair of glasses. They carry the brand I want (Wiley-X), but can't do Rx work. I tell the guy up front I'd like to try some on, but obviously need prescription lenses so I can't purchase from them. Completely unfazed. I received the exact same service - great service - that I would have expected if I was actually buying from them. No subtle frown when he realized I wasn't buying anything. No rush to get on to a 'real' customer. Just another great guy.
No - not affiliated in the least. Don't know any of them personally. But it's pretty rare when everyone you meet in an organization makes you feel like family. Even if my new 550B was a POS I'd be hard-pressed to look elsewhere considering the excellent customer service I've received. The fact that it does what it's built to do very, very well is just icing on the cake.
At the time - still a complete novice - I had chosen some moly-coated lead bullets and a fast powder for my first reloading attempt. But after a couple days of reading (guess research should come before the purchase, but sometimes I'm a little backwards), I decided I'd rather start out with FMJs and something a bit slower. So back to Dillon I went. I didn't think they'd take back the molies, as there's no good way to tell if any were missing in the bulk box they came in, so I didn't bother. With new bullets & powder in hand, I went back home to reload for the first time. The Dillon instructions were easy to follow, and later that day I was cranking out ammo that - as subsequent range time would confirm - were the most accurate 9mm 'plinking' rounds I had ever shot. Not too shabby for my very first time reloading, and in no small part due to the excellent foundation I had received from my in-store tutorial.
Unfortunately, I noticed a couple days after my last purchase that the FMJ bullets had got rung up accidentally as a pound of powder. More unfortunately, since I didn't notice the error up front, I had no way of proving that I didn't actually purchase the powder. Without much hope, I returned to Dillon (this time with the moly bullets as well), and asked if there was any way I could return the bullets and/or correct the mischarge. Without blinking an eye or asking a question, they took care of both on the spot. Not only that - but their computers were down at the time - so instead of making me jump through hoops or come back later - they gave me a cash refund (I paid via card).
Fast forward to today, and I'm shopping for a pair of glasses. They carry the brand I want (Wiley-X), but can't do Rx work. I tell the guy up front I'd like to try some on, but obviously need prescription lenses so I can't purchase from them. Completely unfazed. I received the exact same service - great service - that I would have expected if I was actually buying from them. No subtle frown when he realized I wasn't buying anything. No rush to get on to a 'real' customer. Just another great guy.
No - not affiliated in the least. Don't know any of them personally. But it's pretty rare when everyone you meet in an organization makes you feel like family. Even if my new 550B was a POS I'd be hard-pressed to look elsewhere considering the excellent customer service I've received. The fact that it does what it's built to do very, very well is just icing on the cake.
