Has anyone dealt with Standard Mfg out of Connecticut? I purchased a BCG from them a few months ago and used it in a custom build for a friend. We went out to the desert to test the AR-15 and had short stroke, single fire issues. First time ever to have any issues with one of my builds. It turned out to be the BCG. I put another manuf. BCG into the gun and it runs like a dream now. I have measured and compared this BCG with others and the Gas Key seems undersized and not staked well. Otherwise I don't see any differences. I contacted them on their website, got no response. contacted them again and got a short reply of "send it back and we will check it out". Really? No RMA? I have never dealt with such casual attitudes like this. I was a materials analyst for most of my 40 year career and know proper dealings with Supply Chain issues, warranties, return authorizations, etc.
I made a few phone calls and the same woman answers the phone, told me to send her an email. That didn't work well....no replies to my emails. Finally after weeks of this silliness, I called again this morning. I asked why they are avoiding me. She got rude and told me to send the item in, angry voice, with "Have a good day!" and then hung up on me. Wow! I am not going to purchase any products from Standard Mfg ever again. I have dealt with many and most Firearm Manufacturers and have never ever been treated rudely by any of the customer service or technical people. Lessons learned.
Edit added....
Please note that the greatest frustration is lack of response to my several emails to get this resolved in the first place. Additionally I was hoping for an email response that would have advised me of the correct address and department or person to reference.
If they don't offer that kind of professional dealings, then I will know for future reference. I usually try to buy products that go into builds for other people that are good quality, because I care about what I do for other people and take pride in my work and service. I was embarrassed that this lady who asked me to build the AR-15 for her, took that day off, was excited to have a day of testing her "Baby" as she called it, and then we had the failure of the BCG to function. I also learned to take spare parts out with me when doing that kind of testing. First time to experience this and again, lessons learnedl.
I made a few phone calls and the same woman answers the phone, told me to send her an email. That didn't work well....no replies to my emails. Finally after weeks of this silliness, I called again this morning. I asked why they are avoiding me. She got rude and told me to send the item in, angry voice, with "Have a good day!" and then hung up on me. Wow! I am not going to purchase any products from Standard Mfg ever again. I have dealt with many and most Firearm Manufacturers and have never ever been treated rudely by any of the customer service or technical people. Lessons learned.
Edit added....
Please note that the greatest frustration is lack of response to my several emails to get this resolved in the first place. Additionally I was hoping for an email response that would have advised me of the correct address and department or person to reference.
If they don't offer that kind of professional dealings, then I will know for future reference. I usually try to buy products that go into builds for other people that are good quality, because I care about what I do for other people and take pride in my work and service. I was embarrassed that this lady who asked me to build the AR-15 for her, took that day off, was excited to have a day of testing her "Baby" as she called it, and then we had the failure of the BCG to function. I also learned to take spare parts out with me when doing that kind of testing. First time to experience this and again, lessons learnedl.
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