Beretta warranty service

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denster

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Has anyone had to use Beretta's warranty service. If so how long did it take? I bought a Beretta Tomcat .32 back in March. It failed on the 8th round when the tip of the triggerbar fractured off disabling double action. Beretta requires you send in warranty work through the dealer where purchased and I did so. I had my dealer check on it yesterday and it shows still awaiting inspection even though they received it on 4-4-21. Curious how long it takes.
 
I've read on a few forums, service is taking a while. Italy was hit harder than the US, by the Corona Virus. I don't know if the gun needs to go back to Italy for service, but if you've looked for new Beretta's, you'll note they are hard to come by.

For instance, you can't buy a Beretta from Wilson - not available, and nearly all of the Langdon LTT Beretta's are out of stock. Both have been out of stock for a while with no availability in sight.
 
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I've read on a few forums, service is taking a while. Italy was hit harder than the US, by the Corona Virus. I don't know if the gun needs to go back to Italy for service, but if you've looked for new Beretta's, you'll note they are hard to come by.

For instance, you can't buy a Beretta from Wilson - not available, and nearly all of the Langdon LTT Beretta's are out of stock. Both have been out of stock for a while with no availability in sight.
Doesn't have to go back to Italy. All it needs is a trigger bar and 5 minutes to install. If I knew it was going to be this big a deal I would just have ordered a aftermarket triggerbar and installed it myself.
 
They weren't terribly impressive 20ish years ago when I had to have parts for a 96. They sent the wrong part twice even though I gave them the number and name from their own nomenclature. They got it right third time. No charge at all to me.
 
As an owner of three PX4s and a Stoeger I have never needed any Beretta service. However, having been on the Beretta forum for years, I have noted some complain most don't in regard to their service. As for parts, if in stock, not a problem, if out of stock, took a week or two longer but was informed of a time delay with a rough estimate of when parts may be available.

Of course since the Wuhan things around the world got backed up.
 
Their warranty service has been awful. In early June I sent in a 21a that I purchased in late March. From the factory, brand new, the trigger would not reset after a double action trigger pull or after decocking without drawing the hammer back a few mm to reset it. I called very early in June and was told to send it in, was sent a label.

Their website indicated that they received it on June 16. They’re warranty website last updated the status as “awaiting inspection” on June 24. I called several weeks later and after about a 20 minute wait, I was told, “The guy who updates the website retired so nobody is updating it anymore with current warranty repair status.” While it hasn’t updated status since June 24, it was still awaiting inspection. I’ve called about every two weeks to check the status. Usually I can’t get through because they close by 2 pm pacific time and the hold time is minimum half hour and usually more like an hour.

Finally in late August it was “inspected”. It was determined that a “trigger bar” needs to be replaced, they had ordered the part, and as soon as it arrived they would install it and ship it right back. I’ve called twice since then and the representatives have simply repeated the same message, word for word. No eta. No communication.

Beretta has had the gun longer than I have. I’m not sure the reason. They couldn’t confirm if the part needed to arrive from Italy so who knows.

I am very dissatisfied with their customer service.

I also think that with such loooong turnaround time on warranty service that their warranty should be for longer than one year.
 
Had a crummy Italian made M9A3, numerous issues. Rear sight dovetail was milled incorrectly, couldn't make it through a mag without FTF/FTE. They sent me a new rear sight (took 2 months), and ignored me on the jamming issues. I ended up on the advise from THR shimming the rear sight to keep it in place, Wouldn't acknowledge the malfunctioning in various emails. Last email ended in them considering the matter resolved. They found a way to screw up a 40 year old design via complacency.

I am glad this happened after buying my 1301 shotgun because it is fantastic. If it happened prior, I wouldn't have considered it. This has caused me to part ways with Beretta. I will keep my 1301 and Inox 21A, but they have lost me for any future purchases.
 
IIRC, Beretta farms out warranty work to a couple of gunsmith outfits like Midwest Gunworks, perhaps others.
 
It’s terrible because I love the firearms but such poor turnaround time on something as simple as a machined steel rod like the trigger bar leave me wary of future purchases.
 
After a local PD had the entire departments batch of supposed brand new Beretta 90-2's had malfunctions immediately. There was something like a 85% failure rate on their very first range day and their officers couldn't even qualify with them. So after months of Beretta having every single weapon in for repair, they came back and their failure rate went down to roughly 50%....the department switched to Glock.

After that and the way they treated a local PD I don't expect any better service from them from a very very small fish like me.
 
I also think that with such loooong turnaround time on warranty service that their warranty should be for longer than one year.

FYI: If you send in your registration, your warranty goes from 1 year to 3 years
 
You sent the pistol in June and still hasn't been repaired and its almost November...thats insanity and I personally will be skipping Beretta for any firearm I may desire.
 
Call and demand a refund. If they can’t provide a working product for your money, they have violated the most basic contract law.
 
Update: Still waiting. Asked many times to speak to a supervisor. Always busy and will call me back. Hasn’t happened yet…. Filed a complaint with the Better Business Bureau. No response to that either. Not a recommended company to purchase from.
 
Keep trying.

Covid has thrown a wrench in a lot of companies and it’s very hard for them right now. The folks at Beretta are top notch and they WILL take care of you.
 
The folks at Beretta are top notch and they WILL take care of you.

I would say that statement has been shown to be false. The pistol has been at Beretta for 9 months. They have refused to speak with the customer or offer any updates or apologies.

I've had to return 3 pistols in 30 years. The first was a S&W M&P40 with a FTF issue. It was returned within a couple of weeks and has been perfect the past 15 years. Second was a S&W PC Shield with a bulged barrel. Two months and was returned with another bad barrel.

Third is my SA XDM Elite 10mm. Frame had texture flaws. Looked like the mold wasn't heated properly. It's been exactly a month and they said a 2-4 week turn around, so we'll see.

I was really interested in the .40 S&W APX Centurion, but the OP's story has me reconsidering.
 
I bought a Silver Pigeon and wanted to remove the auto safety removed… “contacted” Beretta… what a joke waste of time. I just took the thing apart and removed a few parts.

fyi… they wanted a me to mail the shotgun all around world and back… NOT CHEAP!
 
I would say that statement has been shown to be false. The pistol has been at Beretta for 9 months. They have refused to speak with the customer or offer any updates or apologies.

I have to agree. Some people never seem to realize how important it is to COMMUNICATE! All we need sometimes is for the customer service people to explain to the buyer what's going on and what's causing the delay and then fixing the problem. Also, the "Covid excuse" is getting a little tiresome and lame in its repetition.
 
I own several Beretta guns, shotguns. I bought a dog of a used 391 for the wife, synthetic, hunted in salt water. Refinished it, replaced the nasty synthetic with a new wood set from Beretta, fitted to her. Beretta sent me a wood forearm with no brad. Call, you must take the brad out of the old forearm, with a punch, What, the synthetic does not have a brad….. we will send you a brad…. So 6 months later, multiple calls, no brad, a little freeking blued brad. So, I go to Midwest, a brad for pennies, I ordered two, screw you Beretta and Beretta USA..
They do not care, same story over and over. What service….service does not exist. It has been 5 years and still no brad from them!
 
They stopped answering the phone entirely. After 10 minutes on hold, it directs you to a “delete-before-listening” type voicemail box then hangs up. Now that’s service!
 
I hate warranty service. Working with Pella on a sliding glass door that arrived with no internal parts. Off subject I know, still sucks. I purchased a Mossberg MC1 that had a problem with RTB. Called said six to eight weeks. Advised to mail it to them. Fun, get to go to UPS in Syracuse and stand in line forever and pay a high fee to just get something to work as it should have out the box. Said to myself, I am a smart guy. I install all sorts of advanced firewalls network gear, a pistol shouldn't be so bad. I work on all my long guns and restore rifles all the time. I still work on my own truck. So I did just that. Took a good look at the guide rod and it was rusted. Found a fix on the internet. All fixed. After 200 plus rounds of all sorts of ammo, no FTF at all. Now I like the pistol, but will be leery of the brand in the future. It doesn't matter how good the warranty is if you have to use it. Yes, some slip through. Those who can turnaround fast demonstrate good service. Those who can't get back to you in 9 months, must either make a bad product or just don't care about the customer and their own employees. I could be very wrong on both those counts, but their non response would speak loudly to both those remarks.
 
I have a Tomcat with the broken frame.
Beretta wouldn't do anything about it. They gave me the phone number of some gunsmith and he had no idea why or how they got his number.
Worst CS in the industry as far as I'm concerned.
 
It doesn't matter how good the warranty is if you have to use it.

Agree about not wanting to have to test customer service via the warranty (who would?) but if you do have to, how good the warranty is and how well the customer is treated when seeking redress counts for a lot. A whole lot. Just ask the apparent majority of people who have experienced and/or who are experiencing grief with Beretta's customer "service".
There's just no good excuse for any company not being helpful in a timely and meaningful way for customers experiencing problems with their product. If you're not going to honor your "warranty", don't offer one. If you don't plan on assisting customers who might have problems with your product, it's only fair to add this caveat to the purchase transaction: "If you have a problem with our gun, you are on your own. Our best and only advice is to contact a competent gunsmith".
 
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