Hornaday Customer Service!!

they all have great customer service…. except the Red Head! lol

I called Hornady last year about a bent de-capper on my 6.5Grendel die.

The lady I spoke with was really crabby, was able get a replacement, but I'm pretty sure it was this lady . . . .

Its always good to hear about another "stand-up" company in the firearms industry!

derek45 said:

The lady I spoke with was really crabby

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Sounds familiar. I've found that talking to Tech Service instead of Customer Service is my best bet.

Yep, it's all about which employee you talk to. I only called Hornady twice and am batting 500 with them. First time was to get some shims for my AP powder measure and had them in three days. Next time was to get a new o-ring for the small shell holder in a new bullet puller kit. The o-ring was split and wouldn't keep the 3-piece holder tight on the cartridge so it always fell inside the puller before the cap would get tight. The grumpy woman I spoke to told me the o-rings were supposed to be split and only got grumpier when I asked her to explain why the other two weren't split, and that regardless of her explanation I'd like a replacement. She never would agree to send a replacement so I just picked one up at a hardware store. When my 9mm sizing die's insert started pulling from the die body I didn't bother calling them and just replaced it with an RCBS die which is a much better die.

Tech Service has always been good to work with. I typically wait and call Hornady after I have more than (1) item I need/want.

Last time, I was 'overhauling' my LNL AP, had 4-5 different part numbers I needed, and somehow ended up speaking with Customer Service.

Everything was ok for the first couple items, then she got her knickers in a twist. I "want more spring-washers than the press was originally sent with, I was asking for 10 shims for LNL bushings, and all these other items,,,,,, It was then implied that I could be "repairing other peoples presses and expecting Hornady to provide free parts." (WTH!?!)

As calmly as I could, I assured her that spring washers and bushings couldn't be THAT expensive, and I'd be happy to pay for whatever she wanted me to pay for.

I still haven't quite figured out how we went from "I need 10 shims" to 'you're fixing other peoples presses!' in 2.6 seconds, but,,,,, I'll be sure to ask for TECH Service next time!

A week or two ago I called Hornady tech support because one of the indexing balls in my #45 shell plate would not stay in place. Hornady paid shipping both ways and I had the shell plate back in a little over a week. Hard to beat that for good service.

Always talk to tech service.

The company needs to be told about their employees being rude to customers. It would not take many bad contacts to drive paying customers to other brands of equipment.

Dogleg7 said:

The company needs to be told about their employees being rude to customers. It would not take many bad contacts to drive paying customers to other brands of equipment.

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I bought from a un-named company, mags, I ask for a refund because the mag was not functional. They wanted me to do a 10% restock, pay for shipping, and lost shipping from the order. So I nicely called and asked about the refund issue… CS guy was not happy. quote, “I’m not even going to argue with you, here’s a shipping label” phone clicked.

they had free shipping last weekend for $100 orders. I was like, naw! I won’t be buying from them. PM if you want to know the company

Not buying from the company you speak of is good, but you should let them know that you are no longer dealing with them for a reason. If they don't know they have a problem, they can't fix the problem.

I had a problem with a pair of my personal 10 x 50 binoculars many years ago. They were "B" with the "Forever Warranty". Sent them to their repair center. They contacted me and said the binoculars were out of focus and it would cost $29.95 to be repaired. Asked about the "Forever Warranty" and was told that didn't apply to binoculars. Paid the fee and got my binoculars back, still using them. What they didn't know was that I owned a sporting goods store (had an FFL for 35 years). I never sold another set of "B" binoculars to any customers. When someone asked about which binoculars to buy, I always told them anything but "B" because they would not honor their warranty for me.

Ya know, the Redding dies come with an Allen wrench included right from the factory . Though the 10+ Allen wrenches I have from them are probably the most expensive (certainly by weight) in the toolbox. And I don't use their rings anyway!

They have great tech service!!! Of course, I’m biased as a NE boy. And I know several of the people from there, and so if there is an issue you can redirect the conversation in friendly Midwestern fashion and drop a couple names… that always seems to work. Haha. Most of the tech desk are fellow gun lovers etc, and man… you can get a good conversation going….

A few months ago I put in a warranty claim on Hornady's. Reported that one of the C Clips holding my press arms in place flew off in use and I couldn't find it. They sent a "we got your request" email right away. It took 10 days, but my next contact was a "Warranty Order Confirmation" email, followed a day later by Hornady Warranty Order Shipped. They shipped 4 new E clips. Naturally, I took the press apart, cleaned an lubed everything, and put it all back together. Not as much to go wrong with a single stage press.