soonerboomer
Member
I recently purchased two Cold Steel knives. Both had misprinted logos that said "COLO STEEL" instead of the proper "COLD STEEL" (see attached pic). I attempted to contact Cold Steel customer service by email. Below is a cut-and-paste of my email interaction with them.
Bottom line: I will never again purchase Cold Steel products!
1st Email sent by me on 4/23 at 2am:
I recently ordered and received two Cold Steel Kudu knives. When I receive the knives I opened them up to discover that the blades are marked COLO STEEL instead of COLD STEEL. In comparing it to a Cold Steel Roach Belly I can clearly tell that there is an "O" where the "D" should be. Are these knives legit? Or, have I receive a knock off copy? Knife blade says China on it directly under the words COLO STEEL. Please advise.
Thanks
[No Reply for 5 days]
2nd Email sent by me on 4/28 at 5pm:
Its been almost one week since I asked this question. I'm just curious if you all we're planning to answer?
Cold Steel's Reply on 4/29 at 2pm:
Do you have a picture of the knife you can forward to us?
3rd Email sent by me on 4/29 at 3pm:
Here's a close-up pic of one of my "COLO" STEEL KUDU knife. As you can see the fourth letter is an "O" instead of at "D". Both knifes I purchased are like this. [below pic was included]
Cold Steel's Reply on 4/29 at 4pm:
That is actually a misprint that had been found on some of the Kudu knives. That does not appear to be a knock-off.
4th Email sent by me on 4/29 at 5pm:
Okay?... this is good to know, I guess... but I assumed Cold Steel sold first quality products. It would be nice to own knives that are not "misprints". As a loyal customer and owner of multiple Cold Steel knives, these leaves me feeling kind of duped.
[No Reply for 4 days]
5th Email sent by me on 5/3 at 11am:
If Cold Steel has no resolve to provide a quality product, nor provide quality customer service then count me as a forever lost customer.
I'll be sure to report my experience to the BBB and to the knife enthusiast internet bulletin boards I'm affiliated with.
signed,
Former Cold Steel customer
Cold Steel's Reply sent on 5/3 at 1pm:
We are sorry you feel that way.
The misprint was unintentional and does not affect the quality of the knife. As we have a rather large number of these knives in stock, and you are to my knowledge, the only customer who has taken issue with the misprint, we are not going to scrap the entire line to get new ones to correct one letter on the logo of what is a $9 general utility knife.
While I understand that the value of one knife may be irrelevant to you, when looking at the large quantity we have on hand, and that the problem is that one letter of the logo is misprinted (and most have not noticed), and there is no defect in the material, workmanship, or performance of the product, scrapping an entire line does not make sense. We also are not going to make just one knife with the corrected logo (that would make the $9 knife cost much, much more), or thousands more with the corrected logo, as we already have a large quantity in stock of perfectly functional knives.
Now, if you want to now denegrate our entire product line, report us to the BBB, and badmouth us online over one misprinted letter on the small logo on a $9 knife, that is certainly your right. All we can do is apologize for your inconvenience and wish you the best of luck.
My final email to Cold Steel on 5/3 at 2pm:
This is not about a logo misprint on a $9 knife. It's about the principles (or lack there of) employed in dealing with a customer. Cold Steel has made absolutely NO effort to rectify this situation. There was no offer to replace the knife or refund the purchase price. This failure to attempt to rectify the situation, along with the obviously ignored emails is clearly VERY POOR customer service. The end result is a forever lost customer who will tell many other knife enthusiasts of his bad experience with Cold Steel.
Bottom line: I will never again purchase Cold Steel products!
1st Email sent by me on 4/23 at 2am:
I recently ordered and received two Cold Steel Kudu knives. When I receive the knives I opened them up to discover that the blades are marked COLO STEEL instead of COLD STEEL. In comparing it to a Cold Steel Roach Belly I can clearly tell that there is an "O" where the "D" should be. Are these knives legit? Or, have I receive a knock off copy? Knife blade says China on it directly under the words COLO STEEL. Please advise.
Thanks
[No Reply for 5 days]
2nd Email sent by me on 4/28 at 5pm:
Its been almost one week since I asked this question. I'm just curious if you all we're planning to answer?
Cold Steel's Reply on 4/29 at 2pm:
Do you have a picture of the knife you can forward to us?
3rd Email sent by me on 4/29 at 3pm:
Here's a close-up pic of one of my "COLO" STEEL KUDU knife. As you can see the fourth letter is an "O" instead of at "D". Both knifes I purchased are like this. [below pic was included]
Cold Steel's Reply on 4/29 at 4pm:
That is actually a misprint that had been found on some of the Kudu knives. That does not appear to be a knock-off.
4th Email sent by me on 4/29 at 5pm:
Okay?... this is good to know, I guess... but I assumed Cold Steel sold first quality products. It would be nice to own knives that are not "misprints". As a loyal customer and owner of multiple Cold Steel knives, these leaves me feeling kind of duped.
[No Reply for 4 days]
5th Email sent by me on 5/3 at 11am:
If Cold Steel has no resolve to provide a quality product, nor provide quality customer service then count me as a forever lost customer.
I'll be sure to report my experience to the BBB and to the knife enthusiast internet bulletin boards I'm affiliated with.
signed,
Former Cold Steel customer
Cold Steel's Reply sent on 5/3 at 1pm:
We are sorry you feel that way.
The misprint was unintentional and does not affect the quality of the knife. As we have a rather large number of these knives in stock, and you are to my knowledge, the only customer who has taken issue with the misprint, we are not going to scrap the entire line to get new ones to correct one letter on the logo of what is a $9 general utility knife.
While I understand that the value of one knife may be irrelevant to you, when looking at the large quantity we have on hand, and that the problem is that one letter of the logo is misprinted (and most have not noticed), and there is no defect in the material, workmanship, or performance of the product, scrapping an entire line does not make sense. We also are not going to make just one knife with the corrected logo (that would make the $9 knife cost much, much more), or thousands more with the corrected logo, as we already have a large quantity in stock of perfectly functional knives.
Now, if you want to now denegrate our entire product line, report us to the BBB, and badmouth us online over one misprinted letter on the small logo on a $9 knife, that is certainly your right. All we can do is apologize for your inconvenience and wish you the best of luck.
My final email to Cold Steel on 5/3 at 2pm:
This is not about a logo misprint on a $9 knife. It's about the principles (or lack there of) employed in dealing with a customer. Cold Steel has made absolutely NO effort to rectify this situation. There was no offer to replace the knife or refund the purchase price. This failure to attempt to rectify the situation, along with the obviously ignored emails is clearly VERY POOR customer service. The end result is a forever lost customer who will tell many other knife enthusiasts of his bad experience with Cold Steel.