So I took out my EAA Windicator a few days back and put a few rounds through it again, no problem. The gun is comfortable and heavy, which is nice. I have the .357 so it is all steel minus the trugger guard and barrel shroud. The Windicator seems solid with many good reviews and I still think they are nice.
After a few hundred rounds I started getting failures to fire. A few more and it stopped firing altogether. The tip of the firing pin had apparently snapped off. I'm no stranger to firearms and know that these things sometimes happen with every manufacturer under the sun, so I wasn't really upset. This has happened to me with more expensive guns too.
So I sent an email to EAA about this asking if they'd ship me a firing pin under warranty. I even offered to take pics and prove that it had failed. Then they told me that it was a factory service only part and if they were covering it under warranty I'd have to ship it back to the factory. Then comes the kicker. They told me I could buy it online so they could sell me the part and I could change it myself.
Okay, so I understand when a factory says only they can service something, especially on revolvers which can require fitting but don't tell me a part that requires no fitting isn't covered under warranty unless it is serviced by the factory and then offer to sell me the part.
I was about to buy a Witness but it looks like the critics are right about EAA, their service is pretty lackluster. If they have a dramstic change of heart I'll update but I wouldn't count on it.
After a few hundred rounds I started getting failures to fire. A few more and it stopped firing altogether. The tip of the firing pin had apparently snapped off. I'm no stranger to firearms and know that these things sometimes happen with every manufacturer under the sun, so I wasn't really upset. This has happened to me with more expensive guns too.
So I sent an email to EAA about this asking if they'd ship me a firing pin under warranty. I even offered to take pics and prove that it had failed. Then they told me that it was a factory service only part and if they were covering it under warranty I'd have to ship it back to the factory. Then comes the kicker. They told me I could buy it online so they could sell me the part and I could change it myself.
Okay, so I understand when a factory says only they can service something, especially on revolvers which can require fitting but don't tell me a part that requires no fitting isn't covered under warranty unless it is serviced by the factory and then offer to sell me the part.
I was about to buy a Witness but it looks like the critics are right about EAA, their service is pretty lackluster. If they have a dramstic change of heart I'll update but I wouldn't count on it.