Avoid Hudson MFG at all costs...

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swampcrawler

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Just a warning for the rest of the community.

About a month ago I fell in love with a Hudson H9 at the LGS and it followed me home, my wallet $1100 lighter.

After 400 rounds, a tiny bit broke off of the rear of the striker which now allows the drop safety to literally fly out of the gun when fired.

I’ve attempted to contact Hudson multiple times via email and received zero reply aside from an automated response telling me to go fill out a warranty card on their website. I’ve also attempted a ton of phone calls, none of which have been answered nor returned.

At this point I have a very expensive wall decoration and am being completely ignored by the company. I’ve even emailed their sales and general support lines begging to simply purchase a new striker. Radio silence there too.

I truly expected more from a Texas based firearms company. I could have received better CS from a Turkish company at this point.


Edit: screenshots from two other guys having similar problems on Facebook and Hudson’s response. Also pics of the broken part and a video of what’s happening.

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I don't know anything about the company, but handled one of the H9's in store and didn't really see any benefits or point to it. Hopefully you get it resolved, I don't know how big the company is, maybe you caught them at a bad time, hopefully that is the case. Please keep us informed how it goes.

How did it shoot for you in the 400 rounds? Anything different about it, I haven't heard much about these.
 
I register ever gun I purchase new with the manufacturer for their warranty before I ever shoot the gun. I don't know anything about Hudson or how they treat a customer. But I would fill out the warranty card like they ask and then call them on the phone. I've always have gotten a better response from a company by phoning them vs. e-mailing them.
 
I register ever gun I purchase new with the manufacturer for their warranty before I ever shoot the gun. I don't know anything about Hudson or how they treat a customer. But I would fill out the warranty card like they ask and then call them on the phone. I've always have gotten a better response from a company by phoning them vs. e-mailing them.

Yea I did the waranty form as they asked as soon as they asked and emailed back letting them know. That was two weeks ago.
 
I don't know anything about the company, but handled one of the H9's in store and didn't really see any benefits or point to it. Hopefully you get it resolved, I don't know how big the company is, maybe you caught them at a bad time, hopefully that is the case. Please keep us informed how it goes.

How did it shoot for you in the 400 rounds? Anything different about it, I haven't heard much about these.

I actually loved the gun. I don’t think it shoots much softer or flatter than anything els with a relatively low bore axis like a Glock or CZ. But I have short stubby thumbs and fingers attached to giant baseball mit palms and the ergonomics of this gun are simply the best I’ve ever handled, for my weird hands.

Shame it’s just a paperweight at this point.
 
Realize that Hudson is essentially a Mom and Pop outfit, and the H9 is their first product. Cut them a bit of slack for not having a 24/7 call center.

I agree that two weeks without a response is too long, but it is the holiday season, and I'm sure they're getting product out the door as quickly as they can.

Have you sent an email to [email protected] ?
 
Realize that Hudson is essentially a Mom and Pop outfit, and the H9 is their first product. Cut them a bit of slack for not having a 24/7 call center.

I agree that two weeks without a response is too long, but it is the holiday season, and I'm sure they're getting product out the door as quickly as they can.

Have you sent an email to [email protected] ?


Yes, I do realize that they are a small company. But they are currently dumping effort into producing the H9A1 (aluminum frame) and fairly regularly post to their fb page, yet don’t have the time to return emails to current customers.

That’s not a great way to run a business. Those of us who bought, bought into a new product and new company on faith in them doing things right, and ignoring current customers while trying to gain new ones isn’t a great way to do things.

And yup. I’ve emailed the warranty address as well as the one for sales and general support. No answer from any of them.

Also their phone line is never answered. I’ve tried. A bunch. I’ve left voicemails with my info as well and haven’t been called back.
 
That’s not a great way to run a business.

It's not only a terrible way to run a business but it's a way that guarantees you won't stay in business very long. I don't care how big or small a business is, the very minimum any customer has a right in terms of service to expect is prompt communication to address a problem, real or perceived; even if it's only to say "Sorry for the delay. We have been very busy/our computers have broken down/our problem fixer is ill/etc; we will get back to you as soon as possible." Whatever the reason or excuse, at least communicate with the customer and let him/her know that you are listening and that you will help, even if it takes a longer time than usual. The last thing you want to do is to rudely ignore repeated attempts to contact you.
 
In future a check on the youtube reviews which will give some insight on firearms. I liked the H9 at the LGS, but after seeing some of the video reviews, I passed. There are some basic problems with the H9 so I bet they are busy. I hope you have some good luck.
 
That stinks. I really love the feel of the H9 but the one I shot had terrible accuracy despite a pleasant trigger and good ergos.

I had considered waiting for their next gen offering, but issues like yours certainly give pause.
 
OP -- I have wondered what I would do in a case like yours. I think you are taking this a lot better than I could. There is no excuse for them.
Maybe get help from -- BBB, NRA, The FEDs , Gun publications. I don`t know ?
If there is no way to stop/ dispute payment, follow their web site return instructions, that may be your last option before having a $1100.00 paper weight.
I sure wish you well.
 
and fairly regularly post to their fb page,

Did you try that route for contact or their other social media accounts? twitter, Instagram, etc? **I have no clue if Hudson even has them**

a tiny bit broke off of the rear of the striker

You mean the firing pin? Maybe talk to a machine shop about having one replicated if Hudson is not going to help. Least that will get it back running.
 
Sorry the H9 is not working for you.

Sometimes being a beta tester sucks.

Get it fixed. Then sell it.

Hudson won’t be in business much longer and the gun will be another forgotten orphan.
 
Out of curiosity I took a look at their web site. It’s possible that they list their phone number, but I didn’t see it. I don’t remember seeing a business do that. That’s a red flag to me.
 
I've found that the best way of getting a response if emails and phone calls are ignored (I'm not sure if you've called or not) is to start blowing up their Facebook page leaving out the entire situation and their deficiencies as a company for all to see complete with pictures. Video would work even better.

Starts video at the range : "See guys, this thing doesn't work ... click, rack, click rack ... disassembles pistol and shows broken part". Then try calling them on speaker phone.

That's not the first thing I do (first I'd try emailing them, then multiple emails for every address on their company that I can find, phone calls, contacting the store you bought it from etc), but if I can't get a response I'll start bugging them that way until I get the thing fixed. I'm pretty relentless.

Companies tend to respond to public shaming.
 
Take a trip down to Texas... they can't ignore you face to face lol. If they still wont help, shove the pistol down their throat. I'm a third generation at a family owned paint store that will have been in business 50 years come next month. We are still here because of customer service. You can find cheaper paint almost anywhere, but quality, knowledgeable service is hard to find.
 
Agree, if you've done your due diligence in trying to give them the benefit of the doubt (all while realizing its a busy time of the year), then social media is a good platform to get the warranty help you paid for when purchasing the gun. If these gun manufacturers can use social media to promote and advertise their products, it can also be used for accountability for them to service their customers in accordance to their warranty.

I say this all without knowing how long of a time frame you've given them to communicate with you, as well as the depth of you reaching out to them.

I treat this type of customer service a little bit different as the product they sold has failed and has left the customer without use of said product.
 
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Hope you get it resolved... I find their website needlessly difficult to navigate. It has slick pictures but it takes too many steps to get anywhere.
Their warranty indicates you should be covered.
 
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