Sending my SP101 back to Ruger

That was Ruger then, this is Ruger now. They've been having issues with their revolvers for a few years now.

I'm not exactly surprised if your chambers are oversize as the throats for the .327 Ruger's are also oversized and largely the reason I refuse to buy another .32 revolver made by Ruger.

Ruger has excellent customer service and I bet they take care of you. My bud and I both bought early Ruger 101s in 32 mag many years ago and both had undersized throats that measured .309 instead of .312. I bought a reamer and reamed them to .3125. Accuracy went up on both guns especially with lead bullets.

I am betting you will find tight throats causing pressure signs. On the light strikes, my gun didn't work either with a mainspring under 12 pounds, so don't be trying to achieve a trigger pull of your dreams.

Could you be shooting to light of reloads, magnum powders unless loaded to near max will burn very dirty. Also a diet of .38 in a .357 chamber can leave a ring of residue in the chamber, causing hard extraction. I've shot thousands of .38 in my .357 SP101, but I brush the chambers with Hoppies #9 after every shooting session. I've had very good luck with Rugers customer service . Good luck hdbiker OOP's, I thought you were refering to a .357 SP 101

Jason_W said:

The gun is all factory parts. I didn’t have a problem with DA trigger pull, so I had no plans to modify it.

Click to expand...

327 FM data calls for small rifle primers in the hotter loads, which could have a heavier primer cup in some brands, resulting in the possibility of a misfire. I reload for mine using Brian Pearce's subsonic Power Pistol load and regular small pistol primers.

Ruger is generally good but the last several I've purchased have had minor issues. My 3 month old Ruger Vaquero was binding between the top of the transfer bar and the step on the face of the hammer. Left alone this would eventually lead to a broken transfer bar. I had to disassemble and take off about 1/16" from the top of the transfer bar and now all is well.

Your revolver definitely needs a trip back to the mother ship.

My last ruger - january of 2018 had to go back. Took 2 weeks, cost nothing and the issue was corrected no problem.

I would include some fired brass along with the box the ammunition some out of.

Ruger will make it right long story short i had a 12 year old SBH safe queen I only shot it a few times i could not hit a thing with it so i put it away
so a few years ago i took it out again and saw that the front sight was put on wrong gave them a call sent it back they put a new barrel on and reblued it
looks like new and shoots great

I wish more companies treated us like the gun/shooting society.

It’s nice that Ruger “will make it right”. The same goes for Smith & Wesson. If you have a problem, they make it right.

My problem is, why not “make it right” the first time?

Pretty much agree with most of the comments above. Ruger has exceptional customer service and has always corrected any problems I’ve had with their revolvers. Honestly though, most of us may not be willing to pay for the extra labor required to produce flawless end products. On a few recently purchased Rugers I’ve seen sharp burrs on the barrel underlug that could cut your finger. I just do a little touch up with a fine file.

Jason_W

A friend of mine bought a used stainless Ruger Vaquero in .44 Mag. that had the barrel over too far to the right. Ruger agreed it was assembled incorrectly but no longer had any barrels in stock for that model. So Ruger made up a completely new barrel from scratch, put it on, and then polished the whole gun so the frame and cylinder finish would match the new barrel. No charge for anything!

Now that to me is some real customer service!

Pat Riot said:

It’s nice that Ruger “will make it right”. The same goes for Smith & Wesson. If you have a problem, they make it right.

My problem is, why not “make it right” the first time?

Click to expand...

Agreed.

Good customer service is when a firearm leaves the factory with a problem, they take care of it.

Excellent customer service is when the firearm leaves the factory, it has no problems.

Speedo66 said:

Agreed.

Good customer service is when a firearm leaves the factory with a problem, they take care of it.

Excellent customer service is when the firearm leaves the factory, it has no problems.

Click to expand...

Agree. But for great customer service 100% of the time you are paying Korth prices, not Ruger prices.

Bought a new .357 SP101 last December----dry firing it, the hammer pin worked its way out and there was no way to make it take a seat----took my still unfired gun back to the dealer, who sent it back to Ruger----got it back in a week all fixed up and its now my most accurate revolver--even more accurate than my GP100.

Speedo66 said:

Agreed.

Good customer service is when a firearm leaves the factory with a problem, they take care of it.

Excellent customer service is when the firearm leaves the factory, it has no problems.

Click to expand...

Hear that!
I've sent a couple of guns back to Ruger. One was an SP101... the other an LCR. They replaced the SP101 and repaired my LCR. Both return trips could have been avoided had they had a stringent quality control inspection before leaving the factory.

The old adage rings true... "Why is there always time to do it over, but never enough time to do it right the first time."

My version.
"Good customer service" on the gunboards seems to amount to a willingness to sell a defective product, combined with the ability to schmooze you into thinking they are doing you a favor by fixing it.

As one wag put it, any good gun should be working well after only two trips back to the factory.

IMO, good CS is when a gun leaves the factory with a problem, they fix it quickly at no charge. Good QC is when they get it right the first time.

Apparently in the Ruger world of high tech machining there is a wide range of acceptable tolerances. That means that Ruger will use a new cutting tool that is slightly oversize to start with, they will use that tool until it wears down to slightly under size before it is replaced. This means any cylinder , barrel etc that is made at the beginning of a (tool life) run will have a slightly large hole bored in it, and the guns that are made at the end of a tools life will have a slightly under size hole machined. In spec is the range of tolerance for that hole size that will be accepted by the company before they change out the cutting tool. Your cylinder was made at the beginning of the tool's life... Quality means setting that range variance smaller so that the parts are closer to ideal size before the tool wears out. So the tool life will be shortened if Ruger keeps close to ideal tolerances, and the cost of production will go up.

Just asking but do you know that for a fact have you worked there only asking because I have heard that before