Mossberg Customer Service

giggitygiggity · Apr 26, 2020

I wanted to post concerning my recent experience with Mossberg Customer Service. In November, I purchased a Mossberg Patriot Predator rifle in 6.5 Creedmoor with Timber Strata stock and Patriot Brown Cerakote metal parts. Upon receiving the rifle, I noticed that the barrel was not evenly situated in the stock (see pics). Specifically, the one side had significantly more space between the barrel and stock. The other stock on the other side was super close to making contact with the stock.

I contacted customer service and an employee quickly replied and advised me to removed the stock and then put it back on in case it was something simple. I did that, but the issue remained. The representative then sent me a prepaid shipping label and instructed me to send the rifle in. I did so and Mossberg returned the rifle in a new cardboard box. I pulled pulled out the rifle and the problem had been fixed.

In summary, I am satisfied with Mossberg’s service. It wish they would have just sent me a new stock to eliminate me having to ship the rifle, but they paid for the shipping and fixed the issue so I am content.

Just figured I’d share a positive experience as we often hear about bad experiences.

boom boom · Apr 26, 2020

giggitygiggity said:
I wanted to post concerning my recent experience with Mossberg Customer Service. In November, I purchased a Mossberg Patriot Predator rifle in 6.5 Creedmoor with Timber Strata stock and Patriot Brown Cerakote metal parts. Upon receiving the rifle, I noticed that the barrel was not evenly situated in the stock (see pics). Specifically, the one side had significantly more space between the barrel and stock. The other stock on the other side was super close to making contact with the stock.

I contacted customer service and an employee quickly replied and advised me to removed the stock and then put it back on in case it was something simple. I did that, but the issue remained. The representative then sent me a prepaid shipping label and instructed me to send the rifle in. I did so and Mossberg returned the rifle in a new cardboard box. I pulled pulled out the rifle and the problem had been fixed.

In summary, I am satisfied with Mossberg’s service. It wish they would have just sent me a new stock to eliminate me having to ship the rifle, but they paid for the shipping and fixed the issue so I am content.

Just figured I’d share a positive experience as we often hear about bad experiences.

Thanks for this. I have rarely seen a thread dealing with Mossberg so a review of the experience is nice of you to share.

LoonWulf · Apr 26, 2020

Good to know they fixed it with little hassle.

I think the reason they may have wanted the rifle back is that, at least from my experience, theres a good chance new stock would have done the exact same thing.

Ive noticed that out of alignment barrel on many of the over the counter rifle Ive owned, and it almost always tends towards the left. It frustrates me to a degree, but its usually not critical.

CarJunkieLS1 · Apr 26, 2020

IME Ruger and Mossberg have had the BEST customer service in my experience. My wife's Mossberg Maverick 88 was 2 years out of warranty and one day the pump wouldn't cycle all the way. After a disassembly and thorough cleaning issue still there. Mossberg sent a FedEx driver to my house to pick it up, few weeks later I got a phone call from Mossberg they said the shotgun would be delivered tomorrow and it would need an adult signature.

Shotgun showed up repaired, lubed and cleaned. Cost me $0.00 to repair and ship an out of warranty shotgun. Mossberg made me a life long customer.

giggitygiggity · Apr 27, 2020

I’ve noticed a lot of companies have limited warranties, but often will take care of customers even if the warranty is expired. What I’ve observed is that limited warranties don’t necessarily restrict companies from helping customers. That’s great to hear that they took care of your Maverick 88. From what I’ve seen lately in the gun industry, innovation is rather stagnant and most guns are reliable. If I want a certain type of gun, I have multiple manufacturers from which to choose. When it’s a toss up between a couple options from different manufacturers, customer service can be the deciding factor. It behooves manufacturers to treat customers well. I’d even go so far to say that companies cannot afford not to have good customer service, especially in an era in which social media can spread experiences (good and bad) like wildfire and potentially influence prospective customers.

CarJunkieLS1 · Apr 28, 2020

You are absolutely correct. My Customer Service experience with Taurus was horrible, so guess what they get $0 or recommendations from me. Same deal as Weatherby, they won't get another dime from me either.

BUT after my experiences with Mossberg, Ruger and Sig Sauer all positive and very happy, guess who gets my money when I'm buying and they are who I recommend to others.

DustyGmt · Apr 28, 2020

LoonWulf said:
Ive noticed that out of alignment barrel on many of the over the counter rifle Ive owned, and it almost always tends towards the left. It frustrates me to a degree, but its usually not critical.

Same. My compact american bbl is also situated a lil left. So was every other american on the rack. It bugged me for a long time but I removed some material for a lil bit more clearance and am good with it. It's always nice to hear good CS stories. I just had some great Primary arms CS. Emailed em about an issue. 3 days later I had free parts sitting in my driveway.

crestoncowboy · Apr 28, 2020

I've also dealt with mossberg customer service. My 300 mag patriot stock cracked at one of the screws in some super cold weather. I emailed them from the woods on the day it happened. I got a reply the same day. They shipped me the part I needed and a free mag. Very good and fast CS.

WisBorn · Apr 28, 2020

CarJunkieLS1 said:
You are absolutely correct. My Customer Service experience with Taurus was horrible, so guess what they get $0 or recommendations from me. Same deal as Weatherby, they won't get another dime from me either.

BUT after my experiences with Mossberg, Ruger and Sig Sauer all positive and very happy, guess who gets my money when I'm buying and they are who I recommend to others.

I don't get how things change overtime and back again. I had a good experience with the customer service at Taurus, sent a gun in and had it back in two weeks. sent one to Smith and Wesson it was back in less than a month. Neither of the repairs had any out of pocket costs to me. The only other time I had to send a gun in was to Remington and it was for a recall with their trigger. It was more than a month before I got it back. The Remington issue took to long. These companies need to understand that we buy guns to use them not to sit in their repair shops. Customer service is what sells not just price or features.

Sock Puppet · Apr 28, 2020

Thanks for sharing your experience. I have 2 of those rifles and am very happy with the performance/value.

nhcruffler · May 4, 2020

Before this thread gets too buried I thought I'd share my Mossberg story. I called them up one day because I had a poorly cut barrel on my Mossberg 500. The milled slots that allow the extractors to grab the shell rim was not cut deep enough. I was told that they do not support that shotgun and that I needed to find a third party to deal with my problem. How can Mossberg not support the model 500 pump shotgun? I thought that was the gun they built their business on.

CarJunkieLS1 · May 4, 2020

nhcruffler said:
Before this thread gets too buried I thought I'd share my Mossberg story. I called them up one day because I had a poorly cut barrel on my Mossberg 500. The milled slots that allow the extractors to grab the shell rim was not cut deep enough. I was told that they do not support that shotgun and that I needed to find a third party to deal with my problem. How can Mossberg not support the model 500 pump shotgun? I thought that was the gun they built their business on.

I'd call back and ask them again. My wife's shotgun is the much cheaper Maverick 88 and they fixed it up no problem.

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