I have two 10mm Witnesses—one Elite that I bought new and one DA/SA I bought used at Cabellas. Had some trouble with the used one and EAA replaced the slide for free in two weeks, I paid $20 return shipping. Cost me $80 to ship it to them because I didn’t think to have my LGS do it. This was in 2015 so well past the time some people mentioned as the inflection point in their customer service.
I love both guns but wish the DA/SA had a decocker because I don’t like lowering the hammer by hand on a live round. Oddly, they have a decocking model in Europe but EAA apparently never imported them. Or so it appeared when I looked into it. The Elite has a really sweet single-action-only trigger. I have probably only put 1000 rounds through them total because I don’t reload and I am not made of money, but so far so good...