Colt customer service treated me VERY well.

I made a thread months ago about the mainspring breaking on my Cobra. They agreed to send me the lone part, but only if I voided my warranty as a result of self servicing. Anyways I got the part and successfully installed it. Suddenly I heard a loud pop while it was just sitting on the table. I grabbed it and it was locked up. I removed the side plate and the hook had broken off the hammer...under the tension of the new spring. I called Colt and set up a paid RMA. I shipped the gun off and waited for my invoice in the mail so I could pay for repairs.

Invoice never came so I called weeks later and it was in range testing. They had went ahead and did everything for free...regardless of the fact they could have charged me whatever and I'd have had to pay it. Either that or my expensive gun would be worth nothing. They even had it in writing where I previously agreed to void my warranty in exchange for the mainspring. I talked to them a week ago and it should be back to me this week.

Colt has their flaws but they did me a huge favor.

burrhead said:

Good that they fixed it. But if I have this right, the mainspring at rest broke the HAMMER!?? What kind of world do we live in now?

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Yes but to be fair, it was a BRAND NEW mainspring that should have probably been compressed some before just being forced into place, on a broken in hammer like I had done. They warned me that you can't really self service a Colt like other revolvers lol. I'm a believer now...

jmorris said:

Nice to hear.

Is this a new gun that broke parts or an old one?

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New one. Purchased about five months ago.

DairyVet said:

I’m not sure you need to be “fair” here. Presumably springs are wear/tear parts that will need to be replaced on handguns with use. Having a normal replacement part break a critical component shouldn’t be written off as just a “quirk” of a given brand. Glad Colt is making it right for you, but it definitely sounds like a manufacturing defect on their end.

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The revolver definitely had some minor issues out of the box. Loose screws and a loose ejector rod. The timing was pretty off, but it ALWAYS locked up the rest of the way when pulling the trigger. Like any Colt with that style of action though, it was wearing into place over time. Took about 5,000 dry fires but it finally started locking up fully when slow cocked...but also put excessive wear on the mainspring, hammer, and whatever else would have broken next lol.

With all that said, everytime I'm at the range with my gun owner friends...everybody ALWAYS shoots this thing better than all their own handguns. None of them are even revolver guys like myself. It's just the perfect revolver for under $1,000.

Rule3 said:

Void the warranty?

One year warranty?


Good Customer service??

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Yeah lol...on paper it's pretty terrible. The turnaround time has been two months.