Firing pin (striker) block failure! SIG P320 X5

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wally

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Jan 2, 2004
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Nice way to take the pistol out of action :(

The lever that raises to deactivate the firing pin (striker) safety broke rendering the pistol unable to fire!

Failures don't get much worse!

Luckily I was just shooting steel plates at the range. Mowing 'em down then click no bang, tap-rack, loaded round ejects, still no bang, third time not a charm. Time to actually troubleshoot. No mark at all on the primers of the ejected rounds. Did the "pencil test" cocked the striker, put a pencil in the empty chamber and bore, pointed the gun "up", pulled the trigger, pencil doesn't move. Clearly not going to ever fire like this. I quickly locked the slide back pushed the firing pin block lever up and moved the striker forward, clearly the firing pin wasn't broken and nothing was blocking its forward movement. Called it a day, Problem was obvious when I got home and removed the slide and cleaned things up a bit.

I'll have to call SIG, tomorrow, doesn't look like something that would be easy to swap out.
 
There’s two versions of the safety lever. One is captive and the other not. The non-captive lever required a spring. Make sure to get the right one.
 
Be sure to give us an update as to how SIG handles this.
Absolutely, its the main reason I posted. I won't be rating them on "speed" as its not an issue for me, I'll just return to using my old P320 in the meantime. I'm sure a phone call would be faster than Email, but my wife is working from home during the pandemic so I can't tie up the phone line waiting for customer service phone trees. OTOh doing it all by Email is a plus in my book.

I was most impressed by the way they handled the "voluntary recall" on my old P320.
 
I was disappointed that they sent a boilerplate reply to my Email, and apparently never read any of it, that said to call customer service. Not happy about sitting in a phone queue for ~35 minutes, but they quickly Emailed me a pre-paid return label once I got through.

I haven't had a chance to take it to FedEx yet, probably won't until Monday. I will keep track of the door-to-door turn around time and report back, they suggested 7-14 days was "typical".
 
Dropped the package off at my local FedEx on Tuesday Jan 19th at 10:25AM.
Got an Email from SIG 11:32 PM Thursday Jan 21 saying it was on its way back to me by FedEx 2nd day air.

I'm impressed with the turn around time. Presumably they have replaced the broken part and hopefully it won't break again.
 
We can put this to bed. Got the repaired pistol back yesterday afternoon. Six days door-to-door in our current environment is outstanding. I just wish they had actually read my initial Email and sent me the return label in response to my initial contact instead of sending a boilerplate response that made me waste over half an hour "on-hold" to call them.
 
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