Hats off to RCBS support

reloaded_in_pa · Mar 29, 2021

In these times it's great to see a company that cares and takes care of their customers.

Months ago I stripped down my 41 mag dies to clean them. Well other things came up and they sat. I lost the insert for the seater die during that time. I contacted support to get a part number so I could order a replacement. These are about 45 years old and I wasn't even sure they had parts for them.

I received a reply that thanked me for using their products and they would ship me the missing part for free.

Great job RCBS !!

doubleh · Mar 29, 2021

I have only had to contact RCBS once for parts. When I asked thr nice lady if she was ready for my credit card number she she didn’t need it as their lifetime warranty would take care of it. You can’t beat a company like that.

Fishingted · Mar 29, 2021

reloaded_in_pa said:
In these times it's great to see a company that cares and takes care of their customers.

Months ago I stripped down my 41 mag dies to clean them. Well other things came up and they sat. I lost the insert for the seater die during that time. I contacted support to get a part number so I could order a replacement. These are about 45 years old and I wasn't even sure they had parts for them.

I received a reply that thanked me for using their products and they would ship me the missing part for free.

Great job RCBS !!

Same thing happened to me. I totaly messed up a part for my RockChuker II. Contacted them to just order the part and they sent me the part free and free shipping to Boot. Can't beat a company that does That!!!

mokin · Mar 29, 2021

I broke a part once as well. It was my inattention and I expected to pay for it but the customer service representative wouldn't have it. Sent me replacement parts for free.

sacnho · Mar 30, 2021

RCBS customer service is about as good as it gets imo

JDeere · Mar 30, 2021

Yep I actually ordered the wrong part from them and it was my mistake. I sent them an email and requested to send that one back and they ended up sending me the piece I needed to make it work at no charge. They also had a part I needed that was not in stock anywhere. Of course I had to pay for that but atleast they were able to get it to me. Another great thing is when you make contact you get a real live person and their direct line to make contact. Good folks...

sparkyv · Apr 1, 2021

Hats off, indeed!

I obtained a used Rock Chucker that was missing the primer arms and hardware. Called RCBS up to order the parts, and I fully disclosed that it was for a used press, and Charlie refused to take my CC #. With this level of service, they've got a customer for life!

Hats off to RCBS support

reloaded_in_pa

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doubleh

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Fishingted

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mokin

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sacnho

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JDeere

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sparkyv

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