Taurus customer service

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peeplwtchr said:
That happened to me once with a Steyr, the firing pin was broken.
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Well, this happened to THOUSANDS of Taurus guns. From the factory. Bone stock. Not malfunctioning. Hence the lawsuit and recall. And, people died too.

Not the same thing...
 
I got my first Taurus about a month ago and so far I'm very happy with it. So far it's out performed my Beretta that I bought before the Taurus. I had to send the Beretta back for service. They got it back to me in exactly one week, including a weekend. If Taurus can do that look out gun world. Taurus is taking over.
 
I had one Taurus, a TCP I bought new. Worst p.o.s. I ever owned. Couldn't get a mag thru it without at least one jam, mag drop, or both. Tried 100rds, different ammo, etc - no difference. (I'm an experienced shooter - no limp wristing, etc). Called Taurus, was told to send it in and it would be 2 months. Traded it off at a loss and said NO MORE Taurus...
 
Brubz said:
Much has been written here about Taurus customer service. As many of you know a whole new management team at Taurus USA took over in January 2020 their press release said that their priority was customer service.
Here's what I learned from my friend he sent his Taurus G3C to the Georgia assembly plant for service. It was sent priority mail so he knows when they got it .Four days after they got it they shipped it back! When it arrived everything was done right they even replaced a few parts that were not broken but just worn.
Okay so this is just one example but it seems to show that they are trying:D
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I'm not buying it. Glad your friend had a good experience, but Taurus has TWENTY YEARS of poor customer service and poor quality to make up for. Come talk to me in 2041 and THEN tell me how they're doing.
 
D.B. Cooper said:
I'm not buying it. Glad your friend had a good experience, but Taurus has TWENTY YEARS of poor customer service and poor quality to make up for. Come talk to me in 2041 and THEN tell me how they're doing.
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I get your point my friend may have just been lucky like the time I called Medicare and they picked right up I was so surprised I thought I dialed the wrong number!:p
 
TX22 came back today. Was shipped out to Taurus on 6/30 and arrived back today. I would say that was a pretty quick turnaround.
 
Yo Mama said:
Bwahahaha! Ok man, sure.......
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Most gun owners are not people who go on forums like we do, most are looking for the best pistol they can get at the lowest price and Taurus is frequently that option.
 
D.B. Cooper said:
I'm not buying it. Glad your friend had a good experience, but Taurus has TWENTY YEARS of poor customer service and poor quality to make up for. Come talk to me in 2041 and THEN tell me how they're doing.
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This is dopey talk, if Company A has bad CS and QC for 20 yrs you won't buy one until after another 20 yrs. You know who has had absolute crap quality and customer service for years? Marlin, yet because they're Marlin people give them a pass and now that Ruger owns them people want to line right up to buy a Ruger Marlin sight unseen practically.

There is such a thing as seeing is believing, but in my experience, I'll give Taurus a chance because I own one and it works great. The Marlin I had was the most inaccurate rifle I've ever shot and it took them a month to get it back to me having done nothing to it even tho the chatter marks in the bore were obvious.
 
TTv2 said:
Most gun owners are not people who go on forums like we do, most are looking for the best pistol they can get at the lowest price and Taurus is frequently that option.
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Slight correction " most are looking for a pistol they can get at the lowest price" With proper research it's very easy to find a same or higher quality weapon for approximately the same price. When the difference in price is about two 50rd boxes of ammo why take a chance on a non customer oriented company, which Taurus leads the pack in.
 
triplebike said:
Slight correction " most are looking for a pistol they can get at the lowest price" With proper research it's very easy to find a same or higher quality weapon for approximately the same price. When the difference in price is about two 50rd boxes of ammo why take a chance on a non customer oriented company, which Taurus leads the pack in.
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Because for under $300 what better options are there? Hi Point? Yes, they do work and last and have great, underrated really, customer service, but they're big, heavy, and have poor ergos and strange trigger. SCCY? Those may be smaller and lighter than Hi Point, but the DAO is awful! Other than those two I struggle to think of other options under $300, maybe a Bersa Thunder, but that's a .380 and it seems people are quick to dismiss that caliber.

The deal is you either buy an inferior handgun or you go with Taurus, where the probabilities are high you'll get one that doesn't have an issue.
 
TTv2 said:
The deal is you either buy an inferior handgun or you go with Taurus, where the probabilities are high you'll get one that doesn't have an issue.
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Taurus is an inferior handgun, and if the probability getting a good, trouble-free gun from Taurus, why is there customer service so universally hated? If the guns were so good, no one would be returning them and then bashing the CS.

The reality is that Taurus guns are hit or miss at best.
 
D.B. Cooper said:
Taurus is an inferior handgun, and if the probability getting a good, trouble-free gun from Taurus, why is there customer service so universally hated? If the guns were so good, no one would be returning them and then bashing the CS.

The reality is that Taurus guns are hit or miss at best.
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When I say inferior, I'm talking about for the $300 price I mentioned. Everything below $300 new that's not Taurus is inferior. Taurus may not be Glock, Sig, Beretta, Ruger, or S&W, but among all the other cheap polymer handguns like Kel Tec, Bersa, SCCY, Hi Point, etc. Taurus is tops.

IDK what the deal is with Taurus CS, I've never dealt with them before and I'm sure the horror stories of what they were like years ago are true, but you can't judge present Taurus based on its past, that's not how it works when it comes to the quality of a company's current product. The new facility in Georgia was supposed to help improve customer service and quality but was only open a month before the pandemic began and it's likely still not operating at full capacity, yet I'm hearing more positive experiences with Taurus since that plant in Georgia opened late 2019 then I had for years prior.

The reality is that all pistols today that are under $500, all revolvers under $700 are hit or miss now. That's just where the industry is now because manufacturing doesn't pay a decent wage anymore.
 
TTv2 said:
When I say inferior, I'm talking about for the $300 price I mentioned. Everything below $300 new that's not Taurus is inferior. Taurus may not be Glock, Sig, Beretta, Ruger, or S&W, but among all the other cheap polymer handguns like Kel Tec, Bersa, SCCY, Hi Point, etc. Taurus is tops.

IDK what the deal is with Taurus CS, I've never dealt with them before and I'm sure the horror stories of what they were like years ago are true, but you can't judge present Taurus based on its past, that's not how it works when it comes to the quality of a company's current product. The new facility in Georgia was supposed to help improve customer service and quality but was only open a month before the pandemic began and it's likely still not operating at full capacity, yet I'm hearing more positive experiences with Taurus since that plant in Georgia opened late 2019 then I had for years prior.

The reality is that all pistols today that are under $500, all revolvers under $700 are hit or miss now. That's just where the industry is now because manufacturing doesn't pay a decent wage anymore.
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That was the point of my OP that Taurus is trying to improve. Telling Horror Stories of the past is really pointless.
I'm of an age when I can remember when Sony electronics first came to the United States it was just flea market junk. They made a serious effort to improve the quality of the merchandise they were selling in this country and they did. now most people have a favorable opinion of Sony. I'm not saying the same thing is going to happen with Taurus but the fact that they are trying is what matters
 
TTv2 said:
Because for under $300 what better options are there? Hi Point? Yes, they do work and last and have great, underrated really, customer service, but they're big, heavy, and have poor ergos and strange trigger. SCCY? Those may be smaller and lighter than Hi Point, but the DAO is awful! Other than those two I struggle to think of other options under $300, maybe a Bersa Thunder, but that's a .380 and it seems people are quick to dismiss that caliber.

The deal is you either buy an inferior handgun or you go with Taurus, where the probabilities are high you'll get one that doesn't have an issue.
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In Jan 2020, I bought a NEW Gen 1 Shield for $249 from Palmetto State Armory.

I don't buy used guns, period. But, I'd buy a used Glock before I ever bought a Taurus.
 
As I've said before:

Even the various CEOs can't change things, no matter what they promised...

People point to the newest 2020 CEO as "turning the company around." But, look at Taurus history:

Back in 2010 - Someone quotes an article about how the new CEO of Taurus (Mark Kressler) will help improve quality... : Taurus Quality: Objective Opinions...? - The Firing Line Forums

I then did an internet search of the CEO prior to Kressler. His name was Bob Morrison, and he was CEO in the earlier 2000s. I couldn't find even ONE article where he said he would improve quality... Go figure... He didn't even bother... upload_2021-8-1_10-44-9.gif

In 2012, the Taurus CEO, Mark Kressler, promises "new products, better customer relations and higher quality": Taurus: No More Bull - The Truth About Guns

But then in 2014, that CEO (Mark Kresser,) was fired... He was a CEO who had "led the charge at Taurus to tighten quality control."

https://www.guns.com/news/2014/07/3...ly-fired-its-former-after-company-acquisition

And, his replacement CEO plans to repair the Taurus reputation in 2014 (Anthony Acitelli): Interview With Taurus USA CEO Anthony Acitelli | Shooting Sports Retailer

In 2015, that same CEO (Anthony Acitelli) said: "the agreement is a step to rebuild the brand’s credibility". He was referring to a class action lawsuit about defective guns...

Taurus ready to rebuild credibility, but hurdles still ahead :: Guns.com

Furthermore: Acitelli said: "A company that stands behind its product and is willing to do the right thing for the customer actually gives us credibility."

Taurus ready to rebuild credibility, but hurdles still ahead - Morris, Haynes, Wheeles, Knowles, & Hornsby

Acitelli eventually left, and in 2017, the new CEO (David Blenker) said: “We have a very dedicated work force that is committed to making Taurus the top brand and I’m excited to be leading the team with this vision.

Taurus USA Promotes David Blenker to CEO

But, in Jan 2020, David Blecker leaves, and he is replaced by Bret Vorhees. Here, Vorhees, the new Taurus CEO, vows to improve quality in April 2020:

https://forum.mcarbo.com/t/taurus-letter-to-customers/9170


Yea, it's gonna happen.... After all these years, Taurus is "better."
 
Shipwreck highlighted a valid concern; it's been a revolving door of CEO's who promised a "new" Taurus product line immersed in quality and customer satisfaction.
I'm still in the "wait and see" queue, where I've been for three decades. I see many others in this same line, and the latest promises can't come to fruition without some of us stepping to the window with our wallets.
Who's first?
 
TTv2 said:
When I say inferior, I'm talking about for the $300 price I mentioned.
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Taurus is inferior at $300. It's inferior at $3,000. It's inferior at $30. It does't matter what they cost, they have an earned reputation of poor quality.

TTv2 said:
but among all the other cheap polymer handguns like Kel Tec, Bersa, SCCY, Hi Point, etc. Taurus is tops.
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I don't disagree, but that's like saying "this is the smartest imbecile of all the imbeciles in the world."

TTv2 said:
you can't judge present Taurus based on its past, that's not how it works when it comes to the quality of a company's current product.
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Absolutely we can and we absolutely should! Taurus shouldn't get to pump out 20 years of junk, not stand by their junk, and then say "oh we built a new factory so none of that matters." They earned their poor reputation, and now they should have to earn a better reputation. Ruger, Smith, Glock, Beretta, Leupold, etc. didn't get where they are now by turning out junk, and to give a free pass to Taurus for decades of junk actually devalues the hard work and stellar customer service of those respected names. If anything, giving Taurus a pass now creates a race to the bottom in quality. Why should Ruger, smith et al maintain quality and service standards if consumers are going to reward companies like Taurus?
 
Brubz said:
Telling Horror Stories of the past is really pointless.
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Uh no. Remembering the past is how we make sure we don't get fooled again.

Brubz said:
I'm of an age when I can remember when Sony electronics first came to the United States it was just flea market junk. They made a serious effort to improve the quality of the merchandise they were selling in this country and they did. now most people have a favorable opinion of Sony. I'm not saying the same thing is going to happen with Taurus but the fact that they are trying is what matters
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How many decades has Sony been turning out quality audio gear? That turn around in consumer confidence didn't happen overnight. And that's the core of my position. Taurus has to earn it, and they don't get to earn it easily, quickly, or cheaply.
 
D.B. Cooper said:
Absolutely we can and we absolutely should! Taurus shouldn't get to pump out 20 years of junk, not stand by their junk, and then say "oh we built a new factory so none of that matters." They earned their poor reputation, and now they should have to earn a better reputation. Ruger, Smith, Glock, Beretta, Leupold, etc. didn't get where they are now by turning out junk, and to give a free pass to Taurus for decades of junk actually devalues the hard work and stellar customer service of those respected names. If anything, giving Taurus a pass now creates a race to the bottom in quality. Why should Ruger, smith et al maintain quality and service standards if consumers are going to reward companies like Taurus?
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So basically no matter what Taurus does for the next 5 years, if they never ship out one bad gun in that 5 years, you still won't say that they've improved? Even if they do ship out a gun with a problem and the person who sent it in gets it back in two weeks and is fixed you won't say things are better?

That's very close minded thinking, but hey, you've been around a while, you know what you know and don't need to know no more, am I right?
 
It really comes down to whether a person wants to trust them. For some people, one time is all it takes. Hell, it doesnt even have to happen to them...someone they know could have a negative experience and they won't take a chance.

Some folks get caught up in hearing what they want to hear, believing what they want to believe. They become emotionally invested and give chance after chance. If you're one of those folks, and believe Taurus can repair the damaged trust, feel free to give them your money. I'm not saying I'll never buy another Taurus...just that I'll never pay $300 bucks for anything with their name on it, new, used, rebuilt, gold plated or otherwise.
 
I've gone round and round with people on Taurus for YEARS - close to 2 decades on some forums.

It is very interesting - that you do not see this with any other brands. If you say something bad about Taurus, you get labeled a "hater." Literally - that is the word used on many forums.

It seems almost like a religion. I've said it before - Beretta is my favorite brand. In 28+ years, I have owned 38 Berettas of different makes and models. But, I can admit that Beretta has some issues. Quite a few, in fact.... We discuss some of them a lot on the Berretta Forum. Yes - those of us Beretta fanatics can also talk about the bad things about Beretta. And, if someone talks trash about a Berretta at the range... I just smile, and go back to shooting. I don't argue with em....

Now, Taurus fans on the other hand. I really, really think that it comes down to one major issue... On why they just can't let it go, and defend the brand to the ends of the earth. I think they convince themselves that the $300-range gun is a great gun. And, they don't need to spend the $500-$600 that most other decent brand guns cost. They even convince themselves that their $300 gun is even as good as that $1000 gun that saw at the gun store, and wondered why on earth someone would spend that much on a gun when they have this fantastic Taurus....

And anytime you point out to them: No, that's not true. They spin out of control, and make excuses for the company. THIS year, after 20 years of terrible gun making, they ARE better. Yes they are. You wait and see....

And as I stated above - I got a $249 NEW M&P Shield in Jan 2020. I would buy 1000 Shields before I'd buy a Taurus. There is no comparison in quality....

And yes - the tired ol' spiel about other brands having recalls - we all know that. That happens on occasion. That is still no excuse to buy a Taurus.

Now, things are out of control with prices right now. Everything costs a little more, although prices are coming back down. But there ARE other options over a Taurus. You can't use that excuse - nothing better is at that price range? Take a harder look...

Is your life worth more than a Taurus? MINE is!

Would you buy a gun from a company who made this:



This is the equivalent of a car company making cars without brakes. Lets say that for 3-4 years, 50% of their cars had no brakes. But, after they recall them all - after being sued and people died (that is what it took for Taurus to do the recall), they claim NOW they will make a good car with brakes.

Would you buy one? Would you buy one 5 years later? It is the exact equivalent of selling guns that fire when you shake them.
 
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Goodness, it's like Remington for decades didn't make a rifle that would fire if you simply touched bolt and people ACTUALLY died as a result of that design flaw, yet there are Remington fanboys that will still stand behind the brand, even after the R51.

I'm not going to excuse a pistol that fires by being jiggled, that's unacceptable, but is Taurus still making that pistol and selling it today? Nope. It's a dead issue, but it's one that apparently some just can't let go of.

This discussion isn't about the Taurus brand overall, but how their customer service is right now and if everyone is going to focus on the Taurus of 20 years ago and not today then I think they should refrain from posting in this thread.
 
TTv2 said:
Brubz said:
That was the point of my OP that Taurus is trying to improve. Telling Horror Stories of the past is really pointless ... the fact that they are trying is what matters
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This discussion isn't about the Taurus brand overall, but how their customer service is right now and if everyone is going to focus on the Taurus of 20 years ago and not today then I think they should refrain from posting in this thread.
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