The attitudes of some employees is reprehensible.
I had a shop, where I received a UPS or FedEx drop, 2-3 times a week.
FedEx would put label on door of missed delivery, to call for delivery.
UPS would see my truck parked around town and put the package in my truck or stop on his way back by.
90% of my orders were shipped UPS, at that time.
Attitudes of people, service will not improve.
But, I seriously doubt that mgr fired that driver.
He would be a driver down and most likely, already short handed. His days may be limited, but hiring a clone fixes nothing.
We are hiring like crazy. Half last less than a month. A quarter of them are totally worthless, barely show up, much less actually work. I have asked several managers why those morons haven' t been fired? "Because they are filling a hole."
Pitiful situation we are in.