Lee's customer service has been good. They have responded to all my problems promptly. They are innovators. I started out with a whackamole 20 GA loader about 1978. I've had some of just about everything they make. Hits: most dies, moulds, single stage presses, dippers, push through sizer. Misses: pro1000, Load master (both because of priming issues-and don't tell me I don't know how to tinker,) scale.
I have quite a few Lee die sets, moulds, sizers, and presses. I long for the Star progressives dad and I had and my late brother's Dillon 550.
American Handgunner, back when they were fun and ran deep articles rather than "McNews" clips once ran a series debate between Mike Dillon and Richard Lee. What a hoot.
I use a single stage Lee, A classic turret for small batches but for strength and precision my 50s All American Turret, my Rockchucker, and my RCBS junior are the go-to tools, along with either a #55 or RCBS powder measures and beam scales. I like the new Lee trimmer.
Lee reminds me of the old Herters. Same hyperbolic descriptions of products. In both cases either some tinkering might be required or, your mileage may vary. I have a place for all and choose wisely for the intended purpose.
As the most interesting man in the world would say, "I don't always pick Lee for my reloading needs but when I'm near broke, they'll do."