About six months ago I ordered a kit of 6 Hornaday Sur-Loc die rings and put them away after getting them without opening them. Yesterday I got them out to put one on my RCBS Bullet Puller and I noticed that three of the rings didn't have a tightening screw. I sent Hornaday an email about them this morning and told them what I found. Their Customer Service is sending me some new screws and an 3/32 Allen wrench. I just wanted them to know that at least one of the ring kits passed quality control with half of the rings missing the screw. I could have went to my local hardware store and bought some screws but their Customer Service shines. I know that RCBS has a great CS and now I know that Hornaday also has a great CS. Just thought I would let other reloaders know about Hornaday's CS.