Ruger customer service

I have never had to call them thankfully but that is good customer service, good to see.

I have found out over the years that most companies will be happy to get rid of old slow moving stock. When I worked at the locomotive shop as Maint Supervisor, the inventory dept would purge the old parts out every so many years and they just got thrown away on the scrap steel dumster.
Good for Ruger for keeping them all this time.

I have always been happy with Ruger customer service…well, except for the time they replaced my Wolff springs and didn’t send them back with the gun. That was years ago.

I've dealt with them twice in the past 2 years. I purchased an mpr AR-15 that would jam up and had to be mortared to unstick. I sent it off and had it back 5 days later and it was fixed. The second time I had bought a Super Redhawk that had had a scuffed up muzzle, sent it in and had it back in 9 days. They had polished not only the muzzle but the entire gun, sighted it in and test fired it 6 times. They sent it back with the target paper, the spent casings, a small bottle of clp and a microfiber cloth.
They never charged me anything.

Nice. Ruger does try to take care of their customers. Iv had really good experiences with them aswell.

I didnt read your other thread, but may be relavant. Wolf makes a stiffer spring for that base pin retainer that does a better job keeping things in place if you have another issue with it. Not very expensive, i put them in all my ruger single actions just for a piece of mind.

I've had several great experiences with Ruger's customer service, including the one when I bought a used Security Six revolver knowing full well it had problems. But I also knew Ruger would fix it.
What impressed me the most about Ruger's customer service that time was they fixed my Security Six and sent it back "no charge" - in spite of the fact I told them beforehand that I'd bought the gun used, knowing it had problems, but I got it for practically peanuts.
I still have and shoot my Security Six once in a while. Unfortunately, I've heard Ruger no longer stocks parts for their great Security Six line of revolvers, so I guess if mine breaks again, I'll be up the creek. That's okay though - I've probably had (and used) my Security Six for 30+ years now.

Used p89 broke and they gave me a sr1911 cmd for 489.

The only time I needed Ruger customer service was on the LCP II RIMFIRE it wasn't reliable Ruger sent UPS to pick it up it was back in 3 weeks and it 100% reliable

A few years ago, I had the firing pin sticking in my 37 year old Redhawk. The frame was deformed around the pin hole from many years of full-house rounds. They gave me two choices - my unrepaired pistol back, or a brand new one free of charge?

I keep reading all these threads on Ruger's customer service, Y'all are really convincing me that my next purchase should be a Ruger.

wcwhitey said:

I have never had to call them thankfully but that is good customer service, good to see.

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I take that back, called them today as a bolt spring got mangled on my sons American Rimfire. Called, part will ship in 2-3 Business days. Yea good customer service, quick and polite.

I screwed up the dust cover on my American series rifle. Called to buy a new one, as it was clearly my fault and told them so.
They didn't have any in stock for sale.
They sent 2 from the production floor for free.

I launched my Vaquero base pin into the tall weeds,my fault for not securing it correctly. Phoned Ruger CS on a Monday morning,a new one arrived in my mailbox on the other side of the country that Friday...No Charge. I have purchased 11 Ruger firearms since 1984 and will confidently buy another if the need/whim arises.

my ruger story from 7-8 years ago:

i bought a well-used, old model, ruger bearcat on gb.com. i soon sent it to ruger for the free transfer bar safety upgrade (i’m a shooter, not a collector). a few weeks later, too early in the morning, ruger called. my bearcat’s guts were beyond safe repair and ruger must dispose of it. i started to blame myself for buying an old piece online and unseen. before i could get a word out the nice ruger lady apologized and said that bearcat is (then) out of production…however i could have any in-production single action revolver gratis as a replacement. about a week later i became the happy owner of a blackhawk 357/38/9 convertible.

I sent my SP101 in for a poor finished bore. Last week. It's on the way back to me already.

gobsauce said:

I keep reading all these threads on Ruger's customer service, Y'all are really convincing me that my next purchase should be a Ruger.

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I own more Rugers than any other brand. They all been great. The SP101 is the 1st one that had an issue. It was taken care of quickly.

I have sent three Rugers back for service, one new one and two fairly old ones.

The new gun was a 10/22 stainless international that had a screw on the nosecap that wouldn’t unscrew so I could install a BX trigger. The sent a label, I sent them the gun and BX, it came back in 8 days all put together. ( and the old trigger came back with it. )

The used guns I bought that went back separately were both .41 Magnums; a 7.5” Redhawk and a 6.5” Blackhawk. Both were bought used and the first time I fired them both had light strike issues. Ruger sent me labels, I sent them the guns, both came back resprung and ready to shoot.

I, too have more Rugers that any other marque; DA and SA revolvers, autos, rifles, and a Red Label O/U 20 ga. Partly because they are (were?) affordable, partly because they last and partly because they make more different types and calibers of rifles, handguns and (formerly) shotguns than anyone else.

Stay safe.

Mine is out for delivery.

gobsauce said:

I keep reading all these threads on Ruger's customer service, Y'all are really convincing me that my next purchase should be a Ruger.

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I am constantly hearing about Ruger CS. The only defective handgun I owned and had to be sent back was a Ruger.

This tells me that Rugers have a lot of QA issues and aren't generally reliable out the box, but people give them a HUGE pass because they fix the issue quickly and satisfactory. Glocks and other manufactures seem to have less QC and reliability issues. They definitely have less reports over the inet and in the firearm community of reports of CS interactions for defective products (I'm my experience).

GTS Dean said:

A few years ago, I had the firing pin sticking in my 37 year old Redhawk. The frame was deformed around the pin hole from many years of full-house rounds. They gave me two choices - my unrepaired pistol back, or a brand new one free of charge?

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Wait. What? Redhawk? Frame deformed? Full house rounds? Dude, you gotta elaborate on this, please.

I've only needed Ruger Customer Service once, own several ( luck or quality?).

Excellent service, quick turn time.

Again, I might be in a particular percentile.

Styx said:

I am constantly hearing about Ruger CS. The only defective handgun I owned and had to be sent back was a Ruger.

This tells me that Rugers have a lot of QA issues and aren't generally reliable out the box, but people give them a HUGE pass because they fix the issue quickly and satisfactory. Glocks and other manufactures seem to have less QC and reliability issues. They definitely have less reports over the inet and in the firearm community of reports of CS interactions for defective products (I'm my experience).

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True. But maybe if Glock made more than basically the same (ingeniously simple) product upsized and downsized, they would have more opportunities for guns to go back for service. (I have a few Glocks, too.)

Not an excuse, as Ruger (and others) could surely do better, but to draw an assumption that their guns aren’t reliable by comparing Ruger and Glock customer service stories is a bit of an apples to oranges comparison, IMHO.

Stay safe.

I wonder what the repair ratio is between different MFGS per lets say 1000 guns. Ruger may sell 4 guns to 1 Glock.

It's back and the bore looks great. They did a few other things too. My scan is crooked lol. They also sent me the target they used.