My friend ordered a T3. When he received it, he noticed that the Tikka cap on the grip was missing. Not in the box. Box was still factory sealed. Only took him 3 calls and 4-5 months to get it. He said it was the worst customer service he ever experienced. Loves he way it shoots but said he doubted he would buy another due to CS issues.
I own a couple of T3's and hope I never have to deal with them for service.
I called last year about a replacement stock for my T3 stainless synthetic. I was wanting a wood stock to replace the synthetic for looks. Thought the wood and stainless would look nice. After they told me the price, I decided against it. The guy also told me that if I switched stocks, that would change the factory configuration, and would void the warranty and they would not guarantee tha accuracy. Sounded like BS to me.......