How to contact Sig Sauer?

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I don't feel like calling cross country and sitting on hold for 15 minutes to haggle about warranty. Does anyone know of an alternative contact method? The website is unhelpful in classi Sig fashion, but I did rediscover this laugher :

"If the gun was manufactured or imported by us, we can get the date of manufacture from our Records Department. This is offered as a service: SIG OFFICIAL DATE OF MANUFACTURE CERTIFICATE $12.95 To order, please call customer service @ (603) 418-8102 with a Visa, MasterCard or American Express. We do not recommend sending credit card information via email. Please allow 2-3 weeks for research, printing and shipping "


Ha ha ha. I love Sigs, but will NEVER buy a new one. This company's CS is terrible.


If you can afford a Sig you can afford 15 minutes of long distance. Put in on speaker and surf a while...
 
I just called yesterday, got right though and had problem solved in a couple of minutes, with a return label in the mail. (603-772-2302). Granted this was my only time I've used thier CS, but I thought it was great. They are going to fix my P238, which I screwed up, for free. It doesn't get any better than that.
 
I think what they're trying to figure out is why people will spend hours bashing them on the internet, while at the same time say they're too lazy to take 15 minutes and call.
 
Sig CS vs Beretta CS

Wait till you try Beretta's waiting game. Now that is notoriously long wait. My personal best (worst) record with Beretta was 57min and 35sec.
...

+1

Try waiting just over 6 months to get either one's gun fixed under warranty and after getting a letter 3 months later indicating you're going to get a NIB replacement gun then after 4 months, the calls on hold so long that ya just hang up, emails that don't get returned, and finally thru the Beretta Forum/administrator's personal help and with his contacts within BUSA finally get your NIB gun nearly 7 months later and all they send you is a free hat, no apology, no fix of your original gun which is what I really wanted vs NIB replacement, all along, the gun was, and is, in full production as I type..

Great guns IF you don't have a warranty problem.. And if you do, one has to ask themselves, is it worth the 55 dollars they make you, the customer, pay for shipping your warranty gun back to them via next day air UPS.. ?

Compared to Beretta CS, Sigs CS are a saint..


Ls
 
I've never had any problem with them. A couple of people I know have never had a problem with them. Really sad that we consider being on hold for a couple of minutes as bad customer service.. Like I said earlier, If its such a pain the ass, sell the gun and buy one from a company that is perfect in all ways. I'm sure it will be easy to find one.
Great point Turbo.
 
Originally Posted by TurboFC3S
I think what they're trying to figure out is why people will spend hours bashing them on the internet, while at the same time say they're too lazy to take 15 minutes and call.

I think you could have stumbled onto something there, Watson.
 
Had to call a couple of times. First time I was on hold about 10 minutes, spoke to a guy named "Ray" I think.... he resolved the issue but definitely did not seem pleased to be speaking with me and did not seem interested in the issue. Second call, I think it was the very same guy, again, non-enthusiastic, used zero inflection and plain monotone, thought I might have been interrupting his break or something. Satisfied with the answer but definitely didn't leave me feeling all warm and fuzzy.
 
I called SIG probably 4 times in the last few months. Never sat on hold longer than, maybe 5-6 minutes with a couple callers in line ahead of me. I own mostly older SIGs and wanted to send them in for a tune-up and fresh night sights. No problems, had my shipping labels in email withing 30min of ending the call.
P229 that had the rear sights die after 2 weeks of owning, which can happen, pending how the tritium sights were handled during installation. This is a new model railed P229. They gave me the option of sending the slide in on their dime, or sending me new sights for free. No problems there. Overall very good experiences lately. I've also spoken with Ray. He wasn't bad, just a little dry, but I don't think he likes his job much. Also, emailing SIG is just about worthless in most cases. Calling them is the best and easiest way to get results.
Back in the old days, SIG would let you know the details/date of your pistol over the phone. I guess their new marketing guy decided to try and make extra money, but heck, you do get a certificate suitable for framing now! :D
 
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