Best Customer Service in U.S. Handgun Industry

dead link

I voted NAA! (from known friends and family experience)
My Own Personal would have to be Beretta in the past and Taurus Recently!

dead link...I will 2nd that but here is the redirected link:

http://shootingindustry.com/Pages/SpecRep02.html

And I have had sucess with beretta, Taurus, S&W, Ruger to name a few personal experiences...all have been straight forward and helpful and within reasonable time frame resolved the issues at hand.

Not personal, but family and some friends have NAA products....You talk about stellar company and customer service!

Makes me want to buy one!

PS Link has downloadable pdf as well!

I did not vote because I've had incredible service from S&W, Springfield, and Fusion. Fusion may have just edged out the others but they're not on the list.

Taurus customer service sucks.

L. W. Seecamp

You forgot an important one for LW Seecamp!

I've had great customer service from:

CZ
Dan Wesson
S&W

I did not vote because I have not sampled the service of every company on the list. I do know that when calling for parts or information a couple of the "best" were the worst and one of the worst, "sucks" as some here have said, were nothing short of fantastic; polite, helpful, engaging and several other superlatives that can be applied.

Of the few that I've dealt with, Ruger and Kel Tec were phenomenal. EAA was the absolute worst.

NAA was good.

I had a bad casting on a NAA Guardian, but they were good about fixing it. I sent just the gun back for repair, and they fixed it in a timely fashion and sent it back to me with a new magazine.

I've never needed service on any of my other guns.

I voted for Ruger and One for Thompson Center
both have treated me verry right.

Good thing Henry doesn't manufacture handguns ...

Another vote for Ruger. No matter what there old man said about hi-cap magazines the customer service if friendly and very knowledgeable. Kel-Tec also has some well versed people to speak to.

I know there are less of them but I put one in for wilson, I've called a few times for records and service with not being put on hold at all straight quick answer

Ditto on Franko.

Thats really hard to rate the "big guys" with the "lil guys" , lets face it SW sells more guns in a month then some of those sell in a lifetime , so rating them isnt very fair , its like rating Los Angeles and Bowling Green in the same category?

I agree the smaller shops have way better customer service due to less call volume and less everything

I've also felt with springfield but it wasn't as good as my wilson experiences.

I know who the worst is.......Taurus.

This poll doesn't really make sense.

Many people have relatively few experiences with customer service so the high scores are biased towards larger manufacturers and ones with lots of quality issues.

The best result that any manufacturer can achieve is not to be rated at all.

S&W since they pay the shipping both ways to return the gun for repair.

It will cost you about $60 to FedEx a pistol back for repair. It costs S&W about $10 to do it. If your dealer is helpful they can ship it back for about the same $10. Blame the crazy gun laws and the fact that FedEx and UPS take advantage to gouge

I have only had to use Customer Service 4 times in about 40 years of owning handguns. Twice with Taurus I sent teh gun in and it was returned in about two weeks. I lost a screw for the grips on my P90, called Ruger, got two screws 3 days later. Magazine release spring on my P90 broke, sent it FEDEX overnight to Az from NJ on Monday and got it back FEDEX overnight on Wednesday! That means they got it, fixed it, and shipped it out on Tuesday. Hard to beat that!

IMO it's not even close.........Springfield by a mile. Ruger or S&W will probably come out on top in this poll, but if you look at the data on the link posted above, you will see that the numbers produced in 2008 give SR and S&W a big boost from the number of owners out there.

S&W - 519,789
SR - 336,235
SA - 10,878

And for the record, I have used all 3 companies on more than one occasion. S&W was good...........Ruger has been terrible.

I buy new firearms through Davidson's and a local gun store. Policy from Davidson's is explicit and honored immediatly for me with no quibble. If there is a defect they will replace firearm with new, if firearm is no longer in production they guarantee repair. Needed it once. three day delay, to me that's service.

blindhari

GLOCK Inc. is well known for its outstanding CS, yet very few GLOCK owners need it. That is why the low percentage in this poll.

The best result that any manufacturer can achieve is not to be rated at all.

Click to expand...

If a person owns only one brand, or has dealt with only one company, yes. But lots of folks have dealt with more than one company. I can recall dealings at least a half-dozen.

One particular brand has yet to get a vote and I don't think it's because their product is the best.